3-Star Hotels in Puerto Vallarta

The hotel is super close to the beach. I had one of those rooms where you can see the beach partially. The bed was good and big. The closet also big. I had balcony. There was no AC at the room but if you leave the AC from the living room ON and the fan ON the fresh air comes to your room too indeed. There is a big security box. The kitchen has cups, plates, silverware, wine opener, big fridge, coffee maker, pans, etc. They give you soap for dishes ONLY if you ask for it. Only one toilet paper in the bathroom.The room can be cleaned ONLY in the 3rd day after you arrived. There is a little room where you can put trash close to the stairs. I really got super annoyed internet could ONLY work in the room. So if you need internet in the balcony, living room or kitchen FORGET IT. As a solo traveler internet was very important to me because I needed to stay connected with people. All my phone data finished in the 2nd day at the beach. This hotel really need to work to fix this internet issue. It is not fun to be there alone with no internet during a super HOT day.

Pues como empresa que requerimos la factura; la empleada que nos atendio una cubana o no de que pais es nos trato muy mal, que ella no podia facturar que lo viera con trip; hable a trip y nunca contesto nadie que me apoyara. Nuevamente regrese al hotel para que me apoyaran y nuevamente la cubana se porto muy grosera.

While this hotel doesn't have the glitter and glitz of some others,it does have ambiance of what old Mexico was like. Donna Susana is quiet and serene, has an excellent sunning terrace with pool on the roof. The rooms are well maintained by a superb staff. My maid,Sonia, was quite charming and gracious. There are 2 sister hotels with access to the beach so you have all their amenaties. The location is great, walking distance to everthing .

Our room was 2 feet from the elevator in the main lobby! We can hear every single person talking and walking by our door as well as kids screaming because the ice cream shop was 15 feet away. The amount of pressure they are putting on every single guest to go and attend the timeshare promotion is unbelievable. If you attend, usually they give you some decent gifts. We get a $200 voucher to spend on the food and drinks. Most of the time they didn't want to take vouchers, or you had to spend the whole $50 at once because the rule was not money back. So if we spend $30 or $40 we have to give them $50. The food was everything but good. The promotional taco dinner was disgusting, with dry fish, beef with no flavor, and dry and overcooked chicken. And they didn't accept vouchers. I went back home with an unused $50 voucher in my pocket because I couldn't use it. Ramon and Martin from the front desk were the nicest, warmest, and friendliest people I ever met. All the servers and workers are very hard-working people.

I had to switch rooms twice because it was either not what I booked/paid for, or because it smelled like cigarettes. The 3rd and final room I stayed in was actually perfect. So I think the cig room was an exception to the norm. Something else that kinda sucked about the place though, was that the windows don’t open, not even a crack. So there’s no fresh air, just recycled air through the entire hotel. The location was perfect, close to the airport. And it was quiet, and nice and dark, my son and I slept really well.

I love this hotel , and have stayed there before. It’s minutes walk from malecon. Staff are welcoming, rooms are clean and modern. Breakfast is lovely. Was disappointed that pool area was under refurb, and the outdoor space where breakfast would be. But these things happen.. maintenance needs to be done . Lovely comfy beds . Definitely would stay again .

Good location if you’re going to the airport, it’s only a six minute walk from your room to the terminal for departures. Very basic room it was small. The bathroom toilet wouldn’t stop running. The air conditioning Fan was very loud and every time it stopped it sounded like a metal on metal so if you were sleeping, it would wake you up, traffic noise from outside, facing the road was quite noticeable, so if you get a Road facing room, get it changed to the back of the hotel … you could even feel vibrations when heavy trucks went by so if you’re going to stay at this hotel, I would suggest you having earplugs for sure.

The hotel was clean and quiet and the bed was comfortable to sleep in. My unit was spacious and the bedroom was bright with sunlight, and I really appreciated having the mini fridge microwave and coffee machine. The suite was otherwise very lackluster - the walls were barren of any decorations and very little furniture. I really wish there was a workdesk for using my laptop, and a full body mirror for getting dressed for the evenings out. The water pressure to both the sink and the shower was very low, and upkeep was inconsistent - there was no toilet paper holder (it looks like it was broken off the wall and not replaced) and the suite door didn't open fully before scraping against the floor. The hotel itself lacks any even basic amenities such as a lounge space. It looks like it was intended to have a rooftop patio but instead that area is unfinished and used by the staff for storage and laundry. My biggest complaint is actually their guest hours of 9am to 9pm is very restrictive, which I didn't know about until I checked in and would never have booked here if I knew that rule existed. I tried to bring a couple of guys home from the club and the concierge wanted to charge me 300 for the second one. If I need just a place to sleep I'll stay here again otherwise I wouldn't.

We arrived for our 10 day stay and at the check in we were informed that the Family pool was closed for renovations and that all guests were using the Adult Only Pool. (which is considerable smaller. Needless to say the pool was packed with children with water toys etc, jumping splashing ( having lots of fun) It was difficult to sit by the pool as all the chairs were taken very early in the day and getting into the pool to relax was not possible. If we had known we would have booked somewhere else as this really affected the enjoyment of our vacation. Also the front lobby staff tried to tell us on our last day lunch was not included. I showed them the email that you had sent. They were not very accommodating and reluctantly let us have lunch. Left a bitter taste

Upon arrival the staff right away was so exceptionally nice, SUPER easy check in, Francisco was so kind and help with information. The chairs on the beach are meant for the hotel guest, the food is AWESOME, the nachos were so delicious, the margaritas were delicious. So so happy we chose this hotel. The views were incredible. Definitely recommend staying at Blue chairs!