Hotel Casa Dona Susana by Los Arcos

While this hotel doesn't have the glitter and glitz of some others,it does have ambiance of what old Mexico was like. Donna Susana is quiet and serene, has an excellent sunning terrace with pool on the roof. The rooms are well maintained by a superb staff. My maid,Sonia, was quite charming and gracious. There are 2 sister hotels with access to the beach so you have all their amenaties. The location is great, walking distance to everthing .

Easy access boutique hotel with rustic charm; central location with connection to primary resort amenities. I have stayed here on many visits, will continue to do so and recommend to others.

Hotel is in great location and although a bit old, was clean and well kept up. Angeles at the reception was extremely kind and helpful, getting me into my room in advance of check in time and upgrading me to a bigger room! Rooftop pool is nice but was nice to use pool and beach chairs at larger sister resort across the street.

The staff is very friendly and helpful. The rooms are very clean and quiet but close enough to beach and restaurants.

A great location, the pool was excellent for the hot days, it was very cool and refreshing! I highly recommend booking through the hotel directly and know which room you’re getting. Our room didn’t have a window that opened and was very small and dark.

Really enjoyed our stay and staff was excellent, you couldn’t ask for a better location. Only issue we had was mattresses were to firm for our liking other than that great place.

The room was comfortable and the bed and shower were good. AC was excellent and quiet compared to other places. Beautiful pool and patio area. Some slight amenities issues such as a broken light in the bathroom and slow drainage in the shower. I would get a junior suite next time. There is no coffee maker or kettle in the standard room and free coffee and hot water in the lobby ends at 10 am. Staff tried to accommodate but it was not the best situation. Also you only get 2 bottles of water when you get housekeeping. Maybe need filtered water canisters. Location was great. Less than 2 blocks from the beach. The room was quiet at night. You get access to the beach club at Los Arcos which was easy to use. Umbrella, towels and chairs set up for you. I had access to the buffet for breakfast at Los Arcos. Good service, decent food and lovely location. I would have liked more non-meat choices at the buffet in the hot food area and additional salad choices. The porridge was essentially milk with a bit of porridge bits here and there. The on demand items like omelettes, quesadillas and hotcakes were excellent. Ate dinner there a few times. Very good food. Entertainment each night at the restaurant which was quite good and varied including musicians, dancers and singers. One time there was breakfast entertainment. The guitarist was amazing. Overall a great place. I would stay again. One of the nicer places I stayed at during the two months in Puerto Vallarta.

Great pool, quiet areas, location and A++ beach! The staff are incredibly kind and helpful!