The reception staff were friendly and really good.
The facility is also good though some areas need abit of renovation
The food is excellent.
The service from all staff was excellent.
I will stay again.
Ether
Excellent hotel, central location, beautiful environment, balcony, delicious breakfast. There are delicious restaurants nearby, both Chinese and Western. I will definitely stay in this hotel again next time I go to Kampala.
The attitude of the staff in this hotel is very good. Both the receptionist and the waiters in the restaurant are polite. The materials used in the room are of good quality, clean and hygienic, which reflects the good management of the hotel and is satisfactory. The hotel is still very new and I hope it can maintain its quality.
The overall environment of the hotel is very good, the hotel staff is very warm, and the health is also very good. The fly in the ointment is that the hotel is on the road. Some of the rooms have the sound of cars and motorcycles, which affects sleep. We later changed a room to be quieter. But there is a bar inside the hotel for a birthday party on Friday. The sound is very loud. It is close to 11 pm and there is no sign of ending. Later, I called the front desk to ask them to call the lobby manager to turn down the music.
Booked this hotel for its the conference venue I was attending. Clean spacious room, attentive staffs and usual hotel amenities provided.
Certain items eg Iron, ironing board and slippers were available by request.
Hotel also provided airport transfer and taxi to go around Kampala city at reasonable price.
Airport taxi usd90 to&fro.
Food was wonderful and Ugandan dishes were available. I tried Matooke and liked it.
The need to improve their service, poor customer care at the reception
Very high expensive local food
no wifi in rooms
very poor breakfast, deserve tobe only for locals not international
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