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Especial thanks for the guy sorry we didn’t ask him his name but he is from India when we do check in he give us good service we are happy

Facilities: The room is relatively simple and clean. It's not as grand as the outside. The water in the bathroom is perfect in one step Health: The health situation is generally good. Environment: There is plenty of space for outdoor activities for children outside. Service: The waiters can respond immediately. But it took two hours to check in! It would be better to speed it up a little bit! Had a great birthday dinner with my kids! The restaurant gave me a small piece of cake! Although small! But it can be considered a ritual! I feel like this is what a hotel at this price is like!

Excellent service at Dai Pai Dong by Prashant. SO HOSPITABLE AND KIND! The restaurant is on the promenade and by the water. Open air and indoors for subtly flavored oriental food, served with care and kindness by Prashant. Excellent service at Dai Pai Dong by Prashant. SO HOSPITABLE AND KIND! The restaurant is on the promenade and by the water. Open air and indoors for subtly flavored oriental food, served with care and kindness by Prashant.

The location of the hotel is close to the East mangrove and also close to the city. Less than 10 mins if you get taxi or driving yourself. They gave us welcome dessert for EID and hygiene kit which was really considerate. Staffs were very friendly and helpful. Thai restaurant of the hotel was one of the best I had tried in UAE.

Decent hotel located nearby the Grand Mosque which was our main concern in visiting Abu Dhabi. Huge thanks to Mr. Kacimi, in the reception, for giving us the great family room. His kindness, with a smile, is an asset to the hotel. The room was so spacious, which really accommodated my family. Nice amenities as well, especially the jacuzzi, steam & sauna bath. We loved the salas / living area, thanks to Mr. Raghu and Mr. Rhohan, housekeeping dept., for providing our needs, especially the extra beds for my mom & I and for the bottled water. You guys are awesome, always smiling despite the busy schedule. Buffet breakfast was superb, with plenty of foods, we really enjoyed. Lastly, we don’t want to leave that early as we wanted to spend more time in the steam/sauna bath, hence, thank you so much Mr. Thuha Bo, in the reception, for granting our late check-out request. All of you are amazingly generous and kind by heart. Cheers and more power.

Came back to EP after 3 years after Covid and I enjoyed my staying a lot. Staffs were helpful and friendly in general, but they were not those sweet sweet kind… just friendly, maybe some people would find them rude… Anyway, the package was super good and good value for the price. Many activities were included. Basically you could spend all day in the hotel without going out… I enjoyed their fine dinning restaurants: 1.Hakkasan-modern Asian fusion, if you like typical Chinese food, not the right one… 2.Broadway-western, American style… loved their cauliflower salad… steak was okay, maybe I ordered wrong one, should have tried the wellington… but staffs were super friendly… 3.Lebanese Terrace-somebody told me it was the best Lebanese restaurant in town, so I went have a try. It was so good… but the staffs were not friendly… 4. Vendome-the best breakfast buffet in town for me… (tried Park rotana, St Regis, Conrad, four seasons, rosewood, W hotel, Hilton… )still think it is the best one For someone who stays in the hotel like 300/365 days, this is the best hotel in abu danbi. I found it difficult for me to stay in any other hotels in Abu danbi 🥹

A wonderful time spent at this lovely hotel. All the staff we encountered are wonderful. From the various concierge to the ladies on reception. All staff greet you with a smile and plenty of decorum. Our apartment was lovely, clean and spacious. It was equiped with all of the key kitchen amenities. My family and I will definitely make the efforts to stay here again when visiting Abu Dhabi. The staff truly made the stay special. Once more a special commendable mention to the ladies on reception and the various concierge.

Staff couldn’t be bothered to direct and assist to the room. The advertised swimming pool was not available as there was going to be a party till 3am. I received no prior notification of this. It was noisy and we couldn’t sleep even though we were on the side away from the party. There were no plugs next the bathroom mirror and no mirror in the room. I couldn’t style my hair with the straightener as I wanted. The room itself was very dark. The lighting was not adequate. The breakfast was very nice. Plenty of variety. The room was also tidy and clean.

I stayed here twice during the first ten days of July. Absolutely fantastic, hands down best Accor run property in the UAE. Most of the customer service at Accor hotels in the UAE is atrocious and horrible. But this property, is the absolute opposite. Honestly, other properties in the UAE should send their management and staff to shadow the staff and management at this hotel. All of my requests being an Accor member were met with absolute ease. Everything was efficient and most of all prompt. The staff, Roshani, who checked me in was absolutely wonderful and the staff who checked me in on my second stay, I believe a Moroccan staff early in the morning, was equally fantastic. The hotel goes out of its way for its loyalty members and that is truly appreciated. This has become my go to property in the UAE even if I have work in Dubai. I would not mind the drive because I have tried so many Accor hotels in Dubai and they are frankly just empty properties devoid of service. A special thanks to the staff working at 10pm on the 20th at Aroma. He went out of his way to accommodate my wife and that was very touching. Thanks once again and I will definitely be back.

Everything was great! We also had a good rest at the hotel on the roof in the pool, where caring excellent staff, especially the cool Ishan Anuradha, helped both in the gym and in the pool, and gave disposable tableware, generally a great person! Всё было привосходно! Хорошо отдохнули и в отеле на крыше в бассейне, там заботливый отличный персонал особенно классный Ishan Anuradha он и в тренажёрном зале помог, и в бассейне, и дал одноразовую посуду, вообще отличный парень!