3-Star Hotels in East Java, Indonesia

Overall, I am very satisfied with Swiss-Belinn Tunjungan Surabaya. All the staff members at the hotel were approachable, professional, and accommodating. I would have been more satisfied if the floor in the shower booth was more clean, but I say this only to nitpick at what little problem they might have there. On the flip side, from airport pick up service to room cleaning, laundry service, or receptionist’s customer engagement were very professional. I would not only recommend the place to those who want to visit Surabaya, bur I myself would use this place again.

This hotel is centrally located with plenty of eateries and major shopping mall Tunjungan Plaza within 5 mins walk away. The breakfast buffet has a very good spread and the entire hotel was very clean and orderly. The service staff were very helpful and able to converse in simple English. This is a super value for money hotel to stay with the family.

1. Room Comfort & Design The rooms blend minimalist elegance with modern amenities, offering features like a 32” LED TV, in-room safe, desk, air conditioning, blackout curtains, and premium bedding. Bathroom amenities include a bidet, shampoo, slippers, hair dryer (upon request), walk-in shower, and complimentary toiletries—ensuring a clean and comfortable stay. 2. Location & Facilities Situated strategically on Jl. Diponegoro No. 215 in Wonokromo, it’s close to major attractions like Korea Park, Thor Square, Ciputra World Mall, Tunjungan Plaza, and BG Junction. Amenities include a rooftop terrace and sky lounge for relaxing with panoramic city views, an on-site restaurant (Zhang Restaurant), 24-hour room service, spa services, meeting rooms, and free parking.

Good location near river and Tunjungan plaza which is a massive mall and loads of places to eat including food courts. Clothing especially from Indonesian stores are good value. Hotel very clean and comfy bed and pillows. Bathroom little small in family room but good to have separate seating area with more space. Breakfast not bad not loads of options but perfectly fine. NB: very very steep hill to get to front entrance which is near impossible for a taxi to climb with a turn as well.

Very low standards of cleanliness. After checking in, I asked for the floors to be washed because there was dust and small debris everywhere. Despite this, the staff was very friendly and the breakfast was decent.

SAYA SUDAH BAYAR DENGAN INCLUDE SARAPAN. DITANGGAL 15-16 APRIL, TAPI KENAPA,, PETUGASNYA BILANG BAHWA ROOM YANG SAYA BOOKING,, TIDAK INCLUDE SARAPAN. TAMU SAYA SUDAH TURUN KE BAWAH,, JADI HARUS BALIK LAGI.. SAYA SEBAGAI PEMESAN.. MALU. BISA DILIAT ITU BOOKINGAN SAYA SEMUA INCLUDE SARAPAN. SAYA KECEWA.

Old hotel but well maintained. Rooms r huge n clean n the ac is very cold n i like it. The only minus thing is that the tv channel , no Hbo/Cinemax. Breakfast not much variety but taste ok. Staff r very helpful. Recommend fr this hotel.

The hotel was very near to the heritage and few tourist attractions. The were many restaurants and cafes around and along the hotel. It was 5 minutes walk to the money exchange. Overall, i love the hotel and will come back again.

Impressive hotel which I highly recommend for families, I would like to thank the amazing staff and recommend to teach them English that helps them communicate with foreigners.

The only little quirk I noticed is that the walls are a bit on the thin side; I could definitely hear the staff having a chat in the hallway while I was in my room.