Cairo Luxury Hotels

The service is very good, the hotel's internal environment is very good, parking, luggage reception, fruits, desserts, mineral water, restaurant services are all very good, Singapore Tianma restaurant is included, the new Chinese style is very good, the room is arranged for me in the lower floor, unfortunately, isn't it? Nile River scenery, looking forward to next time

What an amazing and luxurious hotel it is. We enjoyed our one week stay and had one of the best experiences ever in Cairo. It all started with meeting Nabil the doorman with his beautiful smile and then with Yousef at the reception desk who helped us with our check in. Mostafa and Arafa from the house keeping, made our stay amazing with paying attention to details with their beautiful smile and attitude. Also Ibrahim as well made it a pleasant experience. To top it up Hashem the house keeping supervisor also made sure our needs are met and everything is to our liking. Abdullah El Sayed, ohhh ohhh what an amazing guy he is. Every morning made sure we are taken care off from our coffee, juices to making sure I have my specialty Egyptian breakfast made up to my likings. Fresh Iskandarani fool, taameya and to top it up feeteer meshaltet with 3assal. WOWWWW. Abdullah made sure to remember my type of coffee without asking (decaf coffee). Also Amr did an amazing job taking care of us when Abdullah is serving other tables. Sayed Farouk the lounge supervisor also made sure to receive our feedback with a great attitude and smile and we really enjoyed our conversation with him. Ayman, with his amazing smile and shisha, always made sure we are hooked the whole evening and with our couple visits to the restaurant. The pool team were unbelievable from Mohamad to Ayman with all the time amazing smile to Sameh at the aqua restaurant. These guys made our stay at the pool so great with paying attention to everything we need. The spa team were also amazing from Lobna to captain Hassan. The service was more than we asked for. Sameh Mahrous, what an amazing person he is with his beautiful smile and great talk we had. He is always there every afternoon at the lobby taking care of the customers and their needs. To top it up, we also received a follow up phone call from the hotel after 2 days to make sure we were satisfied with our stay. The Nile Ritz-Carlton Cairo is an amazing hotel with top notch service. Keep it up team and I hope to see you all again very soon.

自埃及發生革命以來,這裏的遊客銳減,所以酒店業在苦苦掙扎(婚禮、訂婚、聚會等),所以開羅的大酒店幾乎晚上都會有些聚會噪音。不過酒店有不同朝向的房間,遠離噪音,如果晚上有噪音的話,可以將東西都放在一間房間,而去另一間房睡覺-問題解決得很好,而且客服很好。我對飲食有特殊要求,他們也解決得很好,跟酒店每間餐廳的大廚說明,所以可以給我們準備合適的食物。管理層隨時確保我們住得愉快,如果有任何小問題,他們會儘力想辦法解決。這點很重要,因為世界上沒什麼是完美的,如果酒店能做到這樣盡心盡責,那麼就已經很稱職了,這裏就是開羅一家這麼傑出的酒店。之前我們經常住Sofitel El Gezirah酒店,不過革命之後就變了,所以第一次來Fairmont體驗就這麼棒。我們在英國預訂阿爾法房間,房費很便宜,而且酒店的一切設施都非常好,絲毫不覺得任何方面價錢太貴。離開之前我們還申請成為Fairmont總統俱樂部會員,住宿期間可以享受免費WIFI,可以免費使用電腦,所以我強烈建議你也這麼做,否則的話WIFI費用很貴。退房之後到機場以後,我們發現落了一樣東西在酒店,值班經理(Mahmoud Abd El Aziz)馬上拍了一名司機快速地將東西送到機場給我們-這樣的服務真是棒。他們甚至沒向我們收費(當然我們給司機小費了),但是這樣絲毫不索取的服務態度真是令我們感動,尤其在埃及索取小費成風。酒店員工從來不會讓我們覺得不舒服,這跟其它五星級酒店很不同,那裡員工服務都是要求小費的。很多員工都很優秀,儘管我們記不清他們所有人的名字(我們應該寫下來),不過我們記得在天空泳池的一名員工,Emad Girgis(我覺得他應該是領班)在客服方面真的非常出色,讓我們感覺很受歡迎,滿足我們所有要求-他絕對無可挑剔。雖然治安很嚴,但這是個優點。我唯一的小不滿是SPA,任何服務都需要提前24小時預訂,不能在早上興之所至地過去做個服務。(那裡一共衹有3名理療師,儘管SPA很大很漂亮)。不過如果你一切都安排得很有條理的話,至少提前一天預訂,應該沒有任何問題。總之,住得很愉快,這家酒店經營非常好。這裏的客服也沒得說。在酒店可以坐打表的出租車,所以價錢也不貴,不過司機有時候可能會繞圈)我們第一天就發現了,計程器上顯示的距離比酒店告訴我們的多了一倍,而且回程時坐的另一輛出租車便宜很多)。所以我們跟願意出酒店之後在街邊攔一輛出租車,商量好價錢,這樣就能在最短的時間內到我們想去的地方。如果頭兩三輛出租車要價很高的話,也別灰心,出租車太多了,一定會等到價錢合理的出租車的。

Really exceptional hotel, with a pleasant and efficient service ( specialy Nasher, boss flour 8) a very good restaurant and s wonderful jazz bar with direct excellent music . Nice swinging pool

Это было прекрасно! Замечательный , вежливый персонал. Обязательно вернемся сюда! Омар и Исра наши новые друзья! It was great! Wonderful, polite staff. Will definitely come back here! Omar and Isra are our new friends! We appreciate it for all of our stuff for the dinner for food for service. Definitely. We will come back. Again. This is a nice place. Also, I would like to thank all of Australia stuff and place and all of the rooms and everything.

The hotel and staff were phenomenal. The reason I took one smile away for facility, was I wanted to get a pedicure and they gave a referral in the mall that was terrible. They should not refer anyone there; it was uncomfortably juvenile in the environment. I ended up leaving after waiting 30 minutes listening to workers talk, argue, show pictures on each other's phones. Other than that, it was an incredible experience. Khaled Abdelkhalek with the concierge was outstanding. He was taking care of every need. I booked 2 tours thru 4 Seasons with Marwa, she is on an entirely different universe, so intelligent, kind, intuitive, and I could keep going with praise. If you ever need a tour, she is the one for you!! I also had Mohammed as the driver, between Marwa and Mohommed, they are the dynamic duo. I feel so fortunate and honored to have met and been able to spend time with them. I had several hours to wait for my flight, so I sat in the lobby and had something to eat and drink, they were so accommodating. I do not recall if her name was Daliah or Liza but she was great. Took care of me and was very kind. I travel a lot alone, and it can be tricky sometimes, but the people at the 4 Seasons made it seamless and like home!

It's really good. The breakfast is good and the service is good. The only problem is the decoration. It's a pity that I didn't see the pyramids when I was having breakfast. Overall it's good. Many giants from World War II have lived here. It has a strong cultural atmosphere. It's also the place where the Cairo Declaration was signed.

The facilities are complete, the environment is beautiful, hygienic and clean. Every staff member in the hotel is very enthusiastic. The room is very large and suitable for business travel. If you come to Cairo in the future, you will come to stay again.

Special thanks to christen the guest experience, you were really helpful and friendly, The place is amazing the staff are welcoming and helpful , over all it was an amazing experience, definitely will do it again 😊😊