Name: The Lowndes London – A Jumeirah Partner Hotel
Address: London, United Kingdom
Rating: 8

United Arab Emirates

Dubai

China

Guangzhou

United Kingdom

London

Saudi Arabia

Makkah

Indonesia

Bali

Nanjing

I recently stayed at this incredible hotel, and it’s hands-down the best I’ve ever experienced. The service was exceptional, the cleanliness impeccable, and the location simply perfect. Having traveled to many countries and stayed in numerous 5-star hotels, I can confidently say the staff’s professionalism and warmth here truly stand out. The breakfast was outstanding, with top-notch quality and variety. I was also touched by the thoughtful surprise of a gold leaf cake for my upcoming birthday—an unforgettable gesture! Words can’t fully capture how amazing this stay was, but I’m already looking forward to returning. Highly recommend!

This truly lives up to its 7-star reputation. The 170-square-meter suite was spacious, bright, and luxuriously decorated – absolutely fantastic. The breakfast was rich and delicious, and the staff were warm and attentive. The hotel's underwater restaurant and the Michelin-starred sky restaurant both offered superb ambiance, service, food, and views from the window. Just remember to dress formally when dining there! The hotel's appearance changes completely between day and night, both equally stunning. Located on a private island, security is excellent; non-guests are not allowed in unless they have a dining reservation or are part of a tour visiting the Presidential Suite. Even then, they are restricted to the lobby and hotel exterior after their visit and cannot go upstairs. There's a free buggy service connecting to Souk Madinat Jumeirah, its four hotels, and three other Jumeirah properties nearby.

As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.

From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.

The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.

If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place. 
I’ll absolutely be returning again.

Reception desk: very formal and stressed ladies and gentlemen, but ok, for check-in/out not bad at all. The rest: very kind and helpful, especially the big guy at the entry (valet parking), room service and the whole pool stuff (pool bar and life guards) - great experience, thanks for that. :) not to forget the breakfast and dinner stuff, also very kind, but I assume to much people at once, especially in the morning...they are so doing their best.

Cleanless: perfect (Ok, one dripping AC on 9th floor nearby elevator - it was really wet these days)

Food: great food and a lot of choice's.

Rooms: nice family room, with two separate children beds (big and comfortable matraces).

Location: nearby the beach, directly in front of Burj Al Arab - perfect.

The room felt quite small for a family of four (2 adults and 2 kids), which made our stay a bit cramped. Navigating the long hallways was tiring, especially with young children. The breakfast was average—considering the price, I expected a better variety of options.

The swimming pools were decent, and we appreciated having access to them. However, the lack of readily available buggies and the long waiting times for the abra (boat service) made getting around frustrating.

On a positive note, the in-room treats were a nice touch—fresh fruits, dates, and plenty of bottled water were much appreciated. Still, overall, nothing stood out as exceptional, and the experience didn’t quite meet my expectations.

After staying last year, I recommended booking a 2nd-floor beachfront villa in the first row. The view was expansive, and it was convenient to get to the beach. This year, I went again, and by chance (due to a full house, the hotel upgraded us to a suite, but we could only check in at night, and for our subsequent plans, we couldn't enjoy late check-out from the suite), I unexpectedly discovered that villas in the back rows also offer good value for money; you don't always need the top-tier option.

However, for the back-row rooms, I still recommend the 2nd floor for the expansive view. On the 1st floor, with buggies passing by, privacy is always a bit compromised. Also, you can check a map or notes to see which villa/room you're getting. Rooms facing the inner canal are quite good, while those facing the lawn have a slightly less appealing view.

A 60-square-meter room is very spacious for two people. I believe all 2nd-floor rooms come with a balcony. The bathroom is quite large, almost half the size of the room. The price for the most basic room without breakfast is only one-third of the sea-view suite. Plus, Wild Wadi Waterpark tickets are included (if you go early, you can get free large towels, but they run out later. No need to rent a locker if you don't have valuables). Breakfast is 250 RMB per person, half price for children. You can book with breakfast or add it on-site if you decide to go.

Dining at the hotel is quite expensive. A bowl of plain rice is 80 RMB, and spring rolls at 150 RMB are just ridiculous. The hotel claims to have 20 restaurants, but honestly, there isn't much to eat. A taxi ride to the nearby Mall of the Emirates costs 100 RMB round trip, and there's a food court downstairs with burgers, pizza, and Chinese food. But this doesn't compensate for the expensive/limited hotel dining options. The breakfast in the main building is good; the egg chef is very skilled, making sunny-side-up eggs tender but not undercooked. Fruits and bread are plentiful, though Chinese-style options are limited to some steamed dim sum.

The cleanliness and housekeeping of the room are impeccable. During this stay, the butler service improved; there were no more unanswered calls, and they were generally very enthusiastic. The buggies and abra boats usually arrived quickly. The only frustrating part was the local staff's math during checkout. We had one night upgraded to a suite, then for the next three nights, all upgrades and breakfast were canceled, and we paid separately for breakfast for 4 days (2 people for 2 days, 3 people for 2 days). The entire checkout process, the butler (the only one I had to complain about this time, a Caucasian person who seemed unenthusiastic), upon seeing I had an issue with the bill, actually said she couldn't handle it and told me to go to the front desk to check out. The front desk recalculated several times and finally found that one day's meal charges were incorrect, and one transaction was misallocated... it took 4 recalculations in total. Of course, the front desk ladies were very patient, and the gentleman at the front desk during check-in was also very patient. We arrived quite late, and he still explained the upgrade costs. After the first night's upgrade, he even arranged a late check-out for the room change the next day. Although he mistakenly upgraded us to a 1st-floor sea-facing suite instead of the room type I wanted, his attitude was very good, which prevented me from getting angry.

I chose this hotel because of the new facilities and the modern interior.   But that's not all.  If I have a problem, the staff will respond immediately.    This is my experience.  The room cleaning staff, Joselin, was worried because I wouldn't leave the room. So she talked to me very kindly and cleaned my heart too. She is my first frend in this country.    I would like to live here for a while if possible.      新築で、モダンな内装と、めずらしいガスコンロに惹かれて契約しましたが、  部屋内でのトラブルがあった時、夜でもすぐに対応してくれました。  フロントのスタッフもわたしの拙い英語にも耳を傾けてくれました。    部屋のクリーンスタッフもテキパキと動いてくれて、とても親切にしてくれます。  コロナの影響で外出が憚られ、あまり外に出ないわたしを心配して、  友達の様に心配してくれるスタッフのジョスリンには感謝しています。

This is the second time I stayed at the hotel since it opened. The hotel wanted us to leave the room immediately while we were still ordering food in the room. It was so rude. The hotel management didn't care about it at all and asked us to check out at 2 pm. We had told the hotel in advance to check out at 2 pm, but someone still knocked on the door and urged us to leave (three times). The hotel staff was at the door of the customer's room. This unprofessional behavior was too bad. The service was totally inconsistent with the price of 13,000 RMB per night. Chinese people should be cautious when staying here.

The most perfect hotel in Dubai. The location is very good. The beach is beautiful. The hotel is very big and beautiful. The beach has a beautiful view of the Burj Al Arab. The service is also very good. There are many luxury cars in the hotel. I will stay here again in the future. It is so comfortable.

Very good. As a family trip, it is very cost-effective to book a room during the period when the exhibition is not held. I did not expect to be able to stay in such a house in this place during the Chinese New Year. The breakfast in the hotel is very good and the service is also excellent. Anoma's smile is so charming. Healing and making people feel at home. The hotel has all the cooking pots and utensils, and there is a small supermarket below. It is very convenient if you want to cook some food occasionally. It seems that many Chinese people don’t know this place to stay. I haven’t met other Chinese people. I highly recommend it. .

Everything was great except for the restaurant service. The breakfast was really bad, didn't taste good at all. Our room rate included breakfast for two, and since we had to catch an early train, our 4-year-old was still asleep. We asked them to pack three pieces of bread, one egg, and two cups of watermelon juice to go. When the adults went to eat in the restaurant, the waiter asked, ”Didn't you already get your takeaway breakfast?” It felt like they were trying to charge us extra for a few pieces of bread even though we had two breakfasts included. I'd stay at this hotel again, but definitely without breakfast.

The walking direction to the hotel was not good.  It guided us go up and down the sky bridge.  It was difficult with all the luggages.

The location of the hotel is very convenient, convenient transportation, beautiful environment, complete facilities, thoughtful service, exquisite and comfortable rooms, suitable for business and sightseeing customers. A little expensive, this is London!

The location is very convenient, I always walk to the store and walk to Harold. The hotel room is a typical not-so-large room in London, but the magnificent room I live in is almost the same.

Jumeirah

Columbus

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