GGuest UserI am driving. The so-called 'parking' facility is public parking with completely no relationship with the hotel. So the price of parking in the hotel facility description is totally wrong! The car parking description should be described as 'parking in nearby public carpark and price unknown.'
Otherwise, the hotel is central to everything.
GGuest UserIt's OK, the normal standard for this brand. I read the reviews saying there is a Swiss one-day transportation card, but I didn't receive it by email. I asked for it when I checked in. They said they would send it to me, but they didn't give it to me until I checked out. Forget it, I just passed by.
EEmmanuel HemmerléI was going to arrive late in the evening last night so I wrote the hotel to enquire about transportation from the airport to the hotel. They told me very diligent it and precisely about their shuttle service. When I arrived at the hotel, the desk person, a Swiss gentleman, was extremely hospitable, friendly, authentic, detailed in a good sense, helpful and professional. He also helped me book a taxi for the next day. What a great way to welcome a guest. Really best practice. Lots of desk employees around the world should learn from him!
The room was very nice, all fine. Large enough, and having all amenities.
Excellent lunch at the hotel: very good cuisine.
I needed to leave my luggage at the concierge: they did it all very well.
The only point for improvement: when I left, I asked a lady at the reception, apparently Swiss, to help me get my luggage back and book a taxi for me. She did it but in a cold and distant way. She should go find another job in a different industry. One where she can continue being unfriendly.
GGuest UserThe reception is so friendly and helpful, she tells us too many things about transportation of Geneva. Also, the reception allow us check in earlier. Very good experience.
WWinnie/This kind of old-fashioned absolute landscape hotel is actually not an ideal place to enjoy the services of a five-star hotel. Because the hotel's service attitude varies from person to person, it feels very uncomfortable and shows their unprofessionalism and lack of empathy for earthlings, which is a pity! The so-called civilization and quality reveal many narrow local cultures in them. This is very out of line with Switzerland - the seat of the United Nations! Not neutral either!
JJust Olya/Good hotel if you want to be on the promenade but some 30 minutes walk to the station. However hotel can help with the taxi if you need one. Rooms were clean and airconditioned. Good hotel however for my feeling it’s more of a 4 stars than 5.
GGuest UserThe hotel front desk service is warm and thoughtful, the lobby is very beautiful, the hotel's Japanese restaurant tastes good and has rich dishes, the hotel's breakfast is also very good, the hotel is very close to the commercial street, shopping is very convenient
Some of the best places to stay in Geneva are near popular attractions like Lake Geneva and Palais des Nations, offering easy access to key sights and amenities.
What are the best budget-friendly hotels in Geneva?
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