4-Star Hotels in Yamaguchi Prefecture, Japan

The view is great, the food was great and the room was good. The only small things would be the staff could do better explaining things to families checking in, some explanations were vague. While in the rooms they are very clean, but you must be careful bringing any food or drinks in the rooms or the ants will invade the room. Tattoos being accepted for the large bath would be appreciated as well, they are currently very strict on any tattoos that are easily visible.

We couldn’t have been happier with our stay at Hagi no Yado Tomoe. Outstanding from start to finish. Delicious meals (breakfast and dinner) on both days, comfortable futons in spacious and well-appointed rooms, the most friendly and efficient service (sincere thanks to Takashi-san, our ‘butler’, but also to the entire team) and ideally located in walking distance to all Hagi’s most interesting sights. I can’t recommend Hagi no Yado Tomeo highly enough.

The hotel parking space, is outsourced to park in another place, we arrived at 3:30 pm, saw a parking space but the staff said there was someone parked, just out! But the outsourced parking space has a time limit, not self-in, in addition to the time clock, if there is an option, the hotel's own parking lot is much more convenient! Every time there is no parking space, but the hotel hot spring is on the 10th floor, you can see the sea view, is my most reminiscent! Guests are not crowded, very comfortable, everyone can enjoy quietly!

Service was good but can be improved: - the translation tool used was not effective. Staff had to apologise repeatedly. - due to miscommunication, we were late for dinner by 15 mins. The hotel was not flexible enough to do service recovery to guests. Nonetheless, we thoroughly enjoyed the breakfast and love the room!

The hotel's location, environment, and front desk service were all excellent. However! My child has a habit of sleeping with headphones on. On the first morning, after having breakfast as booked and taking the hotel's 9:00 AM shuttle bus to Higashihagi Station, we suddenly realized that the two earphones in our iPhone's charging case were missing. We then remembered that we had worn them all night and forgotten to put them away when we woke up; they were in the tatami mat. The hotel shuttle had already left, so I had to contact the hotel through the Ctrip booking platform to ”not make the bed.” At the same time, as a mother, I reassured my child, ”Don't worry, the staff will definitely put the earphones on the small table in the room when they clean it. Hotel staff all over the world do that.” In the evening, after a day of sightseeing, we returned to the room and searched everywhere, but the earphones were nowhere to be found! Communicating with the front desk staff yielded no results. Frustrated, we had to continue our stay, and thus, a pair of earphones were lost. The previous night, the bed was made by two South Asian-looking staff and one Japanese-looking staff member. That night, I again observed two Japanese-looking staff members making the bed, carefully observing their procedures. Following this procedure, even the smallest white earphones would have been visible, yet they couldn't see them… The next morning, before leaving the room to get a refund, I took a picture of the bedding I had slept on. The same scene was clear; if any earphones were left behind, they would have been obvious, but their staff couldn't see them… The hotel's location is excellent. If you choose to stay there, be sure to keep your belongings safe!

The price/performance ratio is very high. The room is a bit old, but it does not affect the experience. The hot spring is very comfortable.

As a ryokan, the water is very good, and the view of the sea from the window in the morning is great. The late-night food is also good, and above all, the staff is very friendly and the quality of the hot spring water is good.

Although it is a hotel that is over 300 years old, the hardware facilities are very well maintained, the rooms and hot spring baths are very new and clean, and the service staff are kind and courteous. Next time I go to Yuda Onsen, Matsudaya will still be my first choice.

Great private open air onsen within your own little house. Service was impeccable. A little far from the station but walkable, within around 20 mins. Better to drive if able.