5-Star Hotels in Pu'er

This is the first time I've felt compelled to write a review even before checking out. Let's start with the issues: 1. I called ahead to change my afternoon tea time and to book a morning activity. The lady who answered said she would confirm and call me back, and she took my number. I never received a call back before check-in. Luckily, my request was noted on the reservation. 2. After checking in, I was told there was a tea experience available on the second floor. The bellhop who brought my luggage said there was a voucher for it, but the front desk hadn't given me one (I'm not sure if it was actually needed). After helping with my bags, he enthusiastically offered to bring the voucher to my room. I even said it was okay if I didn't get it, but he insisted he would deliver it. Well... he never came back, no voucher, and no tea experience for me. Haha. 3. And then things got even more ridiculous. I had booked a Ba Duan Jin (a type of Qigong) session for 9-9:30 AM. I asked at the restaurant and was told it was on the second floor? They told me to ask at the front desk. At the front desk, they said it was on the fifth floor of another building and that I needed a shuttle bus to get there. Once we arrived, there was nothing there. Then they said it was on the first floor or maybe even the basement of the *original* building? A man came out and offered to walk us back... I told him we'd take the shuttle. After going back, another front desk staff member said it was on the second floor? They seemed quite reluctant but eventually led us there. Finally, we found the right place, did about ten minutes of it, and it was over. It was absolutely ridiculous; they really had no idea what was going on. 4. For a suite costing over 2800, having an obstructed view deserves a bad review (see images 1 and 2 below). It also didn't seem to be 100 square meters. 5. The service doesn't match the price. Many services weren't available, and there's nothing much around the hotel. The staff's service level isn't good; their attitude is pleasant but their professionalism is lacking. 6. The concept is excellent, the decor style is nice, and the space is large and aesthetically pleasing.

To be fair, the environment is indeed lovely, and the landscape design, including the pool and gym, is very well-thought-out. However... 1) The room was too hot. It was 31 degrees Celsius when we checked in. We set the air conditioning to 16 degrees with maximum fan speed and left it on all night. The next day, the display still showed 29 degrees. It was incredibly stuffy. 2) The breakfast selection was quite limited. My parents, who were traveling with me, said it wasn't even as good as Atour's. There were no hot dishes at all. We only found out we could order stir-fried beef with broccoli by asking. The rice noodles were also the worst we'd had on our entire Yunnan road trip – soft and mushy. My parents mentioned speaking to a staff member who said it was due to low occupancy, so they hadn't prepared much. This really shouldn't be the standard for an InterContinental. Even if there aren't many cold dishes, simply making a decent bowl of noodles or rice vermicelli would significantly improve the experience. I could sense the staff's eagerness to please and their diligence; they kept asking how our stay was and what we wanted to eat. They even brought a bowl of tangyuan (sweet glutinous rice balls) even after we said we didn't want any. But honestly, it felt a bit misplaced. It would have been much better if they had focused on ensuring comfortable room temperatures and providing a basic, decent breakfast selection.

Experience the beauty of Southeast Asia without leaving the country, and even more so! This is Pu'er, the birthplace of world tea culture. A stay at the Jingmai Mountain Bailian Hotel offers quality comparable to the Four Seasons! The Four Seasons in Chiang Mai has seen its prices rise from under 3000 to over 7000, while the Bailian in China boasts an excellent environment without raising prices – truly a bargain. Recommended hotels on Ctrip, such as Chongzuo LUX*, Dunhuang Dongyi, Xiangshawan Lotus, and Kruger Luxury Camp, are all reliable and have provided excellent experiences! The Lancang Bailian Hotel opened in 2011 and has fewer reviews, but it consistently ranks at the top of Ctrip's Jingmai Mountain list. Based on Ctrip's reputation, it was definitely a great choice! Bailian is the pioneering luxury hotel in Jingmai Mountain, introducing the area to the world! The Ctrip package I found was very cost-effective, including dinner and tea cake making (tea cakes alone cost over 300). My child had a fantastic experience and even gained writing material; it also included a photo shoot at a local restaurant, with results comparable to the Platinum Hotel. I recommend booking a 3-day, 2-night itinerary for a more fulfilling experience. I stayed one night at Liushi and one night at Bailian. Ctrip customer service even helped me communicate with the hotel in advance. It happened to be my birthday, and the hotel thoughtfully prepared children's amenities and a cozy turndown service – the attention to detail was impeccable! During dinner, my child accidentally choked on a fish bone in the pickled fish. Around 11 pm, the front desk immediately brought over white rice, thankfully without any serious injury. A small suggestion: For families with children, try to avoid fish with bones for dinner. Pork hock soup would be a better option, and my child especially loved it. The entire hotel blends seamlessly with the surrounding mountains and mist. Staying in a natural oxygen bar is both secluded and therapeutic – definitely worth it! Service: The staff at the front desk, including Mr. Zhou, as well as Guiping, Xiao Chen, Xiao Luo, and Awa, were incredibly responsive and helpful! Traditional Pu'er Tea Cake Making: Zhou Yan, who guided my child in making tea cakes, was clearly very patient, giving my child a wonderful tea-making experience. I will definitely choose Bailian again if I have the chance to visit Heshun in the future.

Overall, I'd say this is an amazing boutique hotel, run by a truly outstanding team! In terms of environment and facilities, finding a 90-square-meter room with a private large balcony, a big sofa indoors, a separate walk-in closet/study, and a dry/wet separated bathroom in such an eco-friendly tribal area is truly luxurious and offers excellent privacy. Also, if you look closely, you'll notice the subtle yet opulent cultural heritage that the hotel's owner and designer have woven into every brick, tile, and name choice. Regarding hygiene, the room was spotless. To combat dampness, in addition to air conditioning, there was a separate dehumidifier. Given the many insects in the mountains, the hotel conducted daily pest control and even helped with bug removal. For service, the hotel management feels like a young, energetic team – positive, enthusiastic, and driven. They wholeheartedly attend to every guest need, seriously consider all feedback, and sincerely acknowledge any shortcomings without pretense, striving to provide immediate feedback and improvements. For dining, the hotel's restaurant specializes in Bulang ethnic cuisine, and the taste is quite good. Of course, for a hotel in this price range, guests always have higher expectations, so from a personal perspective, there are some areas that could be improved. For example, the car park doesn't have its own charging facilities, and the restaurant's meal times are a bit early, which isn't very friendly for guests who arrive late after a long journey. However, this place truly gave me a uniquely different experience, and I also admire the persistence and passion of these young people! I believe these excellent individuals will make the hotel even better and do a superb job of preserving and promoting this thousand-year-old ancient tea forest and its ethnic culture!

The room design was absolutely beautiful and very convenient. I had such a comfortable stay that I didn't want to get out of bed, and ended up oversleeping and missing some sights. However, I still saw some stunning views. This trip to Jingmai was incredibly worthwhile, and the food was also to my liking. I'll definitely bring my family next time.

The hotel is very big and beautiful, full of ethnic customs, the air in the mountains is very fresh, the hardware facilities are very good, and it is suitable for a family vacation. The hotel's hot springs are really good and very comfortable to soak in. It takes three hours to drive from Pu'er, which is a little far. The only shortcoming is the hotel's service. Such a good resort deserves better service support. For example, you can introduce the layout of the hotel when checking in, otherwise it is a bit easy to get lost in such a large area. The hot spring area can be equipped with a place to sell drinks or provide drinking water. I couldn't find a sip of water in the hot spring area. There are also some small details. In fact, strengthening the training of service staff can bring a better experience to customers.

A very nice place! I highly recommend friends who drive by themselves to come here. There are not many people, and it feels like a private place. The infinity pool is very suitable for taking photos and checking in. Unfortunately, it was a bit cold on the day of check-in, so it was not suitable for swimming. The air in the mountains is very fresh. If there were no camp lights on all night, this place would be more suitable for stargazing. The breakfast is very rich and delivered to the door. I ordered a set of Chinese and Western food, and the dishes were also very attentive. The drinks, fruits and instant noodles in the room are free, which is very humane. If you don’t want to order dishes at night, you can make do with a meal in the room. The hygiene products are also good, and there are even children's products (although I don’t have children).

Wow, Lancang has such a big hotel that exceeds my expectations! The room is equipped with an oversized bathtub, and the space in the house is also very spacious. I especially like the decoration style in the room. The style of a single-family small building. There are seven or eight rooms in one building. It is very quiet and private. The rooms were cleaned and the whole hotel was open and open as soon as I stepped into the lobby. Later, I walked to the public area of the water and then entered the room. It just rained all the way and the air was very refreshing. The public area of the hotel covers a large area. It is especially pleasant to take a walk after eating. We also sat in the small courtyard for a long time and relaxed. The whole stay can't fault it, you must give full praise, very good, come back next time

Facilities: The facilities are pretty standard, with a dated, 'old-school' decor. Hygiene: There were some blood stains on the duvet, and cobwebs were found on the wall by the headboard. Service: The breakfast was unacceptably poor, with limited seating and insufficient staff to clear tables promptly. This definitely doesn't live up to Wyndham's usual standards.