5-Star Hotels in West Java, Indonesia

If you have luggage, drop off first at lobby since there is no concierge in the basement. Overall check in and check out smooth and fast. Hotel open the buffet for “sahur” even the choices not too many. The room was clean, have nice view and balcony. To get to fish pond, green house need quite effort, a bit challenging if you’re fasting. The staff very helpful and nice. Overall was pleasant experience

My favorite hotel, it's incredibly comfortable. The breakfast is absolutely fantastic. I always choose to stay here whenever I'm in Lembang.

Exceptional Stay with Truly Wonderful Staff! I recently completed a stay at this hotel and was thoroughly impressed. Everything about my visit, from the moment I checked in until I departed, was good and comfortable. The physical property itself is excellent; my room was well-maintained, spotless, and provided a peaceful retreat after a long day. The hotel atmosphere is pleasant, and the facilities were exactly what I needed. However, the highlight of this hotel is unquestionably the nice staff. Every member of the team I interacted with—from the front desk to housekeeping—was attentive, professional, and genuinely welcoming. They went above and beyond to ensure my needs were met, always greeting me with a smile and making me feel valued as a guest. Their dedication to service truly elevated the entire experience. If you are looking for a hotel that offers great quality and is staffed by people who clearly take pride in their hospitality, look no further. Highly recommended!

The hotel provides excellent service in every aspect. All the staff are being very nice, friendly, and helpful from the very start we came until we left the hotel. In addition, I took a note about the water when having a breakfast, the next day the representative approached me and showed some gratitude for filling the survey and gave me complimentary cake. It was the cake I love that I mentioned before. Thank you to Mr. Lucky & all the F&B staff for the nice gesture. And for the hotel itself, the atmosphere, location, food - everything was great! Will definitely come back another day. Keep up the good work! 😊

We had a truly fantastic experience staying at this hotel. Its location in the heart of Bandung is unbeatable—it is the perfect base for anyone looking to go on a culinary exploration, with so many iconic food spots just a stone's throw away. The facilities were another highlight of our trip: Kid-Friendly: The hotel is very well-equipped for children, offering great activities and spaces that kept the little ones entertained throughout our stay. Modern Perks: A huge bonus for us was the free electric vehicle (EV) charging. It is rare to find such a convenient and complimentary service, and it made our trip much smoother. Overall, it was a wonderful stay. Between the strategic location, the family-oriented atmosphere, and the modern amenities, we couldn't have asked for more. Highly recommended for a family getaway!

Our stay in Bandung was overall a very pleasant experience. The hotel’s location is excellent—very close to Pascal 23 and conveniently near the Whoosh High-Speed Rail, which made getting around very easy. The hotel itself is quiet, clean, and comfortable. The bed and pillows were especially cozy, making it easy to rest after a full day out. That said, there is room for improvement in the breakfast spread. Compared to other hotels in Bandung, the variety felt limited. I was hoping for a wider selection including Western, Indonesian, and Chinese options. I also always look forward to a good jamu selection when in Indonesia, but unfortunately the jamu and juices here were quite diluted. Service during breakfast could also be more attentive—we had to remind staff a few times about our latte, as it was missed on two occasions. However, despite these minor points, the overall service and experience were still very good. I would like to specially mention Ms. Ayu from the guest relations team. She was exceptionally friendly, helpful, and truly went the extra mile. She assisted us with spa reservations for two days and even personally followed up via message to remind us and check if everything went well after our treatments. As someone working in banking, I genuinely appreciate this level of personalized service—it truly creates a “wow” experience for the customer.

We were looking for a hotel for a birthday staycation, something calm, relaxing, and kid-friendly. Novus Giri Resort and Spa checked all the boxes perfectly. I enjoyed a 2.5-hour massage and spa session while the kids had fun swimming in the heated pool. We ended up not going anywhere at all, even lunch and dinner were at the hotel. The Indonesian menu at Soeasana Restaurant did not disappoint. We ordered the Pa'piong Sapi Toraja, and it was absolutely delicious, especially since it was our first time trying it. It was beautifully served in bamboo, wrapped in banana leaves, with a rich savory-sweet flavor. There were also plenty of activities for the kids, including a kids club, Farmland Mini Golf, and Rabbit Village where they could feed the rabbits. What stood out the most to me was the resort’s architecture and interior, very thoughtful and beautifully designed. Overall, it was such a lovely experience, made even more special with a complimentary birthday cake from the hotel. Highly recommended!

Ny favourite hotel in Bandung with spacious room, netflix, good facilities. It's really good to have Trans Studio Mall at your doorstep and skip the headache of Bandung traffic

We really enjoyed our stay at Le Eminence Hotel. The staff are very helpful and friendly. The food at the restaurant for breakfast and meals was of a high standard. The location of the hotel provides wonderful views of the mountains, especially from the sky lounge. The hotel room was of a good size and it was great to relax on the balcony with amazing views of the hotels garden / grounds and the surrounding mountainside. It was also nice to have a morning stroll through the grounds

This hotel offers great value for money! The service was excellent, from the front desk and doormen to the restaurant staff. The breakfast was plentiful and delicious. The hotel is located in the city center, so the immediate surroundings are a bit average. However, it's within walking distance to Braga Street. They also offer very reasonably priced dinner buffet and room service packages. Considering that outside restaurants might not be very hygienic, we chose to have all three meals at the hotel. It was a very pleasant stay!