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Posted on May 24, 2026
Guest User
Doesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
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Price per night fromSAR 3,155
Posted on Sep 17, 2025
Guest User
Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
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Price per night fromSAR 493
Posted on Mar 26, 2025
Mananxi_MXExcellent! I didn't take many photos, but I'll give you the lowdown! First off, to visit Machu Picchu, you need to stay a night in Aguas Calientes. The town is really tiny, so even though this hotel looks far from the station, it's actually just a 3-minute walk. After getting off the train, it's a short uphill stroll to reach it.
The hotel is 4-star, and the front desk service is great. They offer free hot water and tea bags, and there's an elevator and luggage storage service. The rooms are huge, and the beds for two people are almost queen-sized each.
Room amenities are complete: there's a fan, heater, and extra blankets.
Worth mentioning: the Wi-Fi works exceptionally well, perfect for smooth video calls; and the water pressure in the shower is fantastic, making for a really refreshing experience!
Sleeping at night with the sound of the river was like a soothing white noise that helped me drift off.
I missed breakfast because we left too early, but every single hotel staff member was incredibly warm, patient, and attentive. After returning from Machu Picchu, we just relaxed and charged our devices in the lobby until it was time to head back to the train station for Ollantaytambo.
The price is also very economical and affordable. All in all, it was a fantastic experience! 😘 I highly recommend it to everyone.
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Price per night fromSAR 412
Posted on May 30, 2026
AJ JensenExcellent location in Ollanataytembo. About a 5 minute walk from the main plaza and 15 minutes from the train station. The route to the hotel is along a narrow, stone, bumpy path so taxis or colectivos will drop you at the main plaza and you will have to walk the rest of the way. Check in and out was straightforward and the hosts were lovely people. Breakfast was basic but the orange juice and fruit were fresh and tasty! Room itself was very warm with a veranda looking towards the mountains. Bed very comfortable with extra blankets. Bathroom was a bit small but the shower was good after a long day of hiking. Would recommend and would definitely stay again!
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Price per night fromSAR 129
Posted on Mar 21, 2026
Guest User
The hotel is a few minutes walking distance from the Machu Picchu train station and right on the side of the rails. The best thing is that it is also only 2-minutes away from the bus stop that takes visitors to the entrance of Machu Picchu so it is ideal for any early morning excursions. During the day and up until around 9pm there will be trains passing by every once in a while and can get loud, but otherwise there is not too much source of noise. Since Aguas Calientes is a tiny town, most of the restaurants, marketplaces, and cafes are within a 10 to 15-minute walking distance.
The hotel is clean and well-maintained, with a great balcony view of the surrounding mountains.
Receptionist Mary was extremely helpful through WhatsApp communications, even coming to the train station to pick up guests, and gave a lot of information about visiting Machu Picchu. Breakfast allowed for an early start to accommodate those having early morning entrance tickets, and it was a decent buffet of varied food and made-to-order eggs. They were also very generous to allow guests to stay and rest in the reception area after check-out time and keep bags in storage before taking a late afternoon train. All in all a great choice if you are planning to visit Machu Picchu
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Price per night fromSAR 287
Posted on Nov 5, 2024
Guest User
My room was clean and organized. The bathroom is very small but reasonable for myself. The quality of the shampoo and other soaps were poor, so bring your own. If you need a clean and cheap place to stay, this place is good.
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Price per night fromSAR 282
Posted on Sep 15, 2025
Pranav Patil P
A Very Reliable and Well-Located Base for Machu Picchu
My stay at Hotel Pakarina was a very positive experience. It served as an excellent and comfortable base for visiting Machu Picchu.
Here’s a detailed breakdown of my stay:
· Excellent Location: The hotel is perfectly located. You are within easy walking distance of the bus station to Machu Picchu, the train station, and the central market.
Most importantly, there are ample food options and restaurants available right near the hotel, making it incredibly convenient for meals.
How to Reach from Airport
Cusco Airport to ollantaytambo train station. Taxi charges 35 USD Time: 1.5hrs
ollantaytambo train station to Machu Picchu/ aguas calientes train station: 135 USD return tickets, per person. Time: 1.45hrs
Aguas calientes train station to hotel is on walk of 500 meters.
Aguas Calientes to Machu Picchu Bus available: 24 USD return ticket. Time 20min
· Helpful and Friendly Owner: A major highlight was the owner. He was exceptionally helpful, offering great advice and guiding us on our tour plans. This local insight was invaluable and made our trip much smoother.
· Good Daily Breakfast: The included breakfast was tasty and satisfying, providing a great start to the day. It's also the time when tea and coffee are served, so you can get your caffeine fix before heading out.
· Clean and Tidy: Daily cleaning service is provided, and our room was always kept spotless. The hotel feels very well-maintained.
· Convenient Currency: As noted, USD is widely accepted in the area at the market rate, which includes settling your bill at the hotel. This makes things very easy for international travelers.
Things to Note:
· No In-Room Tea/Coffee: Be aware that there are no tea or coffee making facilities in the room. You'll need to wait for the breakfast service or pop out to one of the many nearby cafes if you want a drink outside of those hours.
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Price per night fromSAR 129
Posted on Jul 8, 2025
Guest User
It is a short walk from the Machu Picchu station and is convenient for eating and shopping. Unlike the hustle and bustle outside, you can feel at ease with a calm feeling from the time you enter the hotel hall. Check-in is smooth, meal information is easy to understand, and it tells you what you need in a short time, so you can rest assured with the impression of being used to it. The room is clean and comfortable with sufficient equipment. I think I will definitely book this hotel next time I come to Machu Picchu.
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Price per night fromSAR 784
Posted on Nov 25, 2024
Guest User
The price is not high, there is a pick-up service, walking feels a bit far, although the town is not big, you can find the station near, walking in about two minutes is better, especially the luggage. Low altitude here
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Price per night fromSAR 343