Sapphire House Antwerp, Autograph Collection

The room was clean and the location was very quiet. Breakfast was so-so, and the salmon wasn't fresh.

The hotel has a great location and the front desk staff were very friendly. However, the bathroom in the room had several problems: there was only one sheet of toilet paper left upon check-in, the shower leaked, leaving the bathroom floor wet and smelling foul (probably due to poor ventilation). Also, the stainless steel drain directly under the shower head made a dripping sound, requiring a towel to be placed inside to cover it. The room was also poorly lit. For this price, the hotel was quite disappointing.

Room Facilities: There was no prior notice of a water outage. The shower leaked severely. The living room window could not be fully closed, making it impossible to sleep at night due to the loud shouting of drunks on the street. On windy days, the window was blown open, letting cold air directly into the room. Cleanliness: After cleaning the room, one bath towel was missing, and tea bags and tissues were not refilled. Service: After reporting the above issues to the hotel manager, there was no apology. We contacted Ctrip, who then contacted the hotel. The hotel manager said they would communicate with us at check-out and see if they could provide some form of compensation, such as a complimentary item. However, neither the front desk staff nor the manager mentioned these issues at check-out. The hotel is positioned as a historic boutique hotel and is now part of the Marriott Group, but its facilities and service do not meet even the most basic standards, which is seriously inconsistent with its positioning and pricing.

Great breakfast Very professional breakfast Elegantly designed rooms The immediate area around the hotel was a bit dark. In my room, the drain from the rooms above was very loud. This was quite disruptive.