5-Star Hotels in Pu'er

This is the first time I've felt compelled to write a review even before checking out. Let's start with the issues: 1. I called ahead to change my afternoon tea time and to book a morning activity. The lady who answered said she would confirm and call me back, and she took my number. I never received a call back before check-in. Luckily, my request was noted on the reservation. 2. After checking in, I was told there was a tea experience available on the second floor. The bellhop who brought my luggage said there was a voucher for it, but the front desk hadn't given me one (I'm not sure if it was actually needed). After helping with my bags, he enthusiastically offered to bring the voucher to my room. I even said it was okay if I didn't get it, but he insisted he would deliver it. Well... he never came back, no voucher, and no tea experience for me. Haha. 3. And then things got even more ridiculous. I had booked a Ba Duan Jin (a type of Qigong) session for 9-9:30 AM. I asked at the restaurant and was told it was on the second floor? They told me to ask at the front desk. At the front desk, they said it was on the fifth floor of another building and that I needed a shuttle bus to get there. Once we arrived, there was nothing there. Then they said it was on the first floor or maybe even the basement of the *original* building? A man came out and offered to walk us back... I told him we'd take the shuttle. After going back, another front desk staff member said it was on the second floor? They seemed quite reluctant but eventually led us there. Finally, we found the right place, did about ten minutes of it, and it was over. It was absolutely ridiculous; they really had no idea what was going on. 4. For a suite costing over 2800, having an obstructed view deserves a bad review (see images 1 and 2 below). It also didn't seem to be 100 square meters. 5. The service doesn't match the price. Many services weren't available, and there's nothing much around the hotel. The staff's service level isn't good; their attitude is pleasant but their professionalism is lacking. 6. The concept is excellent, the decor style is nice, and the space is large and aesthetically pleasing.

To be fair, the environment is indeed lovely, and the landscape design, including the pool and gym, is very well-thought-out. However... 1) The room was too hot. It was 31 degrees Celsius when we checked in. We set the air conditioning to 16 degrees with maximum fan speed and left it on all night. The next day, the display still showed 29 degrees. It was incredibly stuffy. 2) The breakfast selection was quite limited. My parents, who were traveling with me, said it wasn't even as good as Atour's. There were no hot dishes at all. We only found out we could order stir-fried beef with broccoli by asking. The rice noodles were also the worst we'd had on our entire Yunnan road trip – soft and mushy. My parents mentioned speaking to a staff member who said it was due to low occupancy, so they hadn't prepared much. This really shouldn't be the standard for an InterContinental. Even if there aren't many cold dishes, simply making a decent bowl of noodles or rice vermicelli would significantly improve the experience. I could sense the staff's eagerness to please and their diligence; they kept asking how our stay was and what we wanted to eat. They even brought a bowl of tangyuan (sweet glutinous rice balls) even after we said we didn't want any. But honestly, it felt a bit misplaced. It would have been much better if they had focused on ensuring comfortable room temperatures and providing a basic, decent breakfast selection.

Experience the beauty of Southeast Asia without leaving the country, and even more so! This is Pu'er, the birthplace of world tea culture. A stay at the Jingmai Mountain Bailian Hotel offers quality comparable to the Four Seasons! The Four Seasons in Chiang Mai has seen its prices rise from under 3000 to over 7000, while the Bailian in China boasts an excellent environment without raising prices – truly a bargain. Recommended hotels on Ctrip, such as Chongzuo LUX*, Dunhuang Dongyi, Xiangshawan Lotus, and Kruger Luxury Camp, are all reliable and have provided excellent experiences! The Lancang Bailian Hotel opened in 2011 and has fewer reviews, but it consistently ranks at the top of Ctrip's Jingmai Mountain list. Based on Ctrip's reputation, it was definitely a great choice! Bailian is the pioneering luxury hotel in Jingmai Mountain, introducing the area to the world! The Ctrip package I found was very cost-effective, including dinner and tea cake making (tea cakes alone cost over 300). My child had a fantastic experience and even gained writing material; it also included a photo shoot at a local restaurant, with results comparable to the Platinum Hotel. I recommend booking a 3-day, 2-night itinerary for a more fulfilling experience. I stayed one night at Liushi and one night at Bailian. Ctrip customer service even helped me communicate with the hotel in advance. It happened to be my birthday, and the hotel thoughtfully prepared children's amenities and a cozy turndown service – the attention to detail was impeccable! During dinner, my child accidentally choked on a fish bone in the pickled fish. Around 11 pm, the front desk immediately brought over white rice, thankfully without any serious injury. A small suggestion: For families with children, try to avoid fish with bones for dinner. Pork hock soup would be a better option, and my child especially loved it. The entire hotel blends seamlessly with the surrounding mountains and mist. Staying in a natural oxygen bar is both secluded and therapeutic – definitely worth it! Service: The staff at the front desk, including Mr. Zhou, as well as Guiping, Xiao Chen, Xiao Luo, and Awa, were incredibly responsive and helpful! Traditional Pu'er Tea Cake Making: Zhou Yan, who guided my child in making tea cakes, was clearly very patient, giving my child a wonderful tea-making experience. I will definitely choose Bailian again if I have the chance to visit Heshun in the future.

Overall, I'd say this is an amazing boutique hotel, run by a truly outstanding team! In terms of environment and facilities, finding a 90-square-meter room with a private large balcony, a big sofa indoors, a separate walk-in closet/study, and a dry/wet separated bathroom in such an eco-friendly tribal area is truly luxurious and offers excellent privacy. Also, if you look closely, you'll notice the subtle yet opulent cultural heritage that the hotel's owner and designer have woven into every brick, tile, and name choice. Regarding hygiene, the room was spotless. To combat dampness, in addition to air conditioning, there was a separate dehumidifier. Given the many insects in the mountains, the hotel conducted daily pest control and even helped with bug removal. For service, the hotel management feels like a young, energetic team – positive, enthusiastic, and driven. They wholeheartedly attend to every guest need, seriously consider all feedback, and sincerely acknowledge any shortcomings without pretense, striving to provide immediate feedback and improvements. For dining, the hotel's restaurant specializes in Bulang ethnic cuisine, and the taste is quite good. Of course, for a hotel in this price range, guests always have higher expectations, so from a personal perspective, there are some areas that could be improved. For example, the car park doesn't have its own charging facilities, and the restaurant's meal times are a bit early, which isn't very friendly for guests who arrive late after a long journey. However, this place truly gave me a uniquely different experience, and I also admire the persistence and passion of these young people! I believe these excellent individuals will make the hotel even better and do a superb job of preserving and promoting this thousand-year-old ancient tea forest and its ethnic culture!

This is probably the best accommodation in Jingmai Mountain. The hotel has a Wabi-sabi design, with exquisite details that make every photo Instagram-worthy. The in-room amenities are top-notch: a full set of Aesop toiletries, Duravit sanitary ware, and Hansgrohe showerheads and faucets. The most impressive feature is the tea room on the third floor, where you can enjoy complimentary tea from their own tea garden, as well as coffee. Sitting in the tea room in the morning, watching the sea of clouds slowly roll over the mountain peaks, truly feels like living on the edge of the clouds. Waking up in the morning, you don't even need to get out of bed, as the flowing mountains and mist are right outside your window. The service is a huge plus, especially manager Ah Qin. She contacted us before check-in to confirm our needs, and after we arrived, she gave us a tour and chatted with us, making us feel like friends. She even prepared a small gift when we checked out. Her warmth wasn't a forced formality; it was genuine hospitality from the heart. Any requests we had during our stay were met with incredibly prompt responses. Overall, it was a mountain retreat experience that far exceeded our expectations.

The hotel is very big and beautiful, full of ethnic customs, the air in the mountains is very fresh, the hardware facilities are very good, and it is suitable for a family vacation. The hotel's hot springs are really good and very comfortable to soak in. It takes three hours to drive from Pu'er, which is a little far. The only shortcoming is the hotel's service. Such a good resort deserves better service support. For example, you can introduce the layout of the hotel when checking in, otherwise it is a bit easy to get lost in such a large area. The hot spring area can be equipped with a place to sell drinks or provide drinking water. I couldn't find a sip of water in the hot spring area. There are also some small details. In fact, strengthening the training of service staff can bring a better experience to customers.

A very nice place! I highly recommend friends who drive by themselves to come here. There are not many people, and it feels like a private place. The infinity pool is very suitable for taking photos and checking in. Unfortunately, it was a bit cold on the day of check-in, so it was not suitable for swimming. The air in the mountains is very fresh. If there were no camp lights on all night, this place would be more suitable for stargazing. The breakfast is very rich and delivered to the door. I ordered a set of Chinese and Western food, and the dishes were also very attentive. The drinks, fruits and instant noodles in the room are free, which is very humane. If you don’t want to order dishes at night, you can make do with a meal in the room. The hygiene products are also good, and there are even children's products (although I don’t have children).

I saw the reviews mentioning it was in a trial operation, so I didn't have high expectations. But when I got there, I was shocked! Isn't this like staying on a construction site? It was terrible. The room was relatively clean, but the shower drainage was awful; the water would flood out into the main bathroom area. I woke up the next morning to find the water still hadn't dried, so I couldn't even shower. The breakfast was okay. The complimentary lunch was indistinguishable from an employee meal, just a few dishes served in metal containers. I called beforehand to ask if the hot springs were open, and they said they'd be available from 9 AM. I planned to soak after breakfast, but the staff was still cleaning the indoor hot spring pools. I walked around the hotel and found that all the outdoor hot spring pools were unusable; the water was so dirty it looked like it hadn't been changed in months. I went back to my room and waited a while, then checked at 12 PM and saw there were still hoses in the pools. In the end, I checked out without being able to use them. The only positives were the snack street outside the hotel and the good front desk service.

I had to stay here to understand why there are so many negative reviews online. Pros: The lobby decor is decent, the bedding is good and looks clean. The receptionist was very friendly. Cons: I stayed for two days, and it felt like living in a nursing home. I don't mean to disparage the elderly; in fact, they were all quite enthusiastic. But for the most expensive hotel in Mojiang, having guests constantly surrounded by many seniors... it's a strange feeling. I was afraid of bumping into them, especially with kids around. The lobby was full of seniors chatting and playing cards at tables. In the mornings, they'd play music and do exercises in the courtyard very early. On the day of check-in, it was already four or five in the afternoon, and the room had just been cleaned, making the floor very wet and slippery. I stayed for two consecutive nights, and they didn't even clean the room or replenish basic supplies in between. When I called to ask, they said I needed to inform them in advance if I wanted housekeeping! I've never encountered such a situation in all the hotels I've stayed in; it was truly an eye-opener. It felt less like a Wyndham and more like a wellness center. The hotel is located within a residential complex, next to a tourist attraction.

This time I came to Jingmai Mountain and chose Wawu B&B. When I checked in, the store brought a cup of cold tea. It was a pleasant surprise. The ice slowly melted to extract the tea. The taste was refreshing and delicious. Walking into the homestay, you can feel the local ethnic characteristics everywhere, not the blunt decoration, many small details can be seen that it is a thought. I like it very much. I sit down and drink tea and look at the mountain view. The whole person relaxes. The staff in the store treat people really, and the response to any needs is very fast. The breakfast is rich in variety and tastes good. The room was comfortable, mainly because it was very quiet and the bedding experience was very good. The location of the homestay is great and the view is wide. I got up early and saw the sea of clouds, and the sunset in the evening was particularly beautiful. The mountains are very quiet at night, there is no noise, and the rest is very solid. If you come to the scene Maishan, I want to find a place to watch the mountains quietly and drink tea. This one can be, it is really good.