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Posted on Mar 29, 2026
Guest User
Had a wonderful stay! The staff were very accommodating, the rooms were clean and comfortable, and the location was very convenient. Highly recommended for anyone looking for a relaxing and hassle-free stay.”
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Price per night fromTHB 1,466
Posted on Apr 27, 2026
FreixenetExcellent Stay with Outstanding Staff Support
We stayed one night at Del Rio in Iloilo and it turned out to be a memorable experience, thanks mainly to the incredibly caring and professional Front Office staff.
During our stay, I suddenly experienced a massive abdominal pain . The FO team was amazing — they immediately assisted me, provided painkillers, prepared a hot compress, and even called a medic to ensure I received proper treatment. Their genuine concern and quick action really made us feel well taken care of. I can’t thank them enough for going above and beyond.
The breakfast the next morning was incredible, with a wide variety of choices ranging from delicious local Iloilo dishes to continental options. Everything was fresh and tasty — definitely one of the highlights of our stay.
We also loved having direct access to the Esplanade, which made for a perfect morning run with beautiful views. The only downside was that the pool was not operating during our visit.
Overall, despite the short stay, Del Rio left a very positive impression because of its helpful staff and great breakfast. We would definitely consider staying here again on our next visit to Iloilo.
Highly recommended!
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Price per night fromTHB 976
Posted on Feb 14, 2026|2 Double Beds, Non-Smoking
Anastasios-anastasiou
Initiating with the positive aspects:
- The breakfast was exceptional, scoring a perfect 10/10. The restaurant offered an excellent range of food options, maintained a clean environment, and had courteous staff.
- The hotel is situated within a shopping mall, though it is not of significant size. The ground floor houses a large supermarket, and the second floor features a coffee shop and multiple fast food establishments.
While the hotel is located in the city center, there are limited activities available nearby. The condition of the appliances, furniture, and general maintenance throughout the hotel is subpar, with the exception of the restaurant. Rooms are in need of significant improvements, including gum. The hotel's cleaning standards could be enhanced. Additionally, it is necessary to wear gloves after changing bed linens and towels to throw the trashbin. I have not observed any hotel that adheres to strict cleaning protocols.
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Price per night fromTHB 1,437
Posted on Jan 9, 2026|Standard Double Room
June Ben RevicenteIdeal location, however i encountered a problem with the water supply. I’m about to take a shower before i check out before 10am and there’s a water outages for some reason.
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Price per night fromTHB 838
Posted on Dec 2, 2025|Studio
DeodatusFirst time at Citadines Iloilo.
The room itself was spacious and comfortable, and the location is top-tier — right in the heart of downtown Iloilo. The resto-bar on the second floor is great, and the staff there showed the kind of warm Ilonggo hospitality we’re all proud of. I commend the step to help the environment. Their is a refiling jar of water inside the room, DBest!
But since this was my first stay, there were a few things I really noticed:
1. I booked specifically requesting a single bed. I was given a room with two beds instead.
2. I also requested a quiet room, yet I was placed on the same floor as the swimming pool — and that night there was a big party going on until 9 PM.
3. I didn’t expect a fancy view since I booked a lower-priced room, but natural light is a basic comfort. Unfortunately, I couldn’t even open my curtains because people outside, from the pool, could directly see into my room.
4. And the worst part: while I was resting, another guest opened my room with their key card. Absolutely not okay.
I understand the hotel was fully booked, but that shouldn’t be used as an excuse. Front desk staff should still be trained to handle guest requests properly and ensure room safety — especially safety.
Should a guest really have to pray the hotel isn’t full just to avoid these issues?
Despite everything, I’m willing to give them another try. I know they can do better — and I hope the next stay reflects the level of service Citadines is known for.
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Price per night fromTHB 1,726
Posted on Feb 12, 2026|Standard Single Room
anthony roy pycroftSmall room but clean. WiFi is fast until 4pm then is too slow to function. They play music in the corridors which can easily be heard in the rooms !
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Price per night fromTHB 721
Posted on Jan 1, 2026|Standard Room
Erenea CalapeWe had a great stay at this hotel. The room was very clean and well-maintained, which made us feel comfortable right away. The location is very convenient just near the mall, so everything we needed was within easy reach. The amenities were good and added to a relaxing and enjoyable stay. Overall, a nice place to stay and definitely recommended.
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Price per night fromTHB 1,912
Posted on Jan 28, 2026|Standard Room
VinZ.iamDon’t expect much from this Inn.
AC water heater and WiFi are strong.
Stayed for 5N sheets and towels are self serve.
Rooms never serviced.
Bathrooms are minimum standards like a home stay.
Local breakfast comes in a pre-packed styrofoam and 3-1 coffee mix.
Free flow from a water dispenser.
Conveniently located near Festival Walk and a nice little cafe with espresso machine.
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Price per night fromTHB 495
Posted on Jul 29, 2024
Jerick Carlo
The room is great. Location is near SM City Iloilo, walking distance. Near the diversion road, didn’t expect that our room has a refrigerator, microwave, sink and even a dining table. Just like a pad. We stayed at Bangkok room, just so know the free wifi can’t reach the room though.
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Price per night fromTHB 892
Posted on Aug 28, 2023
Emmany
The staff was friendly and helpful since yung isang room is may issue sa AC so I asked her to check and she did pero same padin so she decided so transfer my friend to another room. The location is nice malapit sa mall but about the cleanliness dati okay sya since always kami nag stay dito maybe kulang na sila sa staff that's why other area's is hindi okay but it's a good stay.
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Price per night fromTHB 412