SSoventolThe hotel staff are friendly. Note that the hotel does not accept cash for payments, including the tourist tax for your stay.
The hotel itself is nice, modern, and equipped with a lift. The hotel focuses on minimalism, so you won't find a closed-door wardrobe. Both the room and toilet are equipped with a heater. The bed and latex pillows are comfortable. They also provide branded Nuxe shampoo and handwash.
Complimentary bottled water and coffee drinks are provided only on the first day of your stay.
However, there are a few areas where the hotel fell below my expectations:
No free slippers or toiletries (e.g., toothbrush and toothpaste) are provided.
The water flow from the shower is weak, although still bearable.
No fridge in the room.
You need to request an electric kettle from the receptionist. (How much would it cost to place one in each room?)
The most disappointing factor is that the air conditioner did not allow me to select ”cold” mode during my stay in mid-April—it only had ”heat” mode. Seriously?
Also, if you plan to store your luggage overnight at the hotel, it won't be possible as they do not accept overnight storage.
Location note:
The hotel is located about 500 metres from Bruxelles-Midi / Brussel-Zuid station. It can be quite scary walking from the train station to the hotel at night, as the surrounding area is occupied by African shops and residences. This may not be convenient for female travellers.
If your budget allows, I suggest staying at the Pullman, which is adjacent to the train station, especially if you need to catch an early train the next day. Otherwise, consider staying near Grand Place.
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