4-Star Hotels in Funchal

The location, the setting, the facilities and cleanliness is pretty good. The issue is with their service. We tried calling the reception during the working hours and there was no answer. They also did not call us back. If we are lucky, we will see a staff and get some assistance. It is important to have a car of your own otherwise it is difficult to get around in the resort. The total that the hotel charged is way more than what was shown in trip website. Even if I include the city tax it was still high. It is important to give a clear picture of the total amount of the booking. Just to put it in context, there was almost Euro 150 difference between what was shown in Trip website and the final amount that I paid to the hotel. This is a shocker for me. And of course it is not what I want to have a first experience of using Trip website. This needs to be looked into.

The staff is friendly, the room is a good size and everything was clean. The room has a mini fridge, slippers and robes. They also provide pool towels. There is a cleaning service everyday and they change all the towels, including the ones for the pool. The bed was not the best as it was quite hard and had a spring mattress. We enjoyed the indoor pool, the jacuzzi and sauna. We haven't tried the outdoor pool as we only spent time there in the evenings. The breakfast was good. I'd come back as it was a nice experience overall.

We stayed in the hotel with group of friends. The experience was really nice — rooms are clean and design are interesting and cozy. You will have breakfast in the other hotel next door and it’s delicious. Also you can use territory of other hotel — there are really nice lounge zone, pool and sea-view. We enjoyed. Only one thing was disturbing — if you want to sleep with open windows it can be really noisy. Because of the buses (going from early morning) and loud people (who were singing and screaming drunk). But if you close the window everything is perfect. Thanks

We didn't like it. It felt like everything was missing. There were no slippers, robes, water (!), 3-in-1 cosmetics, and an empty minibar in the room. For this money, you expect more. I wouldn't recommend staying at this hotel. The room with a view of the city overlooked the neighboring hotel Savoy. The view was good, but you couldn't open the window because there were hoods nearby, and the smells of food were drawn into the room. Paid parking - 11 euros/night. Inexpensive, but again, they could have included it in the price for hotel guests. Good roof

The hotel facilities and location are amazing! The rooms are big and the bed is very comfortable. The breakfast is good with many options. The only negative point is the lack of detail in the service. The y offer only one water bottle per room and charge for refill, they offer no vanity kit or sleepers. Emitem magnólia could be a top hotel in Madeira if they pay more attention to the details. Overall we had a good time anyway.

Charming hotel with spacious and bright rooms, a well-kept garden and a wonderful view over Funchal. The property is original and very interesting, though perhaps in need of some care. The available parking is a real plus. Quiet location yet close to the city center, with always friendly staff. Relaxing atmosphere, highly recommended for a pleasant stay.

It gets really noisy at night due to its central location. One side faces a restaurant area, and the other is near nightclubs. The hotel is lovely if you're a fan of CR7.

The experience at Pestana Ocean Bay was quite pleasant. The staff were always very friendly and attentive, always helping when needed. They definitely have a team that cares about the guest, is attentive, and empathetic. I felt very welcomed. In a questionnaire I completed mid-stay, I mentioned that the buffets could have grapes (this is because my daughter really likes them, and grapes were a fruit that hadn't yet emerged). I made this observation thinking it wouldn't even be read. However, the next day, when we arrived in our room, we had a beautiful plate of grapes. At that moment, we felt welcomed, as if we were at home. It was a gesture of care that touched us. Congratulations on this and for actually reading the questionnaires, which we often think no one will read and care about what's written there. They are well organized, presented, and manage everything involved in a stay: meals, evening entertainment, outings/tours, etc. Keep up the excellent work ☺️ Thank you.

Pobyt w hotelu byl cudownym doświadczeniem. Mieszkaliśmy w bloku C, przy samym oceanie, widoki obłędne. Hotel bardzo czysty. Zarówno śniadania, jak i obiadokolację, bardzo dobre. Szeroki wybór i bardzo dużo jedzenia, codziennie coś nowego. Każdemu polecę ten hotel, a jeżeli będę jeszcze raz na Maderze to zatrzymam się tam ponownie.

Very sociable kind staff who talk to you like a regular friend coming in, plain rooms but nice sized windows for the fresh air, great rooftop view alllllll over the mountain and the ocean - especially lovely at night as everything is lit up. Cute bar setup aside the pool too! Good price for its perfect location and cleanliness and covering all the basics and a bit more. Good brunch cafe just across the street facing the cafe! The staff were super helpful with setting up a late checkin too.