Good location. It gets noisy in the morning - the road is nearby.
Bad location of the air conditioner - it blows directly on the bed, at night it needs to be set to minimum, otherwise it will blow.
The hotel has its own parking, a big plus.
Cons: the room could not be locked from the outside, the lock did not work; it needs to be repaired
The facilities are very new, the transportation is convenient, and it is very close to the city center. There is a large supermarket Wal-Mart 500 meters walk, which has everything inside. And the front desk service is warm and generous, and there is free hot water at the front desk.
La atención fue muy buena, la habitación me pareció muy cómoda y limpia. Yo no pude almorzar en el restaurante pero el resto de mi grupo me dijo que la comida fue muy buena.
Está un poco retirado del centro, pero se puede ir en taxi rápido y barato. Caminando también es opción aunque de noche se siente un poco sola la calle.
The room is old and there are steps in and out of the toilet. It is easy to fall when using the toilet at night. Close to downtown bustling areas and attractions. The price is moderate and economical. Good value for money.
Our experience was very pleasant, staff was always very careful and willing to support us in everything necessary, the location although not next to the center is very convenient and around is very quiet
When you stay at Hotel Rio Lagartos in Río Lagartos, you'll be on the boardwalk/promenade, within a 5-minute walk of Municipal Palace and Rio Lagartos Lighthouse. This hotel is 0.2 mi (0.3 km) from Malecón Río Lagartos and 1 mi (1.7 km) from Petén Mac Trail.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a television in a common area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Very Good
66 reviews
8.4/10
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PHP 3,622
per night
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8.3/10
Very Good
NNikkilaoshiService was great we arrived almost 8pm. Be aware we did not stay at the address listed but there are 3 properties 2 mins walking to each other. We arrived at the address and there was a sign with a number to call or contact on WhatsApp. They answered quickly and came to get us and our luggage to checkin at the main building then led us to the other (3rd location). Our room room was small but clean. The pool in our building was the biggest but there was leaves inside looked unmaintained but not gross…fairly clean. There was a little “kitchen” with a fridge and microwave and coffee maker which looked like it hasn’t been used in a long time before getting to the pool…there were 2 sets of chairs at the pool. Now at the main building the complimentary continental breakfast was fruit, yogurt, granola, and coffee. The optional buffet was 190 pesos and WELL worth it many options and delicious. The main building pol was very cute and we loved the complimentary “steam bath” which is a steam room with shower heads…need to let them know 10 mins before to preheat it. They also helped arrange our excursion to cenotes which was cheaper than we saw elsewhere. We communicated thru WhatsApp no complaints I’d stay here again….we struggled with hot water often it was lukewarm but apparently that’s a thing in this area. It’s close enough to the popular area called “centro” about a 25 min walk and 10 mins to the US consulate
GGuest UserNot far from the Chichen Itza Pyramid Scenic Area, the hotel has a car to and from, and the driver is very friendly, and also drives us to the authentic restaurant in the town for dinner, no extra charges or tipping.
Hotel facilities are good, there is a large pool.
Breakfast is in the front yard of the hotel, not a buffet, but it is delicious and full. But give a tip.
The restaurant dinner is not bad, Mexican food is not expensive.
GGuest UserHorrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
GGuest UserGood location. It gets noisy in the morning - the road is nearby.
Bad location of the air conditioner - it blows directly on the bed, at night it needs to be set to minimum, otherwise it will blow.
The hotel has its own parking, a big plus.
Cons: the room could not be locked from the outside, the lock did not work; it needs to be repaired
GGuest UserAmazing stay – Highly recommended!
This hotel was absolutely wonderful. The views from inside were stunning, and the staff were incredibly kind and helpful. When they found out it was my first time visiting Mexico, they brought out a map of the city and went above and beyond by marking all the key spots — including what to see, opening hours, entrance fees, and how to get there.
They also recommended several authentic Mexican restaurants to try, giving me plenty of great options. On top of that, they provided detailed advice on how to travel around the area — including transportation tips and fair prices — which really helped me feel safe and confident exploring.
Their hospitality completely changed my perception of Mexico and made me feel very welcome. If I ever return to Valladolid, no matter how many times, I’ll definitely stay here again!
GGuest UserOverall is impressive. Friendly and helpful staffs. I love the ice machine so much, especially, when you are in a super hot day. There are a lot of parking spaces. There is a construction during our stay but that was not a problem at all.
GGuest UserJust average, service like a hotel, close to the resort beach, and the dinosaur museum. Only took a photo of the room because there is no holiday atmosphere.
The hotel I stayed the night before was better, and my friend booked it. I stayed one more night, but the hotel was full, so I booked this one. In contrast, it is not as good as before.
PPinkShoshannaThe staff has been super helpful in accommodating our requests when we asked to change the rooms and more towels. They also recommended places to visit nearby. The location is very busy: in front of the ado station you have the option to jump directly in a bus but the neighbourhood is of course what it is around a station. Very close to the market, you need to walk 20’ to the central square to find the pretty part of merida. Clean was clean, but the amenities have to be reviewed: no mirror in the room, very small sink, the window in the bathroom couldn’t be closed and there was no hairdryer.
GGuest UserSchöne alte Hacienda mit Pool und leckeren Margaritas etwas außerhalb von Izamal. Zuvorkommendes Personal. Wir waren die einzigen Gäste.
Leider war unser Zimmer gegen Abend dann vollständig voll mit großen Ameisen. Ich habe schon öfter mitten im Dschungel geschlafen, Gekkos, Raupen etc. sind kein Problem und normal. Aber gegen Abend war eine Wand, die Dusche, die Decke und alle Handtücher vollständig bedeckt mit 1cm großen Ameisen. Das war für mich leider grenzwertig, da auch alle Moskitonetze kaputt und löchrig waren. Löcher sollten sich auch in einem alten Haus abdichten lassen. Außerdem gibt es keine Trennung zwischen Schlafraum und Bad, ebenso Toilette. Für ein Boutique Hotel zu dem Preis für mich nicht ok.
GGuest UserThe pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.
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