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Posted on Oct 23, 2018
StigI have actually stayed at this hotel several times before, however this is the first time I experienced what I would describe as TERRIBLE service from one of the hotels employees.
A large Danish man who was manning the reception at the time of our departure was incredibly rude to my friend whom I was staying at the hotel with. She is Chinese, and he addressed her condescendingly using racist slur and almost speaking to her as if she was a criminal trying to cheat the hotel.
A very disappointing experience at an otherwise wonderful hotel. All the other employees we encountered during our stay (all female employees) were very nice and helpful, but nonetheless, with the price charged by this hotel, I find it unacceptable to receive terrible and offensive treatment from any single one employee.
I truly hope the hotel will view this feedback positive and constructive, as it is just one single person in your organization ruining it.
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Price per night from€ 153
Posted on Jun 18, 2025
Guest User
Very retro hotel, the facilities are a little old, but the breakfast here is particularly good! I have stayed in many hotels on business trips abroad. The taste of this breakfast can basically be ranked in my mind. In addition, the service attitude is also very good. There is a handwritten welcome letter in the room when you check in. It feels very hard!
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Price per night from€ 162
Posted on May 23, 2025
Guest User
We especially appreciated the helpfulness of the hosts who responded immediately to all our messages and requests. The location is great and very close to the university (only 4 minutes away).
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Price per night from€ 52
Posted on Jan 15, 2025
Guest User
We had booked 1 room, where it said it was not approved, completely OK, We tried again and it went through and we got an email about it so everything was just fine, we were happy because we had been there before.
We showed up on the day, were a little early for it, but if we paid 100kr, we could get in at 3 pm, but we sat down and drank a cup of coffee and waited so the time would suit, our family came later. They ask if we want the key, since two rooms have been booked, we say no thank you because we don't want their room.
Now our children come and get their key, where they say there is a book another room, we say no and show our first room, had not gone through and they could see that. But... now they had to call and investigate what had happened, my brother-in-law was very helpful and talked and told, but it took approx. 1 1/2 hours
And investigate it, well he got 1 drink ticket as a thank you for the help.
We were going to eat, there were 4 of us. We ordered and it said blue potatoes, where I said we didn't just want chips, no it was a kind of blue potato, but it was chips so we went up to the chef and asked for real potatoes and we got that, everything Ok. Our children ordered a steak and there was some greens that they chose from and asked for extra potatoes instead, they got two very small rösti, they got it twice more, that was so nice. When we had to pay there were extra potatoes on the bill 130 kr. We had never tried that anywhere, but Ok we paid.
What should have been a good weekend just turned into a very bad experience, we have never experienced anything like it 😡
B h Lissi Lind (A very dissatisfied customer)
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Price per night from€ 95
Posted on Jun 24, 2024
Guest User
This hotel allows early check-in. There were construction scaffolding outside the window of the first room. The second room had no wifi signal. It happened that my data card ran out and I could only handle things in the corridor. The third room had wifi signal. The waiters were pretty nice. They helped me take care of the room without any pushback. It's rare that this hotel has a gym. No one goes there in the morning. Although there are not many equipments, they are usable. There is free coffee. There are two-in-one towels, shower gel and shampoo, and you can bring your own toothbrush.
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Price per night from€ 74
Posted on Feb 10, 2024
Anonymous User
Completely in the city center, parking is not convenient (parked in a nearby shopping mall, register the license plate number at the front desk of the hotel, tell the front desk when checking out, the parking fee will be placed in the party fee, so that the car can be out of the parking lot). Public transportation is more suitable for business travelers.
The breakfast was very rich and it was very good.
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Price per night from€ 89
Posted on Dec 7, 2023
Tom
We arrived and were well received and guided to parking near in the parking house for cheap money. I got really good food on MASH and enjoyed a lot of beautiful and versatile breakfast buffet and had all overall a beautiful stay with incredibly fine service from all those who served the reception during the stay. Impressed by afternoon offensives.
The only missing was fitness room and could be nice if you could have borrowed bikes shorter than all days
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Price per night from€ 90
Posted on Jan 22, 2024
Peter
The location is just perfect - easy to everything in walking distance. To experience the city of Århus in a weekend this is definitely outstanding. Although large room with both fine kitchen and good space for table and bed.
The kitchen with all facilities so you can really cook in the room if it was interesting.
In any way recommendable
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Price per night from€ 94