3-Star Hotels in Ottawa

My family had a wonderful stay at this hotel. Front desk staff were amazing. The Cleaner came to knock  the door at 11:45am and as soon as she knocked she opened the door with her key. She didn’t even wait 30 seconds for a response….keep in mind check out is 12noon so we still had 15 minutes to gather our things still. This was the only down side but that’s the error of one single worker so I would stay at this same hotel again whenever I travel to Ottawa.

Stayed for 1 night to go to a wedding. Amazingly friendly staff, very clean and the bed was so comfortable! Great stay!

Stayed 3 nights. Had some problems with the shower, however maintenance came and resolved issues quickly second day. Housekeeping missed our room on the second day. Nice large suite with a kitchen was convenient as well as the noon checkout was great. Very quiet location yet close to many conveniences. The breakfast was lacking as the product quality was on the low end. Should improve with fruits, waffles and better quality: baked goods, sausage and bacon.. i would definitely stay again but would not enjoy the breakfast as it is.

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

This was my first time staying in Ottawa, and I found the hotel to be very conveniently located. The room was spotlessly clean, and the bedding was incredibly comfortable. They offered a fantastic, varied breakfast, and the pool and gym facilities were excellent. It's also just a short distance from the local commercial areas and Parliament Hill.

It was a great journey and stay. The room was clean, comfortable, and quiet. The staff were friendly and helpful. I would definitely stay here again and highly recommend this hotel.

We spent only one night, but everything was perfect. Very clean, there was the courtesy of the employees very good.We didn't have time to try the pool, but it looks good. The hotel was very comfortable and very comfortable.

The breakfast is rubbish, typically American, so there is nothing. Those who say it is good have obviously never been to hotels on other continents. The location is good, right on the edge of downtown Ottawa, so you can easily walk to the center. Parking is limited, so if you don't make a reservation in time in the morning, you won't have a place to park in the hotel, but there is a garage 5 minutes' walk away, which is also cheaper and can be easily walked. The biggest drawback of the hotel is that it is located next to the center for the homeless, and unfortunately many of them are not very clear-headed and it is very unpleasant to walk by them, day or night.

A particularly good check-in experience. The front desk is friendly. They can cook, which solves the embarrassment of not being able to find food on Christmas Eve. The air conditioner in the room is a bit loud. This is the only drawback.

Great place to stay nice & clean not far from downtown . Private parking and room for 3 people was big with a big kitchen. I definitely recommend . Price is also affordable.