Name: Empark Seabed Hot Spring Hotel
Address: Cixi, China
Rating: 9.3

China

Beijing

Chongqing

Cixi

Hefei

Fuzhou

Jinghong

Overall, I was satisfied. The breakfast was plentiful and the service was good. The room had good soundproofing, was clean and quiet, and the air conditioning worked well with fresh air. The hotel facilities are relatively new. The towels were a bit basic and didn't quite meet the standard of a five-star hotel. The front desk and luggage storage department were very conscientious and responsible, thumbs up! I was a bit confused because before booking, I saw pictures of the room with a small teahouse-like area with a separate long table, tea set, and chairs. However, when I checked in, I found that area was blocked off by a screen, which made the room feel particularly small, especially the family room. I wonder why? Also, the front desk charged a 1000 RMB deposit directly upon check-in, which made me feel a bit untrusted. Additionally, the sliding door for the bathtub and shower only covered half the area, which felt quite inconvenient in such a small room. I personally think the screen should have been used more appropriately.

The hotel's location and service were decent. However, I have to complain about the complimentary bottled water in the room. It was terrible quality; the bottle was so flimsy, you could tell right away it was cheap. The worst part was that the cap was incredibly difficult to open. My 17-year-old son struggled with it for ages, and I even had to get out my Swiss Army knife to try and cut around the lid, but still couldn't open it! I'm genuinely speechless that a hotel would provide such poor-quality bottled water to its guests. I rarely leave negative feedback – usually, it's compliments – but this really infuriated me. I hope the hotel sees this message and realizes that it's not worth saving a few pennies on such bad bottled water. Please provide slightly better quality water...

This hotel is quite spacious and has a tranquil atmosphere. The guest rooms are generously sized and well-lit. The front desk staff were very enthusiastic and helpful; they immediately resolved an issue with the TV remote control in my room. When I scraped my ankle hiking, the front desk kindly provided a band-aid. The breakfast buffet was quite rich, with plenty of pastries, fruits, and coffee available. The freshly made hand-pulled noodles were particularly delicious. During the May Day holiday, the hotel organized a variety of activities for children, including lacquer fan painting and baking, which the kids clearly loved. The pool and hot spring bath on the basement level were at a comfortable temperature, perfect for relieving the day's fatigue. If I have the opportunity, I would definitely stay here again.

Before checking in, I received a call from Manager SiSi (assume 楒楒 is a name) in the lobby. We chatted for a few minutes, and she understood all my needs. When I arrived, the room was already set up exactly as we discussed. During my stay, she checked in twice: once to ask if there were enough hangers in the closet, and another time to ask if the bathroom anti-slip mat needed replacing. These were very specific points, not a vague “How was your stay?”. She focused directly on practical usage details. This way of doing things is very genuine and thoughtful.

It has been a pleasant stay. Thank you!
Hotel is within short 5-10 minutes walking distance to nearby eating places while a DIDI to nearby popular sites also typically dont take more than 15 minutes. This is a great place for business travellers who want to steal some time off for brief sight seeing. The lunch buffet was a little underwhelming considering the reputation of Chongqing being a food haven. Also, if the room's air condition can be improved as it gets slightly warm at times, it will be an even better stay. 
That being said, the service, cleanliness  and attention to details have been outstanding. Overall, I am very happy with the stay!

Very good stay at Empark Cixi. Room is very confortable and big! Affordable prices! All staffs were kindly, Ana and Alisa helped us a lot at any moment! 
The breakfast is good with a great variety of flavor. I just missed some cheese or ham.
Personally, the AC was set too hot, always 23°C. Anyway the windows are able to be opened.
Inside the hotel, on 2nd floor, there is also a Japanese restaurant very tasty.

Environment: Surrounded by greenery, fresh air
Facilities: The villa is fully equipped, including hot springs, mahjong TV, etc.
Sanitation: Each room has its own sanitary facilities, clean and tidy
Service: I felt the hospitality as soon as I arrived at the hotel. A large plate of fruit was sent. The electric car was available on call. The two drivers I met were a tall young man and a middle-aged master. They were very thoughtful. 👍The sister who manages the hot springs cleaned the pool carefully. The hot spring water is level one, but I was told that the water temperature can only be maintained for 2 hours. In fact, the water temperature is a bit high and the children can't stand it
Breakfast: Rich, the rice cakes are delicious and unique

Empark

Columbus

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