I want to congratulate the Chale Island Resort and its team for their impeccable service. Everything was superb. I enjoyed it so much, every day for the past 6 days!
Pick up of luggage in a other hotel days before my stay, no problem! Perfect service. Pick up and drop off at the airport, perfectly on time!
Service always with a big smile, and always at your service. The room was very clean every day during my stay. Lot's of food or restaurant choice. I enjoyed the wide variety at breakfast. Really an excellent place to rest after an intense safari trip ;-)
And what about the views, sunrises, sunsets, you name it, breathtaking...
Went diving, so many thanks to my buddy Evans for a great morning of diving around the island...
This was the perfect stay to end my adventure in Kenya, a big ASANTE Chale...
Yes, there is air conditioning. Breakfast is OK, there are many baobab trees inside.
A little left is the congo river, you can take a boat, it should be beautiful if it is sunny
Excellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
I liked the green area and a small but comfortable pool, creating a sense of oasis. spacious rooms, lots of rosetries, spacious shower, good shower and shampoo. The ceiling fan works. The air conditioner in the room can be included for extraprice, +15 dollars per day.
Breakfast is average, make omlet, eggs and pancakes, delicious sausages of meat. But. All cut in cans. And, okay, sausage, cheese, butter purple in cans, for three fine slices. But also to serve cucumbers and tomatoes that are worth a penny in Kenya, it is funny. At the bottom of the jar 2-3 a yard of thin slices. Eat vegetable salad in the morning is unrealistic.
I don't share the enthusiastic yells about food in their restaurant, nothing like that. Some dishes are completely unpleasant.
Three days could not have been unable to change the towels for the pool normally. That didn't bring one, that was only one. At the same time, when you are already at the pool and have just entered your room behind the towels, which there, to your surprise (every time) is not, you are forced to prove on the respiratory that the towel is not again. And you ask them to bring them, tc you are already at the pool, to the pool. But these amazing people are stubbornly not the same in the room. But not immediately, of course, a record at 20 minutes, and so 40 minutes-hour. And it's after 15h the day when the room was cleaned already, but the towels yesterday took away, and the cleans didn't bring. And no one apologizes. For them it's the norm.
In general, weak service, weak kitchen, location. Good area, pool, rooms. Excessive prices for minibar and overall for kitchen.
Everything was great with this hotel, from the view to the service. The beach is very beautiful and clean. There are quite a few of beach boys on the beach waiting to sell things to you. However if you tell them politely you’re not interested, they’ll leave you alone.
It’s very close to Ukunda airport, only 10min drive.
One major thing this resort needs to improve is the foods. The foods are no where close to a 5 star resort standard. They’re normal than normal. Limited varieties. This was the most disappointing part. However because of the superb view and services, I was able to enjoy the trip! Will definitely go back and hope the foods are good by then.
Excellent structure with many independent villas in the garden around the pool. Directly on the wide and white sandy beach. Very nice master bedroom on the first floor with large bathroom terrace. Excellent value for money.
Wonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
Большая красивая территория, на территории несколько бунгал, очень чисто и безопасно, отель стоит на одном из самых красивых пляжей в мире, весь персонал очень доброжелательный, два бассейна, ресторан с личным поваром и свежими продуктами, все продумано до мелочей. Из минусов было только одно - слабый вайфай в некоторых местах апартаментов, персонал пытался оперативно это решить, думаю они исправят этот момент. Спасибо большое за прекрасный отдых и мы обязательно вернемся! Еще там отличный СПА и тренажерный зал со всем необходимым оборудованиеи.
В отеле отдыхают в основном граждане Германии возраста 40-50 +. Еда вкусная , нельзя сказать , что сильно разнообразная , но всего хватало, готовят вкусно : мясо , рыба , много овощей и фруктов. Веселые аниматоры , доброжелательный персонал . Номера простенькие , мебель старая ,но все работало. На территории отеля много обезьян 😅 не оставляйте вещи без присмотра . Вечером всегда проходит анимация , каждый день разная программа-молодцы! Возле бара на пляже часто собирается очередь , но обслуживание довольно быстрое. В целом , отель понравился, также посетили Diani resort ( до него по пляжу 15-20 минут пешком )Кстати Вы можете посещать отели одной сети , в том числе пользоваться услугами бара /ресторана . На ресепшене любезно разрешили остаться в отеле и пользоваться услугами все включено после выезда из номера, так как трансфер был около 14-00. Ставлю все пятерки за отношение персонала
Very Good
54 reviews
8.4/10
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8.9/10
Very Good
Ccalvin mandelaExcellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
GGuest UserAmazing staff and truly exceptional service. Both G. and M. were always present, attentive, and genuinely supportive throughout our stay. They helped with meals and were always available whenever we needed assistance. Their hospitality made a real difference, and we are truly grateful to have met them and spent a few days in what feels like a hidden paradise.
The location is beautiful—a peaceful beachfront property in a quiet, uncrowded area with plenty to do nearby. It’s about a 45-minute drive from Diani Airport, so having a car is highly recommended. Make sure to follow the Tiwi Beach exit rather than relying on the GPS coordinates to reach the property. It is also advisable to buy supplies, including drinking water, before arriving at the facility.
The penthouse itself has incredible potential and offers stunning views, but unfortunately it is not well maintained and still requires significant work. Basic structural improvements are needed, including proper ceiling finishing, fencing, and treatment of the wooden furniture due to visible infestation.
Another issue is that there are many open gaps and spaces around the penthouse structure, which allow insects and even cats to enter the room. This significantly affects comfort and hygiene and should be addressed with proper sealing and screening.
Overall, the staff and location are fantastic, but the penthouse urgently needs proper maintenance and finishing to match the beauty of the setting.
GGuest UserI want to congratulate the Chale Island Resort and its team for their impeccable service. Everything was superb. I enjoyed it so much, every day for the past 6 days!
Pick up of luggage in a other hotel days before my stay, no problem! Perfect service. Pick up and drop off at the airport, perfectly on time!
Service always with a big smile, and always at your service. The room was very clean every day during my stay. Lot's of food or restaurant choice. I enjoyed the wide variety at breakfast. Really an excellent place to rest after an intense safari trip ;-)
And what about the views, sunrises, sunsets, you name it, breathtaking...
Went diving, so many thanks to my buddy Evans for a great morning of diving around the island...
This was the perfect stay to end my adventure in Kenya, a big ASANTE Chale...
AAnonymous UserEverything was great with this hotel, from the view to the service. The beach is very beautiful and clean. There are quite a few of beach boys on the beach waiting to sell things to you. However if you tell them politely you’re not interested, they’ll leave you alone.
It’s very close to Ukunda airport, only 10min drive.
One major thing this resort needs to improve is the foods. The foods are no where close to a 5 star resort standard. They’re normal than normal. Limited varieties. This was the most disappointing part. However because of the superb view and services, I was able to enjoy the trip! Will definitely go back and hope the foods are good by then.
AAnonymous UserOlder hotel located directly at the beach. Unfortunately, the restaurant staff lack basic training, the food quality is just average.
The monkeys and birds sometimes help themselves from the guests' plates. Other hotels in a similar situation deal with this annoying problem in a better and more professional way. Basic drinks and ice cubes are often missing. The fridge was missing in the room and the cell phone system didn't work either.
For a so-called four-star hotel with a corresponding price, one can expect a lot more in all respects. than just smiling staff. Unfortunately not to be recommended.
GGuest UserWonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
AALEKSANDRВ отеле отдыхают в основном граждане Германии возраста 40-50 +. Еда вкусная , нельзя сказать , что сильно разнообразная , но всего хватало, готовят вкусно : мясо , рыба , много овощей и фруктов. Веселые аниматоры , доброжелательный персонал . Номера простенькие , мебель старая ,но все работало. На территории отеля много обезьян 😅 не оставляйте вещи без присмотра . Вечером всегда проходит анимация , каждый день разная программа-молодцы! Возле бара на пляже часто собирается очередь , но обслуживание довольно быстрое. В целом , отель понравился, также посетили Diani resort ( до него по пляжу 15-20 минут пешком )Кстати Вы можете посещать отели одной сети , в том числе пользоваться услугами бара /ресторана . На ресепшене любезно разрешили остаться в отеле и пользоваться услугами все включено после выезда из номера, так как трансфер был около 14-00. Ставлю все пятерки за отношение персонала
PPrateshkWe had a good fun time. Booked in 2 nights. Place is calm and relaxing. The rooms very clean and cozy.
The staffs were friendly and kind. The evening animation team was fun. Food wasn’t bad tho I feel the variety could be better, options and time taken to refill was abit needed. Other than that all it was fun and chilled out experience.
GGuest UserLocation was not perfect and not much activities going on there but they’ve more than make up for it with their services, and the food was to die for, my girlfriend and I really enjoyed the food if nothing else.
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