Ashigarashimo District Luxury Hotels

"Our stay at Hakone Ten-yu was absolutely wonderful and definitely the most memorable part of our Japan trip. The hotel boasts a beautiful setting with stunning views of the Hakone mountains, making the entire stay incredibly relaxing. The highlight for us was the hotel's onsen, especially ”Uki-Gumo no Yu.” The open-air infinity bath offered breathtaking views. Soaking in the hot springs while watching the sunrise in the morning truly made us feel embraced by nature. The room was also very comfortable, with a charming Japanese aesthetic. The staff were friendly and attentive, providing warm and exceptional hospitality. Dinner was exquisite, and the entire dining experience felt very special. Staying here as a family, enjoying the onsen, wearing yukata, and savoring delicious food made for a truly comfortable Hakone getaway. If you're planning a trip to Hakone, I highly recommend Ten-yu! The scenery, hot springs, service, and overall atmosphere are all fantastic. It's definitely worth another visit. ♨️✨"

"I thought hot springs in summer would be too hot, but since I couldn't stay in for long, I visited the open-air baths several times. I also booked a room with a private open-air bath, which I used multiple times. It was truly a hot spring extravaganza. The food was delicious, and the service was very attentive. Thank you for everything."

"The hotel is located near Gora Station, and they offer a shuttle service. We were on a self-driving trip, and navigating there required a bit of careful attention, but there's parking available right outside the hotel. I give very high marks for the hotel's ambiance, the staff's service attitude, and the comfort of the rooms. The room was spacious, and the single beds were also very wide. The toilet and bathroom were separate, and there was a private onsen on the balcony. We ordered breakfast at the hotel, which was a Japanese-Western selection, pretty similar to what you'd find at a typical Western buffet."

"This is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!"

"The environment is amazing, and the dinner buffet is incredible – it was the best value-for-money hotel on my six-day trip. I especially have to mention the dinner; definitely book it, the quality is excellent. The private onsen I booked for the evening was also very clean. Although a bit small, it offered good privacy, so it was still great. It's a shame it rained on the day I stayed, so I didn't get a chance to explore the hotel. I'll definitely book here again next time I visit Hakone."

"As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff."

"This hotel is great for seniors; the hot springs are nice, and while the facilities are a bit old, they're clean. Environment: There aren't many other hotels nearby. Hygiene: It's good; the cleaning staff does a good job."

"Facilities: Excellent Cleanliness: Good Ambiance: Comfortable Service: Good Located on Gora mountain, there isn't much to explore nearby, but you can take a pleasant walk along the road with fresh air. The hotel facilities are excellent, and the half-board (two meals and one stay) is fantastic; both breakfast and dinner were delicious! After a satisfying meal, we enjoyed a very relaxing dip in the hot springs. The lobby offers tea and coffee, and in the evening, there are various snacks, alcoholic drinks, and other beverages available. The staff are very friendly. Overall, we are extremely satisfied."

"The historic architecture and decor can't hide the outdated facilities and rigid service. **Dining:** * The 24-hour water bar is very convenient. * I tried both Kikuka-sou and the Western breakfast. The set meals were exquisitely presented and elaborate, but unfortunately, lacked flavor and aroma. **Recreation:** * The gym is small and stuffy, perhaps guests staying here don't need to work out? * The indoor pool is only deep enough for kids, and the outdoor pool wasn't open. * The hotel's hiking trails are definitely worth setting aside time for. * Tattoos are strictly prohibited in the hot springs. **Rest:** * The hotel doesn't have king-size beds, only two twin beds pushed together. * The quality of the mattress and bedding felt rather haphazard, especially for a hotel of this caliber. * The soundproofing is good. * During my stay, there was a 5.9 magnitude earthquake in Tokyo. The building shook quite a bit, and afterwards, there was a creaking sound from the structure. **Service:** * There's a high penalty if you lose your room key; you can leave it at the front desk every time you go out, which feels very old-fashioned. * The Japanese gentleman at the front desk concierge seemed rude, whether due to language barriers or other reasons. * Most of the hotel staff have decent English skills, allowing for simple communication, and their service mentality is at least 4.5 stars, if not 5. Finally, the hotel's underground museum and library were the biggest highlight of my stay. I'd gladly return early every day just to immerse myself in it."

"This hotel is self-service, but it's absolutely fantastic. First off, the location and the view from the window are unbeatable. It features authentic Hakone hot spring water directly to your room, and you can definitely smell the sulfur. You can also BBQ on the terrace while enjoying a foot bath and a drink. It's perfect for a longer stay during your vacation."