Hotels with WiFi in Benda

"For the past two or three years, whenever we've had business trips to Jakarta, we always choose this hotel at the airport. They have properties on both sides of the airport. It's incredibly clean and very convenient. You can walk from the hotel to the airport check-in counters in less than 10 minutes, so it's a great option if you're not going into downtown Jakarta."

"I’m just stay for a while (transit), but I’m really happy with the service. Thanks to the driver who managed my shuttle from CGK Airport. Even though my flight arrived late 1 hour from the expected that I have requested, they wait for me. Hotel provided very early breakfast (I think they said starts from 3am if I not mistaken) becuase they know most of transit traveller will leave the hotel early. Everything is good. Room is clean and meet my expectation 👍🏻"

"As advetised! Clean small cabins that had eveything needed for a rest. The walls are thin but considering how many people were there it was quite quiet. i would use it again because its super convenient location in the airport."

"The location is a big plus – it's super convenient for taxis and finding food. The room itself was generally clean, and all the basic amenities worked fine. The only downsides were that the facilities felt a bit dated and the soundproofing wasn't great. Overall, it's a perfectly acceptable place for a temporary stay."

"⭐️⭐️⭐️☆☆ 3/5 Overall, my stay at this hotel was decent, but there are definitely areas that could be improved. The hotel's location is quite convenient, and some of the facilities are adequate. However, there were shortcomings in terms of service, cleanliness, and room comfort that prevented the experience from being truly optimal. I hope the hotel management will pay more attention to the details of their service and improve the quality of their facilities in the future. With a few improvements, I'm confident that a stay here could be much better."

"I am very disappointed with my stay at D'Prima Wellness Center Terminal 3 International. I booked two rooms through Trip.com because the photos clearly showed Queen-size beds, which were essential for my travel party. However, the actual rooms did not match the advertised images. When I raised the issue, the hotel only offered paid solutions: IDR 250,000 per room for extra towels and water, or IDR 400,000 per room for a room upgrade without breakfast. Even one of the staff acknowledged that the photos on Trip.com do not accurately represent the actual rooms. What surprised me most was that the Operations Manager stated the hotel does not even have a Guest Complaint Form. After 18 years working in the travel industry, this is the first time I have encountered a hotel without a basic complaint procedure. The misleading room information, poor complaint handling, and lack of standard customer service are unacceptable, especially for a hotel located at an international airport. I hope the management reviews this issue seriously, updates the online information accurately, and provides a proper explanation and fair resolution for affected guests."

"⭐⭐⭐⭐⭐ (5/5) I stayed for 1 night (check-in July 14th, check-out July 15th) for around Rp420,000, including tax. In my opinion, this hotel is perfect for a layover as it provides a free airport shuttle service, which is incredibly helpful. One suggestion for the shuttle service: in the future, besides sending a photo of the pick-up point, it would be better to also explain the exact location (e.g., terminal, gate, or more specific directions). I initially went to the wrong spot because I wasn't very familiar with the airport area. As for the room, the facilities were excellent. The AC was cold, the TV, lights, and other amenities worked perfectly, and the room was clean and comfortable for resting. _The front office service also deserves praise. When I accidentally got locked out of my room, the staff immediately called security to help open the door. The process was quick and friendly. Breakfast was included in the room rate. During my stay, the buffet menu offered white rice, fried rice, noodles, chicken, tofu, toast with a toaster, butter and sprinkles, orange juice, water, tea, and coffee. I think the selection is quite good for a transit hotel. What impressed me the most was their handling of forgotten items. I accidentally left some belongings behind. After contacting customer service, they responded according to procedure and informed me that lost items are kept for up to 6 days. When I asked for assistance to have the items picked up by a courier, the hotel verified by requesting proof of the found item receipt they had previously sent, and then re-confirmed with me before handing over the items. Such SOPs make me feel that guests' belongings are truly well-protected. There were a few times when my calls weren't answered immediately, likely because they were assisting other guests. However, overall, the service I received was excellent, friendly, professional, and made me feel at ease. Thank you to the entire team at Amaris Hotel Bandara. If I have another layover in Jakarta, I won't hesitate to stay here again 🙏😊"

"The room is spacious, and the bed is large and very comfortable. Its location directly on the second floor of the check-in hall makes it a top choice for early morning flights and layovers. Breakfast is also decent and filling, with drinks and fruits available."

"Honestly we didn’t expect much because the price was really cheap. We chose this hotel mainly because it’s close to the airport since our flight arrived late at night. The staff were nice and there was no deposit required which was a plus. The water pressure was actually really good but the bathroom smelled really musty and the towels didn’t absorb water well at all. There was also only one power socket so bring an extension cord if you need to charge multiple devices. There’s an Alfamart right next door, which was convenient. Overall, it’s okay for a short overnight stay, especially if you just need somewhere cheap near the airport."

"“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly."