4-Star Hotels in Orlando

In a newly developed area. All facilities are new and smart (including light buttons/smart toilets, etc.). The four pillows seem to be at different heights, which is very considerate and comfortable. The mineral water provided by the hotel is very delicious. There are several good restaurants in the hotel. There are also very good coffee shops and a shopping mall within walking distance. What I don't like is that the place where the shower gel is placed in the bathroom is very low? The previous guest can step there to take a shower. It doesn't seem very hygienic to put the facial cleanser in these places~ Everything else is good. If you don't mind being a little far from the Disney park, I highly recommend this place~

The room is clean and tidy, the location is very good, the hotel environment is pleasant, the ecological environment is very good, it is quiet in the bustling city, it is worth staying many times, it is recommended, close to the outlet, and the transportation is developed

The hotel is cost-effective and it is very convenient to book the shuttle bus to Disneyland in advance. It is noisy at night because there is a bar on the first floor, but it is relatively quiet after the bar ends. The sanitary conditions are relatively good.

This is one of our favourite hotels anywhere. We took our entire three generation family there from the UK a couple of years ago and this year we effectively added a two day stay onto a two week villa rental vacation just so that we could revisit the hotel and play the golf course. We did have a few complaints about two things. We visited the Italian restaurant’ Cala Bella’ and whilst we enjoyed most of our starters we didn’t really enjoy our main courses with the food feeling pre prepared and warmed up rather than fresh. We sent some back and there was no quibble about taking these off the bill but it was a disappointing dining experience. For that money in a top class hotel everything should be freshly prepared  We felt that some of the charges were excessive, a 20% service charge on a $30 self serve breakfast buffet is scandalous . Similarly $32/day for self parking felt excessive.  This was our third visit to this hotel- will there be a fourth ?

Stayed here for 7 days, the overall feeling is good, the room is clean, the bed is moderately hard and soft. There are many fast food near the hotel, and there are also convenience stores where you can buy drinks and drink slowly in the refrigerator. The hotel has a shuttle bus to Disney and Universal, but the time is very strange. The bus to Disney is more than 10 o'clock in the morning, and it is 7:05 in the morning. Go to Disney's Lyft, because I want to enter the park early. There are also hotels that do not clean the room every day. If you need to clean, you need to tell the front desk in advance. The hotel has 3 places with free self-service washing machines and dryers. It is very convenient to bring your own washing powder. Another small defect, the hotel is not very soundproof, can hear the sound of the next door very clearly. If you can, don't choose the first floor. There is a garbage bin on the first floor. Many people throw garbage. Very noisy.

We spent 2 nights there. The location is great, just 15 minutes drive to the Parks. The territory is big, beautiful. there are many facilities (like BBQ zones, pools, hot tub). the apartment is furnished with everything you need (washing and drying machines, kitchen, bath etc.). The apartment needs some renovation - the furniture is a bit worn-out. Our stay there could have been pleasant unless the service: at the check-in we were offered 150$ as a gift for new customers if we attend a tour around the hotel. we agreed. The following day we arrived at the meeting point, filled some papers, they took 1$ from our bank card (to check if it works) and then we were given another bank card with 150$ deposit. Then a manager came and told us that as not all of us speaks english fluently, they refuse giving the tour, and charge 150$ from our card. We asked to call the head manager, she arrived only 30 minutes later, took the gift card and gave us the receipt only when we said we were going to call the police. To conclude, we wasted more than an hour, didn't get any apologies for such unprofessional behaviour. although the hotel itself is good, the behaviour of the staff is far below the level of Sheraton. not recommended

It looks like a big hotel, but the service is really not up to par. The room service came the next day, but I didn't get up, so they took an hour to come, and then they never showed up again. They recommended two things to me during my stay, the first one was when I checked in, and the second one was a phone call directly to the room one morning. Not a good experience.

The inly thing I could fault was the signage to anywhere. There are none. We walked 30min. Round two hotels. For what should have been a few minutes cause once of the boat taxi for the first time no signed for lobby or anything. Same in morning sign to water taxi then no sign to say get life to floor one. Tbh this seems to a standard thing round universal. No sign or basic sign to everything toilets hotel rides. But have to say hotel was amazing and clean and would stay again. Ashley it early check in and late collection was very helpful

I dialed room service or guest service center (using the room phone set) three times. None of them were answered. I wonder how come Sheraton has such good service like this? I finally solved one of the issues myself but still pending one. Secondly, when I went back around 11:50pm, I consulted front desk regarding the shuttle bus time schedule to Disney. I was told to look for the time table myself which was put on another counter. Although I can go there checking it myself but I don’t think this is the right way Sheraton treats its customers.

The room was pretty spacious, AC was a bit too loud. The receptionists are very friendly, each guest receive a free and warm DoubleTree cookie at check-in and check-out. Beware that everything is kinda far away, the next 7-eleven is in like a 20 min walking distance. If you take a Lyft/Uber it will take you ~5 min.