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Posted on Sep 17, 2026|Family Condo
Anonymous UserFor the accommodation, I paid a total of €199.13 through Trip.com. This consisted of €185.13 paid online in advance and an additional €14.00 paid locally.
However, upon our arrival at the accommodation, we were unexpectedly asked to pay an additional €66.20.
This additional charge was not clearly disclosed to me during the booking process on Trip.com. In particular, there was no clear indication that we would be required to pay an additional €66.20 upon arrival.
I ultimately paid the €66.20, even though I did not agree with the additional charge. The reason was that we were already at the accommodation and needed somewhere to stay. I did not want to risk being denied access to the apartment and being left without accommodation.
I also informed the host/property manager at the time that I would clarify the matter with Trip.com afterwards.
I therefore request that you investigate this matter and provide a full refund of the additional €66.20, provided that this fee was not properly and transparently disclosed during the booking process.
I would also like you to clarify:
* Why was the €66.20 charge not clearly disclosed during the booking process?
* What exactly was the €66.20 charge for?
* Why was this amount only requested upon arrival?
* Was this additional charge actually permitted under the terms agreed between Trip.com and the property?
Please provide me with a written explanation and arrange a refund of €66.20.
I would also like to make clear that I paid the additional amount solely because I was already at the property and did not want to risk being left without accommodation. My payment should therefore not be interpreted as acceptance that the charge was properly disclosed or valid under my original booking.
Thank you for investigating this matter. I look forward to your response.
Kind regards,
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Price per night fromCAD 171
Posted on Jul 29, 2024
africa Chen
Very, very satisfactory hotel, although it looks small, and the external three-star rating. But I think this hotel is much better than three stars. The characteristic is that the location is too good, right next to the amphitheater. Another is that the breakfast is very good. The small room is not a problem for me. It can be seen that the management of this hotel is also very good. The occupancy rate is very high.
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Price per night fromCAD 203
Posted on Aug 21, 2024
Anonymous User
The bed & breakfast, the room, and the service all are top-notch.
BUT the location really is NOT the best especially if you’re traveling alone: 20+ minutes from old town by walking, didn’t feel safe to do the walk alone at night (even in the daylight I switched to the other side of the pedestrian walk to avoid crowds that made me feel uncomfortable). On Sunday, not many places opened for breakfast. If I’d visit Verona again, I’d stay in the old town.
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Price per night fromCAD 127
Posted on May 1, 2019
虫虫LucMarilyn Red Hotel, where Mari has lived! Although the room is not as big as the picture, it is a very refined hotel. Just next to the Verona Round Theatre, in the heart of the scenic area, basically walking to all the attractions, time can be controlled within half an hour! The luxury street next door is enough for a whole day. The Michelin recommended restaurant downstairs, the price is also reasonable, the train station is also 15 minutes walk, no need to worry about the location of the hotel. It was just that the bar on the rooftop had a private banquet that day, but I couldn’t experience it, but it felt great at night!
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Price per night fromCAD 321
Posted on Mar 12, 2026
Guest User
This hotel went above and beyond our expectations. It is situated in the best part of Verona, lots of Restaurants and shops.
But very best things about this Hotel are, its cleanliness , and very attentive staff. Breakfast is varied and plentiful .
You could not wish for a better place to stay. We shall definitely return.
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Price per night fromCAD 368
Posted on Jun 1, 2026
Guest UserWhen in Verona and you are looking for privacy, this is the place to stay. It's very close to the center, supermarket around the corner, quiet, easy to walk. The owner takes very good care with information and makes you feel welcome. The apartment has everything you need and even more. In short, we will come back
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Price per night fromCAD 211
Posted on Nov 27, 2024
Pei Shan
At first, I was hesitant to book this hotel because of the limited reviews. I wasn't sure whether to choose this one or another 4-star hotel, but in the end, I went with this hotel due to its proximity to the train station (1 km) and better rates. To my surprise, everything was great—the room was a good size and very clean. There's also an elevator to reach the rooms, so you don't have to worry about carrying your luggage up stairs. staff are friendly too , they will recommend you where to visit in Verona.
The downside, however, is that the room's soundproofing isn't very strong. I could hear people running or walking in the corridor outside. Additionally, the room key is a traditional key with a heavy keychain, rather than a key card. But it wasn't a major issue for me, as you can leave the key at the reception. The breakfast was decent for the price.
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Price per night fromCAD 188
Posted on Oct 16, 2025
Guest User
Nos atendieron súper bien, la habitación fantástica, la atención de 10
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Price per night fromCAD 113
Posted on Feb 24, 2025
Guest User
The location is very good, the room is very spacious, the kitchen is fully equipped and the refrigerator is large. The washing machine is very Italian, working once, and resting for 30 minutes. There is no washing powder in the room and you need to bring your own. It is best to provide wifi password in the room, contacted many times, until leaving, and did not connect to wifi.
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Price per night fromCAD 102
Posted on Mar 30, 2025
Marco9
I had booked the usual double room on the first floor, but when I got to the room I found the beds separate. So I went back to the reception and they put me in a room on the 5th floor not up to the standard of the rooms on the lower floors.
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Price per night fromCAD 86