Hakone Ashinoko Hanaori ORIX HOTELS & RESORTS offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by ryokan. Visitors can take advantage of complimentary parking directly at the ryokan. The accommodating team at the reception will aid you with amenities such as luggage storage. Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit. The ryokan maintains a completely smoke-free zone, providing a breathable atmosphere.Smoking is limited to specified smoking zones.Each accommodation at Hakone Ashinoko Hanaori ORIX HOTELS & RESORTS is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the ryokan offers linen service and air conditioning for guest convenience and satisfaction. At Hakone Ashinoko Hanaori ORIX HOTELS & RESORTS, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace.In select rooms, guests can enjoy a touch of amusement with the availability of television for their entertainment.Rest assured, in a few chosen rooms, the presence of a refrigerator can be found. Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast.Should you prefer not to venture out for a meal, the enticing culinary choices at ryokan are always available for your satisfaction.Throughout the day and evening, grab a bite to eat from ryokan's self-service vending machines whenever you please.Indulge in the numerous pursuits available at Hakone Ashinoko Hanaori ORIX HOTELS & RESORTS. Unwind after a long day by stopping by massage and sauna to rejuvenate your senses.
"OMG, there were bugs everywhere in our room, and for the price we paid, it was extremely disappointing.
The buffet offered a wide variety of food options, which was a positive, but the sheer number of guests made the experience feel crowded, noisy, and far less premium than we expected from a hotel in this price range.
Another frustrating issue involved some items my family accidentally left behind. My brother left an Apple charger adapter, and my father left a dental kit in the room. After checking out, we asked our next hotel to call and notify the property. We then spent around 30 minutes traveling back to retrieve the items, only to be told by the front desk that nothing had been found. What was even more disappointing was being told that it was ”not possible” for us to have left the items there because they would have been found if they had been left behind.
Rather than helping investigate the situation, the staff seemed more interested in dismissing our concerns. Whether the items were misplaced, overlooked during housekeeping, or genuinely not found, being told that our account of events was impossible was both frustrating and unprofessional.
Overall, this stay fell well below our expectations, especially considering the price point. Unfortunately, the issues with room cleanliness, the crowded atmosphere, and the handling of our lost-property inquiry left us with a very negative impression."