Four Points Properties in Kunming

Had a fantastic stay! We arrived early, and Rachel from the front desk saw that there were already clean rooms available and helped us check in right away. The room was very spacious, with new facilities and excellent soundproofing. The cleanliness and overall environment were also great, especially the bathroom, which was incredibly roomy. It was so refreshing to take a shower there after walking over 17,000 steps. The hotel's laundry room was also very convenient; my pants got wet in the rain yesterday in Kunming, so I washed and dried them there overnight and was able to wear them again today. The breakfast selection was extensive; I rarely see cold brew at hotel buffets, and the quality of everything was top-notch. Before leaving, I even picked up a package from the Hive smart locker in the small garden in front of the lobby. Unfortunately, I had to catch a high-speed train, so I didn't have time to try out the hotel's gym.

For my 4-day, 3-night stay in Kunming, I chose the Sheraton, as I've always been a fan of the brand for my travels. The location of the Sheraton Kunming City Center is truly excellent. Right outside the door, you'll find a snack and shopping area, with the old street all around. You don't even need to go to other attractions; you can spend several days just eating, drinking, and exploring the immediate area. 👍 Secondly, the check-in experience was fantastic. From the front desk staff when I first walked in to the cleaning staff and restaurant servers, everyone was warm, polite, and helpful. I didn't encounter a single unenthusiastic person, which is definitely something to praise! 👍 Each floor had plenty of bottled water available for guests to take as needed, which I really appreciated. 👍 On the 8th floor, the breakfast offered a wide variety of dishes, with different hot options each day, and everything tasted great! 👍 I've already recommended this hotel to my family and friends! 😄

This room was infested with mosquitoes. Mosquitoes and other bugs were crawling all over us while we slept. Apart from Joyce Wang at the front desk, who was excellent, the service from everyone else was truly disappointing. They kept passing the buck when I tried to address the mosquito problem. First, they said they'd switch our room, but after waiting half an hour with no update, I called again and was told it wasn't possible, and that was that. Only after I got really angry did they suggest the manager could arrange for us to pay to move to another hotel room. It was already past 11 PM – what's the point of moving then? While the hotel being fully booked might be true, it's no excuse for such poor service and attitude. Leaving guests in a bug-ridden room is unacceptable. I do not recommend staying here.

Our stay at the Four Points by Sheraton Changshui Airport far exceeded our expectations. A special thank you to customer service agent Xiao Yang, who provided attentive assistance via WeChat from airport pickup until check-in. As my elderly parents prefer plain food, she went above and beyond, coordinating with the restaurant multiple times to specially prepare meals that suited their taste, which made us feel incredibly welcome and comforted so far from home. The hotel environment was also a pleasant surprise; the hillside garden behind the hotel was lush and green. Even better, we were upgraded to a room with a view! The sight of the vibrant greenery outside our window was so relaxing. This trip was truly made wonderful by such thoughtful service.

Had a great stay! Elara at the front desk was super friendly and polite, and check-in/check-out was very efficient. The location is convenient for getting around, and it's easy to find places to eat and shop nearby. The hotel itself is clean and tidy, and the room was simply furnished yet comfortable. The bedding was soft, making for a very peaceful sleep. The bathroom was spotless, and the hot water supply was consistent. Overall, it offers good value for money, no complaints at all. I'd definitely choose this hotel again next time and highly recommend it to everyone.