Overall we had a comfortable and recuperating stay. Very spacious room with a lounge sofa. Beds are very comfortable. However the hotel does not provide bath salts for the bath tub. Water for the bath tub is not hot enough too. Kettle has a broken cover but still working thankfully.
Level of service is disappointingly different from other Hilton properties in Asia. front desk is not able to break a €50 note; the concierge is unmanned. No bellboy. A service staff booked a taxi for us to the airport but didn’t tell us which taxi is it or payment information. 🤔
The location of the hotel is average, not in the city center, and there are no restaurants around. Dinner can only be solved in the hotel, and the buffet is 18 euros per person. There is also a restaurant where you can order food separately. There are almost no hot dishes, 15 euros per person, and they are basically cold dishes, which are probably taken by the waiter from the buffet restaurant.
The room is OK, the bathroom is separated into dry and wet areas, and it is quite quiet to sleep at night. After all, it is a five-star hotel. There are saunas and swimming pools, which are extra points. The buffet breakfast the next day is rich and good.