Yangtze Home Stay (G-Residence)

"Not recommended at all. Firstly, the key collection was a distance away from the actual apartment. Secondly, on trip.com, it was stated for deposit to be MYR 50, but when we arrived, the staff mentioned that it is MYR 200. When we showed her the screen on trip.com, she said the MYR 50 was for cleaning fee instead. She also insisted that we should do a bank transfer but we couldn’t as we are foreigners. She refused to accept cash nor credit card and claimed that we were making things difficult. The apartment was also not ready when we checked in at 3.30pm when it’s supposed to be ready by 3pm. Her attitude was terrible. She also didn’t give us clear instructions on who to look for at the apartment in order to check in, and we wasted a lot of time trying to find their staff. I insisted to speak to the manager instead, whom apologised and agreed to let us pay the deposit in cash and we agreed on MYR 100. She also offered us late check out since the apartment wasn’t ready. While the manager made some efforts in customer recovery, I will still not recommend as they also claimed that they were not aware that their apartment was listed on trip.com. The apartment was also not cleaned thoroughly, there were strands of hair lying around in the apartment. The sliding doors to the balcony also couldn’t be locked and the balcony was connected to the neighboring units."