SScarlettYYI've stayed in two different types of king-size rooms at this hotel over the past few days.
Facilities: I chose the Licheng Ruixuan room because it's newly opened this year and the facilities are quite new. The Xiaodu smart control system is indeed very convenient. However, the toilet in the bathroom isn't a smart toilet, and it was quite cold sitting there in this weather. There was no towel rack at the sink, but there was a friendly reminder: ”In the spirit of environmental protection, we suggest reducing the washing of linens and reusing them multiple times” (something like that). However, I had nowhere to hang the towels I used to dry, and I felt a little uncomfortable leaving them on the counter to use for washing my face again.
Hygiene: 1. On my first night, when I was about to use the bathroom, I found obvious yellow urine stains on the toilet seat, as well as water stains that hadn't been wiped clean with a dry cloth, and some black impurities that hadn't been flushed away. I don't know what they were. (I contacted the front desk immediately, and the staff brought a cleaning lady to quickly clean the toilet and apologized); 2. Initially, the shower drained very slowly. I thought it was a problem with the drain design and didn't pay much attention. I always put my hair on the wall shelf when I wash it, afraid of clogging the drain. Later, I discovered the water was getting deeper and deeper, eventually flooding the room. Since I was showering and couldn't contact housekeeping, I had to manually pry open the drain without gloves and found a clump of long and short hair. After that, the water drained smoothly, and I even wiped the floor dry myself. Even after taking a picture, you can still see the water stains. At this point, I was very dissatisfied with the hotel's cleanliness, and it had caused me considerable inconvenience. I reported this to the front desk upon check-out, hoping the housekeeping staff could improve their cleaning details to avoid inconveniencing guests. Therefore, I'm being honest and not giving the cleanliness score a high one.
Environment: The hotel is on the 22nd/23rd floor of the building. The carpet looked new, but there was a lingering smell of renovation when I first entered the room, requiring ventilation. The high floor offered a wide view.
Service: When booking the room for the first night, I noted that I had children and needed children's slippers and a footstool, which the hotel thoughtfully provided. This was excellent service. I also needed more hangers, which the front desk quickly provided. The breakfast was also very thoughtful. These are all pluses. The welcome fruit for my second stay was rotten... Actually, it wouldn't have been a problem to give less. Also, the dust in the dryer's mesh bag was very thick. After cleaning it out, I couldn't find a trash can in the entire laundry room, so I had no choice but to put it on the counter and write a note next to it.
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