Featured facilities: Fitness Room, Body Care, Massage Room
Great
105 reviews
9.0/10
1 night
From S$ 494
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9.7/10
Amazing
GGuest UserStandout was the unique rooms which are extremely private, spacious and beautifully designed along the lagoon. Personally I didn’t quite understand the ‘Butler’ concept and found some of the comms style a bit frustrating.
The other standout was the ‘Day of the dead’ celebrations. The property was decorated beautifully and very well organised. The opportunity to also participate was great as we felt emerged in the festivities. It would have been nice if the dinner package also included the face painting.
More broadly the property is set within mayakoba so you can explore the grounds including the other hotels and it was fun to explore on the bikes.
The only other thing to be aware off is also this is the more premium / exclusive hotel in mayakoba it’s still geared towards families or at least there where quite a few kids around. Finally don’t have high expectations of the beach it’s tiny and there isn’t much space.
If you want high end luxury visit Maroma.
GGuest UserAbba Suites is sweet! Great downtown location. Right in the middle of it all on 10 & 10...We stayed here a total of 10 nights on our month long family beach vacation.
The rooms were great...very nice and newer...full kitchen minus the oven which you dont really need on a trip to Mexico...seperate bedroom from living area which was nice for mommy and daddy 😄🙌. The absolute best rooftop swimming pool view...were we could watch sunrise & sunset!
The standout stars were Denise & Nevida! They are just great and made this stay extra special for us. Everytime we walked in the building they were so welcoming and helpful with any questions or suggestions we had. Honestly we could easily just talk and hang out with them. Nevida turns out to be very good at rubik cube solving and our 7 year old son took a liking to him right away and even with how busy he was he took the time to teach our son some super helpful tips and encouraged him to keep practicing the rubiks cube. Keep being Awesome you guys! See you again next time we are in Playa 😄👍
AAihotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip.
Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience.
Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more!
Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!
GGuest UserPros: very clean, staff are helpful and polite. The beach is beautiful white sand with turquoise water and palm trees for shade. There are a lot of chairs around the pools and on the beach. The room was comfy, good beds and pillows. Great shower and bathtub. The property is well kept. The are many activities, games and events organized.
CONS: The food is average, generic and limited for vegetarians. The restaurant menues are not a la carte. It’s a fixed menu. The cocktail are way too sweet , except for David, it was impossible to get a good drink. The wine is dry but no choice not even to purchased. If you like an American diet with everything sweet and you want to hand by the pool and bar, you will be happy. If you want to rest on the beach, without having vendors bug you every 5 minutes plus having to breathe cigarette smokes which is allowed all over the beach. If you like decent food and enjoy a good cocktail and wine. This place is not for you.
GGuest UserGreat Stay at Riu Playacar
We enjoyed our stay at this clean, well-organized resort with spacious, quiet rooms (ours had no balcony, but it was fine). The minibar was a nice touch, and the bathroom was spotless.
Highlights:
✔ Food variety – Multiple à-la-carte restaurants (dinner reservations not needed) and buffets with good lunch/breakfast options.
✔beach – Plenty of sunbeds but no umberalla so bring your sunscreen, though pools get crowded les sunbeds.
✔ Access to sister hotels – Party lovers can visit Riu Tequila’s club nearby.
✔ Convenient location – Mini-market across the street, and Playa del Carmen (5th Ave) is just a 150-peso taxi ride away.
✔ Easy airport transfer – ADO bus (250 pesos/person, 45-min ride + 5-min taxi 150 pesos next to ado turism station).
Minor drawbacks:
✖ No elevators – Tough for guests with mobility issues.
✖ Entertainment hiccups – The host sometimes forgot to switch back to English after Spanish announcements.
Perfect for: Travelers who want good value, variety, and proximity to Playa’s nightlife.
LLihuiI stayed here for 3 nights in June. The sea was full of weeds, probably because of the rainy season, so I couldn't go in, but there weren't too many people and I was able to relax by the pool. It's also close to Quinta Avenida, so you can enjoy a stroll around the town in between your hotel life. There are buffets, 3 dinner restaurants, a cafe and a pool bar, and activities such as morning yoga and shows, so I had a lot to enjoy. I booked an ocean view room, but I could barely see the sea, so if you want to see the sea from your room, it might be better to book a seafront room.
GGuest UserThe hotel itself was very good, but
At first, they said it was a deposit and I paid 1000 pesos with my credit card,
and when I asked to cancel the deposit when checking out,
they said there was no record of the payment.
My card statement clearly shows the record.
The front desk was completely ignorant, saying there was no record of the payment.
Then they suddenly changed and treated me very rudely.
After making me wait for about 20 minutes, they said
It was an environmental tax.
From the beginning, there was no mention of an environmental tax, it was a deposit,
but they changed their words.
I lost all trust.
It was completely bad.
GGuest UserWe stayed at the Viva Azteca Hotel for 7 days to celebrate our wedding anniversary. When we entered our room, the small gestures made for our anniversary made us very happy. All the staff members are smiling and doing their best to ensure you have a relaxing holiday. The resort has a perfect beach. However, the sea was very wavy and covered with sea plants. The food and evening shows were very good. There are plenty of places to visit around the hotel. It is also within walking distance to the 5th Avenue in the center. As a result, we had a wonderful holiday. Thank you Viva Azteca, you brought color to our lives.
NNikkilaoshiLocation is great. Checkin was easy. Rooms are spacious with a little kitchenette (stove cooktop & microwave) but there’s no dishes or utensils to cook. Decent coffee/tea setup. Nice robes. Medium sized fridge with freezer section. City view rooms do not have balconies and face street with view of ice cream shop and laundromat. Pool is warm & pool towels available. 1 block from the busy street and 2 blocks from beach. There’s a bar with a pool table, foosball, and darts where happy hour was offered for an hour daily. BREAKFAST WAS NOT WORTH WAKING EARLY FOR. Very limited options and was cold. Also after checking our reservation at the breakfast restaurant they were insisting we pay for it when we paid for it with the reservation. Also felt the breakfast staff were a bit rude when I tried asking for details on the station others were lining up for reminding me of things that were included or not.
QQiqibabahua**It was very exciting and you can go directly to the park. Both adults and children had a lot of fun. The environment is very good, the service is in place, and the facilities are complete. I will come again next time I have the chance.
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