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Posted on Apr 6, 2026
Guest UserAn excellent experience with a level of comfort and service befitting a high-end hotel. One of the main highlights is the quality of its facilities. The room is modern, spacious, and very well-equipped with comfortable bedding and impeccable cleanliness. The staff offers a very warm and professional welcome. The pool, spa, and gym are a definite plus after a day of sightseeing. Breakfast is excellent, offering a vast selection to suit all tastes. The hotel is located in the business district, a bit far from the city center, which requires using the metro or a taxi to visit Sofia. Despite its slightly off-center location, the quality of the services makes it a sure bet, and I would gladly return on a future trip to Sofia.
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Price per night from€ 96
Posted on Sep 29, 2025|Superior Double Room
Guest UserStayed for two nights. The hotel is very clean. It must be a new hotel. The facilities are also new. It is very convenient to be next to a supermarket. The front desk service is good. The check-out was two hours late on the last day. Thank you very much. I hope to come again in the future.
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Price per night from€ 92
Posted on Nov 17, 2025
Cagbacov
Very Disappointing Service – Not Worth the Price
I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself.
As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time.
She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs.
This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again.
Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.
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Price per night from€ 77
Posted on Jul 18, 2025
Jn_foodie
Best 5 star property in Sofia hands down.
.The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead.
.The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice.
.The food at the hotel restaurant was amazing
.The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property.
To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect.
I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.
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Price per night from€ 118
Posted on May 18, 2025|Yurt Double Room
Guest User
A very unique hotel that combines hotel and co-working spaces into one. Room was very spacious, breakfast was good and an easy 15min ride from the airport. Noticed that check in can be done online but also upstairs where is the restaurant.
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Price per night from€ 64
Posted on May 28, 2026
Guest UserStayed at InterContinental Sofia during a business trip and had a great experience. The hotel is in an excellent location in the center of Sofia, close to major landmarks, restaurants, and business areas.
The room was spacious, clean, and very comfortable. Staff were professional and attentive, and the overall service quality was impressive. Breakfast was also excellent with a good variety of choices.
A very comfortable and reliable option when staying in Sofia.
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Price per night from€ 143
Posted on Sep 17, 2023
Guest User
The hotel is in the city, the transportation is convenient, the surrounding area is the living area, the stay is relatively late, the hotel view is general, basically no, it took a long time to ask, the accommodation experience is general
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Price per night from€ 74
Posted on Aug 15, 2025|Deluxe King Room
dwrtNice garden which they have for breakfast area. But the staff this time wasn't that great at the restaurant.
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Price per night from€ 65
Posted on Oct 29, 2023
Rositsa Petrova
Alright hotel. Strange decorations. It used to be a Sofia classic, built by a famous Japanese architect. They still kept tye nice Japanese garden. The restaurants are nice too. Breakfast was adequate, thought not copious. Close to the metro, nice views.
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Price per night from€ 103
Posted on Dec 14, 2025
Martín_TY
📍 Location & Pricing
• Location: Sofia, Bulgaria. Strategically located near the main transport hubs.
• The metro station (coming from the airport) is very close.
• Tram stops are on the corner, and the main bus/train station is just a couple of blocks away.
• The city center is about 1.5 km away.
• Price Range: 79€/d.
🛏️ The Room Experience
• Room Type: Twin room on the 11th floor.
• Size & Cleanliness: Adequate size and clean.
• Bed: 110cm firm mattress, reported to be very comfortable, with two soft pillows.
• Amenities: Flat-screen TV, coffee maker, fridge, and hairdryer included.
• Drawbacks: No major issues mentioned.
🚽 Bathroom Details
• Cleanliness & Setup: The bathroom was clean.
• Shower/Bath: High and slippery bathtub. Water pressure was very good.
• Products & Towels: Basic amenities were provided. Some towels showed signs of wear with frayed edges.
🍳 Food & Beverage
• Included: Yes, breakfast was included.
• Variety & Quality: A very complete breakfast buffet, offering both hot and cold, sweet and savory options, including some local specialties.
• Negative Point: The only drawback was the juice, which tasted artificial, like a powdered mix.
🏊 Common Areas & Facilities
• Facilities: The hotel features a spa, sauna, indoor pool, a restaurant, a cocktail bar, and a ******.
👨💼 Service Evaluation
• Reception: Morning staff was serious. Evening staff seemed bothered by questions regarding the spa.
• Cocktail Bar: Staff here was very kind and friendly.
• Spa Staff: Described as serious, speaking only the bare minimum of words.
• Daily Housekeeping: Room cleaning was minimal; they only straightened the duvet, leaving the pillows as they were. Coffee and tea amenities were not replenished.
🚗 Transport & Access
• Public Transport: Excellent connection. Very close to the metro line from the airport, with tram stops nearby and the main stations within walking distance.
🔐 Security
• Access Control: Access is managed via a key card.
• Safe: There is no safe deposit box in the room.
Final Verdict:
✔ Top Strength: The super comfortable bed combined with the excellent location near major transport links (metro, bus, train).
❌ Main Drawback: The service was inconsistent, particularly the minimal housekeeping (no coffee/tea refill) and the unenthusiastic staff at reception and the spa.
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Price per night from€ 56