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9.4/10
Amazing
GGuest UserHotel is located right in the centre of town and near to train station. Walkable location to all amenities and attractions with nice historic buildings and food streets. We enjoyed our Asian meals in a small and cozy restaurant suited in Chinatown which is within walking distance from Hotel. Hotel room is clean and chic. Nice stay and comfortable bed. 😇
GGuest UserWe booked 4 rooms for our family tour and we had a great stay at Sapphire House. The rooms were cosy, clean and quiet. The breakfast was amazing with on-demand hot dish menu prepared for you! Front desk staff were very helpful and arranged a van for our group to commute to the station. The team was well diverse with Chinese speaking front desk staff as well. Highly recommend this hotel!
GGuest UserSuper stylish hostel. Loved the large lobby where you could get work done with good music. The free coffee was great.
The rooms were clean and secure. Slept very comfortably.
Suggestions:
Upgrade the gym equipment. Some of the machines don’t work and some of the weights don’t fit the dumbbells. Even a pair of adjustable dumbbells would be a huge upgrade.
I understand the lobby closes at 11, but it would be nice to simply close the service but allow the space to be used for late night work.
Hotel near Antwerp 25% of visitors choose this area
Price per night from€ 27
8.9/10
Very Good
EErik van WanrooijReview:
My stay at this hotel was unfortunately not without issues. Upon arrival, there was an apparent payment error, requiring me to pay again on the spot, meaning I was charged twice. Thankfully, this was corrected the next day, but it was an unnecessary inconvenience. Additionally, the breakfast was disappointing, and our double room was only provided with one set of towels. The room itself was fine, but these shortcomings made the overall experience less enjoyable.
TToluiAndaSpotlessly clean and just a couple of steps from the station. Parking was a bit pricey, and the hotel's vague instructions led me to pay 51 Euros, which was triple the actual parking fee. Otherwise, everything was excellent. The breakfast spread was incredibly generous, and the room was very spacious by European standards. Both twin beds were also very large.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
Hotel near Antwerp 50% of visitors choose this area
Price per night from€ 64
8.5/10
Very Good
DDandoenEen prima kamer en vriendelijke service, maar gastvrijheid zit in de details – en die ontbreken hier.
Voor een tweesterrenhotel hadden we geen hoge verwachtingen. De kamer was schoon en de locatie is goed. Maar waarom ontbreekt een simpel glas bij de wastafel? Zo’n detail kost bijna niks, maar zegt veel.
Dan die ‘loterij’: bijna iedereen ‘wint’ een glas water, dat je staand bij de receptie moet opdrinken. Terwijl daar gewoon een watertap staat. Dat voelt niet als een attent extraatje, maar eerder als een flauwe marketingtruc.
Jammer, want juist die kleine bezuinigingen zorgen ervoor dat je je geen echte gast voelt. Een beetje meer aandacht, en het zou zó veel beter zijn.
GGuest UserSuper General manager, Super hosts,
I would definitely book this hotel again and again if the service and terms would be the same.
Central located, check-in procedure was easy.
Bar with snacks/food/drinks was a excetional service :)
Tip The bathroom smell - Can be solved to change/clean the drain/sifon.
Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud.
Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
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