Name: Jumeirah Carlton Tower London
Address: London, United Kingdom
Rating: 9.2

United Arab Emirates

Dubai

China

Guangzhou

United Kingdom

London

Saudi Arabia

Makkah

Nanjing

Oman

Bandar Jissah

Due to my own reasons, I arrived at the hotel in the early morning, prepared to check in in the afternoon or pay extra for early check-in. However, the front desk was excellent; they helped me with my luggage, gave me 3 complimentary breakfasts, and very kindly let us eat first, then quickly prepared my room! The room was ready and I could check in by around 9 AM.

All the hotel rooms are sea-facing, directly overlooking the Burj Al Arab, offering unparalleled views! There are several Jumeirah Group hotels nearby, and each has beautiful pools and beaches. Hotel guests can share these facilities, which is very convenient.

Our room package included two meals. I initially thought it would just be the hotel buffet, but the front desk provided a list of restaurants from which we could choose our preferred one. We picked Rockfish, and the food was Michelin-level, which we were very satisfied with.

The hotel's service quality has significantly declined. It seems unable to compete with the newly opened luxury hotels.

What I definitely disliked:
- Breakfast until 11:00 AM. This is a beach hotel, and it's inconvenient for guests to rush to breakfast and try to finish eating by 11:00 AM (by the way, they start clearing the food at 11). For instance, at one St. Regis hotel, breakfast is served until 1:00 PM, which is extremely convenient.
- Unauthorized people somehow get onto the beach and comfortably set up their belongings on the sand in front of the sunbeds (some even brazenly use the sunbeds themselves). The security didn't seem to react much on the occasions I observed.
- If your room faces the bay and 'Venice,' be prepared for music every day until 2 AM. This is because there are nearby restaurants, particularly a Greek restaurant directly opposite the building, and a couple of bars to the side of the rooms. Loud music plays from all these establishments, and you can hear it even with the windows closed.
- In my opinion, the food at the hotel's restaurants is mediocre and expensive (2 samsas, 2 manty, a tomato salad, and 2 beers cost 400+ dirhams).

However, I must admit, the hotel is still good, and the grounds are excellent.

As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.

From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.

The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.

If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place. 
I’ll absolutely be returning again.

This is a beautiful hotel with amazing food and an incredible view of the Burj Al Arab. The staff are also very warm and attentive.

Very good. As a family trip, it is very cost-effective to book a room during the period when the exhibition is not held. I did not expect to be able to stay in such a house in this place during the Chinese New Year. The breakfast in the hotel is very good and the service is also excellent. Anoma's smile is so charming. Healing and making people feel at home. The hotel has all the cooking pots and utensils, and there is a small supermarket below. It is very convenient if you want to cook some food occasionally. It seems that many Chinese people don’t know this place to stay. I haven’t met other Chinese people. I highly recommend it. .

The room has a balcony and the service is very good. There are not many varieties of breakfast, more suitable for Europe and America. There are almost no Chinese people in the whole hotel, only foreigners. It is very close to the castle market, and you can eat and go shopping on foot.

The hotel is quite opulent and features an Arabian style, perfectly satisfying my desire to experience local accommodation. The service was excellent; they sent a WhatsApp message 2-3 days in advance to greet us and genuinely noted down our needs. We arrived early, and they truly allowed us to check in ahead of time, which was a pleasant surprise. The hotel's breakfast buffet offered a wide variety of choices, including plenty of local specialties. The hotel boasts extensive facilities, and there's even a bazaar right on-site to explore. Although the price was a bit high, the experience was truly great!

The view from the window is limited because of looks if the building. Foods are expensive in the hotel. It's hard to find a free sunbed with umbrella near the pool though there are plenty of them by the beach. Everything else was perfect

Nice view. Good location. Not as jam as other cbd area. Hotel is nice, clean and fairly new. Stay for 2 nights. First mrng we stayed there. The house keeping woke us up at 8am to ask for house keeping. We forgot to turn on do not disturb. My biggest mistake. But we stay in so many diff hotels before. No house keeping ever knock the door that earlier. Given that we checked in aft 11pm the night before. Also no refill for toilet amenities at all. They throw away my shower hat and not refill anything inside bathroom that I hv been used. It just too late to order them fr house keeping since I already took off all clothes and start shower.  I drank up the coffee supply and no refill for capsule for the second day. Not satisfied with the price I paid for this hotel. It should be better experience than this. House keeping ppl need to be trained up to make the basic standards

It is a good hotel, however the service quality depends on who your are talking to. 
There’s a very nice guy in the reception team willing provide very good help on everything with very high efficiency. 
But the reservation and sales team are really sucks, they reply email slow and are reluctant to do anything flexible but not harm any party’s interests, and very arrogant. When you propose any flexible thing with them, they always tell you we are full and has only 100 room, we have premium location, all the words inherently indicate that you either follow our words or you are not welcome. They even give you a rate with extra cost for breakfast to high grade membership of the hotel who are qualified for free breakfasts, it is really unbelievable.
It is really rare to see such kind of sales team in a 5 star hotel even though our team almost stay here throughout the year and telling them we are going to stay on. 
Good facilities and location, but the team really need to be reconsidered and some of them are great, but some are really bad.

The location is convenient, right at the foot of Canton Tower.

My room and the one opposite were door-to-door, and the hallway was incredibly narrow. This layout was quite a surprise, haha.

The room felt small due to its long, narrow shape, and the shower facilities weren't great. I'd suggest adding a light-blocking strip to the window, otherwise, the curtains can't fully block the sun, which affects sleep in the morning.

Breakfast was semi-buffet, and the food variety was a bit limited. I was surprised that the semi-buffet menu didn't include rice noodle rolls (腸粉) or shrimp dumplings (蝦餃).

The service was good; the staff were attentive and responsive. Perhaps due to hardware limitations, there was no robot service.

Overall, for this price point, there's definitely room for improvement. It's still a recommended place for a visit, but I'd suggest skipping the hotel breakfast and eating out instead for a better experience.

Staying at the Jumeirah Living Guangzhou during Chinese New Year was an absolute perfect experience! The apartment's location is superb, making it very convenient to get around. The festive decorations, from the lobby to the rooms, were warm and elegant, creating a delightful atmosphere the moment you step in. The room itself was spacious and bright, with a fully equipped kitchen, bathroom, and laundry facilities. It was impeccably clean and incredibly comfortable; the bedding was soft, ensuring an excellent night's sleep. The front desk and room service were both enthusiastic and efficient, responding promptly to requests with thoughtful attention to detail. I especially want to commend Grace, who assisted with my check-in and check-out, and Jack, who helped me with my luggage upon departure – both were incredibly attentive and detailed-oriented. The cleaning service and the complimentary 'goodnight' sweet soup were also very heartwarming touches. It was evident that there was a high volume of guests during Chinese New Year, yet the hotel maintained its high-quality service, blending hotel luxury with the comfort and warmth of home. It's perfectly suited for families and long-term stays. I'll definitely choose to stay here again on my next visit to Guangzhou. Highly recommended!

The location is very convenient, I always walk to the store and walk to Harold. The hotel room is a typical not-so-large room in London, but the magnificent room I live in is almost the same.

Very satisfied hotel, the service was very good, and the last day was delayed. Also close to horrods. Shopping is very convenient. The most satisfying hotel in London.

Jumeirah

Columbus

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