Featured facilities: Swimming Pool, Spa, Meeting Room
Very Good
131 reviews
8.7/10
1 night
From PHP 6,000
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8.5/10
Very Good
SShauna McFaulFor our stay, we booked a studio apartment at The Sweet. The room was lovely and kitchenette was well-equipped. We were able to cook meals there over the days of Christmas when most restaurants and shops were closed. The location is a little outside of the center- nice and quiet but easy to access public transit.
My biggest issue with this hotel was that communication was very… odd. As the booking notes, I called the hotel in advance to schedule my check-in. When my call was answered, I told them who I was and that I was calling to schedule my check in (for a time when the booking said check in is available). I was told no one would be at reception at that time (3pm on Dec 23) and they would text me instructions for how to check myself in. Then she confirmed my phone number and asked for my email address, but when I started to give it, she said, “oh, that’s ok. We can’t use email anyway”. Odd. Before getting off the phone, I had her confirm that I would receive a text the next day with instructions to check in.
Our train arrived around 2pm in Oslo and we still hadn’t received a text, so we waited at the train station thinking perhaps they would send the text right at 3pm since that was the time I had requested. At 3, I still hadn’t received anything, so we called the hotel again. A different employee answered from the one I had spoken to the day before. I gave my name and explained that I was calling because I had scheduled check in the day before but hadn’t received the information to check in. The employee asked where I was and told me that there were people staffing reception to help us check in, which I thought was odd because the previous employee told me no one would be there. When we got to the hotel, we rang the bell and got into the building, but reception is apparently in the basement- there is only a very tiny sign that says this- so we missed it and I called them again. A man came up with our keys and got us set to go.
We got into our room and it was lovely! About 5 hours later, I got a call from Trip saying that the hotel is trying to contact me because they are wondering why I hadn’t checked in and they don’t have a way to get in touch with me. I was sitting in the hotel room when I got this call. I told the Trip representative that I was checked in and it was fine for her to give my phone and email to the hotel.
I know the communication elements have taken up a huge portion of my review and I know they are not the end of the world, but I want to share them because I believe it would be quite simple to avoid situations like this in the future and make the guest experience that much more pleasant at The Sweet.
We greatly enjoyed our stay at the hotel overall and thoroughly enjoyed exploring Oslo!
GGuest UserLocation is convenient, about 10 mins walk from Oslo S. although it is in the direction nearer to the office buildings and away from the attractions.
Breakfast spread is amazing and tastes good. Room and bathroom are spacious, bed is soft and comfortable.
The only drawback is the amenities. There is no toothbrush provided, and I find the shampoo, conditioner, and hand wash a little too mild / diluted, would have preferred it to be thicker and foamier. Body soap is ok.
BBianca HengNo regrets choosing this hotel for stockholm. The view right outside the hotel is breathtaking! We were greeted by this spectacular scenery every morning. Wished we could stay more days here. My family room was huge and comfortable. Breakfast was good. All in all, my family had a good time here. One thing to take note, it would be so more easier if you drive as the hotel is located uphill. Though the metro is just nearby, it is going to be difficult i.with a luggage.
GGuest UserNot a good experience at Numa Hallen. NOT RECOMMENDED. Rooms are big, clean and quiet. However, the “hotel” is not supported by any staff.
The digital check in failed initially. We did not receive the check in email as advised. Maybe if you book directly with Numa, not a third party like Trip, this might work. Don’t know. We rang the web site and Trip advertised phone number to get a check in email. It is disconnected. This defect is recorded in previous reviews, Does anyone read these complaints?
Read the previous reviews and noted the WhatsAPP number to be found at door front. Was ready for this we thought. The WhatsAPP number only has a virtual attendant. So no verbal communication available only short text messages readable. Jumped through many hoops and eventually received our check in details on the kerb outside the hotel. Thought we would be sleeping on the street for a while.
Once inside we noted the big sign in kitchen about leaving a window open when cooking. Next morning all fire alarms in the hotel section went off. A closed window somewhere perhaps. Alarm couldn’t be shut off so we evacuated with our bags like many others. Guess it must happen often due to the prominence of the sign.
The experience wasn’t good and is a great example of technology making life more difficult. The quest to remove people from hospitality jobs diminishes the hospitality aspect. It also leaves no backup except for meaningless, valueless, unaccountable apologies.
The communications failures and fire alarm intrusion are significant infrastructure short comings.
Wouldn’t stay there again.
GGuest UserThe front desk staff were incredibly friendly and engaging. Breakfast was also very good, quite generous for European standards. You might want to try the liquid fish oil, but be warned, it's a bit fishy – I decided not to buy it after tasting. The hotel is super close to the train station, just a short walk away. I also appreciated the secure elevator system; you need to swipe your card on the ground floor before you can select your floor. They even upgraded my room to one with a sea view! I'm extremely satisfied.
33X9CThe hotel's location is unbeatable! It's just a 4-minute walk from the train station, and light rail, metro, and bus stops are all right nearby. Oslo City shopping center is directly across the street, making shopping and dining incredibly convenient. The staff were very polite. While the room wasn't large, it was highly functional and very comfortable to stay in. There was a wide variety of breakfast options, but the taste was just average.
GGuest UserFirst of all, my baby and I brought 3 pieces of luggage, and the receptionist didn't seem to want to help at all. When I checked out, I met a very good receptionist, who was very nice and enthusiastic. The hotel is in a good location and has a high cost-effectiveness. This price is much more comfortable than living in Japan.
GGuest UserThe hotel facilities are pretty good, quite spacious for Norway. The location isn't particularly convenient though; there are many hotels closer to the train station that are also cheaper. Having two meals included definitely saves money, but unfortunately, dinner was really bad and breakfast wasn't very varied either.
DdidadeeThe room was clean and tidy. Although the sheets weren't made perfectly, it didn't affect usability. The room had a kettle, a TV with CCTV-4, and provided shower gel and lotion. However, you had to bring your own disposable toothbrush and comb.