Find highly-rated hotels with real reviews and ratings to find the perfect stay!
Posted on Sep 2, 2024|Smart Studio
Guest UserLovely fully equipped apartment. Was surprised to see such a gem just 5 mins away from the city centre. Endless supply of coffee, hot chocolate and water from the reception, and fresh Croissant provided for breakfast.
This can be for long or short stays as it has all required kitchen equipment. The air conditioner works really well, iron, ironing board, a safe for keeping items, and multiple wall socket points.
Parking is £10 overnight and wifi with good strength.
A study/work table is also available .
Truly loved it and can't wait to stay here again
Show more
Price per night from£ 55
Posted on Jun 24, 2025
Guest User
We had a lovely greeting and a pleasant suprise our room was ready early so we were able to go straight to the room.
The room was spacious, quiet and clean. Lovely toiletries in bathroom.
The staff throughout were always friendly and helpful.
Breakfast was good although a few items were not replenished for quite a while.
We have stayed previously as location is excellent and we are always happy with the service and standard.
Show more
Price per night from£ 69
Posted on May 30, 2025
Guest User
Incredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!
Show more
Price per night from£ 44
Posted on Nov 9, 2025
Jema Maybury
Stayed here last night, everything was perfect. Our room was lovely and clean and had everything we needed for one night. The hotel is close to the city so just an uber ride away. The staff were friendly and welcoming and we opted for the breakfast the next day which was delicious. Would definitely stay here again.
Show more
Price per night from£ 37
Posted on Jan 5, 2025
DrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
Show more
Price per night from£ 56
Posted on May 29, 2025
Guest User
Friendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.
Show more
Price per night from£ 72
Posted on Aug 16, 2025
Sharon Patricia
We had a lovely time it was one of our celebration for our 50th wedding anniversary and the staff were great. I had knee surgery 12 weeks ago. They made sure we had a downstairs room and even found another chair to go in our room as I needed one with arms on to get up.
We had dinner at the restaurant Friday evening and the food and service was quick and excellent.
Show more
Price per night from£ 50
Posted on Jun 2, 2025
Guest User
As a big fan of Premier Inns I felt this one wasn't up to their usual standard. Beds always very comfortable but the bedding wasnt adequate, slightly ill-fitting. Also the room was cold and the air con set to high did not work. The TV also did not work in our room, aerial connection was cited aa the reason on-screen.
On a lesser and more personal note, i like the scrambled eggs option in the morning but only fried eggs were offered at breakfast.
Show more
Price per night from£ 53
Posted on Feb 8, 2026
Guest User
For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
Show more
Price per night from£ 64
Posted on Oct 29, 2024
Kevin
Not the best stay here. The tv was not tuned in. Last visit no tv remote control. The shower temperature control was not working properly. But still the location is good and the spa is good
Show more
Price per night from£ 50