4-Star Hotels in Massachusetts, United States

Fantastic! From the exceptional customer service at a 2:40AM check in, to the immaculate room and excellent location CitizenM was more than I could have asked for. More than anything, I needed a relaxing, stress free weekend and this hotel delivered in spades. My son said it was very Millennial, but I don’t know what he meant. My room was efficiently designed with all the comforts of home. I truly enjoyed my stay.

I spent Christmas and New Year's at this hotel. I spent some time and effort finding a suitable hotel beforehand, but it was definitely worth it. It was not only clean and tidy, but also incredibly cost-effective. First, let's talk about the location. For tourism, Boston's area isn't very large, so the most important thing when choosing a hotel is considering both price and transportation convenience. There's a tram stop right in front of the hotel (the photo was taken from across the street; the dark-roofed building behind the tram stop is the hotel). To the left of the hotel is the Kenmore subway station, which connects the Green, B, C, and D lines (you can see it marked ”Green line - all lines” in the photo). It's very convenient to get to attractions, the airport, and Chinatown. Even Newbury Street is only about 1 kilometer away. There aren't any large supermarkets nearby, but there's a 7-Eleven next door with fruit, bread, sandwiches, instant noodles, etc., which is sufficient for basic needs. While there aren't many restaurants nearby, if you're craving lobster rolls, there's supposedly the popular Row34 right next to the hotel (unfortunately, it was closed for the holidays). Across the street is a Japanese restaurant called Nagomi Izakaya; I once got $18 worth of salmon fried rice to take back to the hotel – it was piping hot and delicious. Now, let's talk about the essentials for Chinese travelers. Want hot water? There's an electric kettle in the room. Need free drinking water? Two bottles of water are provided upon check-in (the bottles are lightweight stainless steel and even marked as the official hotel of the Boston Red Sox). The hotel lobby offers free drinking water, coffee, sparkling water, and tea, including tea bags and paper cups, from 7:00 AM to 10:00 AM, which you can take back to your room. Want to reheat food from the refrigerator? You can request a microwave in your room upon check-in, and even toothbrushes can be provided (toothpaste and slippers are not available). Crucially, all of these are free! Also, the room is huge; we had two suitcases fully extended without any problem moving around. The bathroom was spacious and equipped with hand soap, shampoo, conditioner, and shower gel. Hot water was plentiful, and the drainage was excellent. The room photos on Ctrip were exactly what you'd expect. There was one minor flaw in the facilities: the shower was overhead, and the glass door lacked a sealing strip. A little water from the showerhead would spill slightly through the gaps, but not excessively. We solved this by covering the showerhead with a lightweight, compressed disposable face towel we brought, allowing the water to pool. Now, let's talk about the key hotel service. Before our trip, we emailed Stephanie to confirm various details, and she responded very quickly, thoughtfully noting all our check-in requirements. On check-in day, we were greeted at the front desk by a tall, handsome young man named Kelvin, who was very friendly. He gave us Christmas chocolates and cookies and even reminded us that we could refill our water in the lobby the next morning. The day before we left, Boston was swept by strong winds. The weather forecast predicted -6°C, but it felt like -16°C 🥶. Boston winter combined with strong winds made walking on the streets truly chilly. Since our return flight was in the evening, and hotel check-out was at noon, and it was too cold to go outside, we tried to apply for a free late check-out at the front desk. After hearing our flight time, the lovely, chubby male receptionist immediately extended our check-out to 2 PM, explaining that it would have been charged if we had stayed until 3 PM. Encountering such a hotel and service while traveling was incredibly pleasant, and I highly recommend it! Finally, let me share my impressions of the city. From a tourist's perspective, aside from the extremely cold winter weather, Boston is truly a wonderful city. Its beauty stems not only from its renowned universities and academic atmosphere, but also from the cleanliness and orderliness you feel even when you walk along the city's first subway line, which dates back to 1897. When you enter the century-old Museum of Fine Arts and see large Chinese characters and maps in various languages, including Chinese, on the visitor center wall, you can feel the city's pride and warmth. When you can stroll through the century-old streets and buildings while sipping bubble tea, you can experience the wonderful fusion of history and modernity. In Boston's winter, it gets dark before 5 pm, and after you've had your fill of sightseeing, shopping, and dining, you can feel the friendliness and sense of security the city offers to travelers on your way home or in the car.

Great hotel in Sea Port area of Boston. 12 minutes walk to Downtown. There are many nice restaurants and bars around the area. The hotel is modern, rooms are spacious. Would stay here again!

Although the location is a bit out of the way when visiting Boston, I would still consider staying there again. The bedding was exceptionally comfortable, with a light-weighted and thin comforter that kept me warm throughout the night, making for a very quiet and restful sleep. The property was very clean, and the shower water ran hot immediately without any waiting. The afternoon and night shift employee on Sunday was extremely helpful. She patiently answered my questions and assisted me with printing my boarding pass—truly 5-star service. In contrast, the Monday morning and afternoon front desk employee had a noticeably different attitude. When I stopped at the front desk, she did not make eye contact and made me feel unwelcome. Later that day, I got lost near Alewife Station while trying to walk back to the hotel, so I called the front desk for assistance. She repeatedly told me to take the bridge, which appeared to be a highway bridge intended for cars rather than pedestrians. She insisted on this direction and then hung up. In reality, I should have turned left toward the park well before reaching the bridge. I would rate the Sunday night staff member 5+ stars and the Monday morning employee 2 stars. Overall, averaging the experience, I would give the service a 4-star rating.

Could do with some updating, particularly the reception and lounge. Housekeeping was hit and miss. We asked for some glasses in reception and had to wait 45 minutes for someone to bring them. The coffee pods in the room weren't topped up every day and one morning, a half used bottle of hand-wash appeared (not ours nor the hotel brand). The doors had big gaps around them letting in a lot of light and noise, especially the bathroom door which had a huge gap at the bottom so not very private.

Stayed for 13 days, the suite was very large for two people to live very comfortable, sometimes staying for a day did not feel stuffy, the room decoration is relatively new, very beautiful, good lighting, the front desk is very warm

Is an old hotel with full of character. Lift is a mixed of modern and old. It is well situated, across the road is a huge supermarket. Amtrak train station is just 5 mins walk away. Room is a little small and the Aircon cannot be controlled. Shower water pressure is good. Best thing I like is a big kitchen with microwave and coffee machine. Even a 5 star hotel do not have this. Checked in and out is super easy. Overall I like this hotel.

The room is clean and hygienic, and the transportation is convenient, but it is a bit far from the red and orange line subways, and it takes more than ten minutes to walk. The disadvantage is that it is too close to the road, the noise is too loud, and the sleep is affected. The hotel's environmental protection concept is very clear. Cleaning is done once every two days. There are no slippers, toothbrushes and bottled water in the standard package, which need to be asked from the front desk.

Location was perfect, quincy food market next door. Plenty of good restaurants around. Walking distance to little Italy and state house to follow freedom trail. In terms of the Hotel, gym is small, only few machines in so you need to time it well to use it if you don't want go share it with others. Room was big, dated. Our room smelt, we could not establish why. Also we could not open our balcony door to get fresh air. We spoke to the reception and they offered to sent someone but nobody showed up. We pulled up with the smell by using AC. However without fresh air we struggled to sleep as was either got to hot or to cold. Bed was big and comfortable. Room was cleaned every day, bed was done, fresh towels and toiletries change every day. Fridge in our room was broken so we could not use it to store cold water. Staff overall was very nice. They have suitcase storage which made things easy. We had our flight in the evening and full day go still enjoy Boston. Check out is at 12 which leaves you with plenty of time in the morning if you wish go have slow morning.

Amazing front desk guy when we checked in late on 12/8.  Got all the help I needed.  Location perfect for catching early morning flights.  Can walk over to Terminal A.