The receptionists are extremely friendly, warm, authentic and helpful. Breakfast is fine. Waffles, bagels, cereal...fairly basic, but ok. BEST MEXICAN FOOD TRUCK. Diagonal across intersection...La Taqueria Tapatia!
The hotel's airport shuttle is very convenient, and it is very close to Lake Angel, with a beautiful lake view! The room is spacious and clean, and the breakfast is rich. I stayed for three nights before and after the airport transfer. I recommend this hotel!
I missed my flight and had to stay at this hotel at short notice. The airport shuttle came to pick me up without a reservation, which was very helpful. They also dropped me off promptly when I left the hotel, and the staff were very friendly and helpful.
The hotel is under remodeling so the lobby is not looking good. But the room is spacious and comes with breakfast. There are dining and fast food you can go. Near to the airport with shuttle service is a plus.
This hotel is very convenient for a Seattle layover. The room was comfortable and clean, and the location near the metro is a plus. The 20% discount at the nearby Denny's restaurant was a good perk.
However, the front desk service was poor. They gave unclear instructions for the airport shuttle, assuming I knew the layout of the airport, and were hard to reach by phone, hanging up on me several times. Most concerning, they double-charged my credit card at check-in even though I had pre-paid through Trip.com.
Thankfully, Trip.com's customer service was excellent. I reported the issue to them, and they quickly contacted the hotel and secured a full refund for the overcharge.
The breakfast is very simple. Traffic is OK, free parking, free pick up and drop off. Closer to the airport, but the window sound insulation is better. Not familiar with things related to children.
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