4-Star Hotels in Gansu, China

When I booked the hotel, I was a bit worried seeing that the pick-up service was only from 8 AM to midnight. I specifically called to confirm that they could still pick me up even if my train arrived in Dunhuang around 7 AM. The hotel's location is excellent, very close to Shazhou Night Market, Dunhuang Bookstore, Dunhuang Print Bureau, and Mingsha Mountain. I'm very grateful to the kind lady at the front desk for upgrading my room and allowing me to check in early. The room was spacious and very comfortable. Oh, and the two cats at the front desk are absolutely adorable!

The biggest surprise during this stay was definitely the hotel's gym and laundry room – they truly elevated convenience to another level! The gym was fully equipped with everything you could need – treadmills, dumbbells, elliptical machines, etc. – and the space was clean and bright. Getting in a quick 30-minute workout before heading out each day left me feeling incredibly energized. The laundry room was a real lifesaver! Not only did it have automatic washing machines, but also dryers and even laundry detergent. My clothes came out soft and fresh after drying, meaning I no longer had to travel with a bag full of dirty laundry. On top of that, the room was spotlessly clean, the bedding was comfortable, and the front desk service was incredibly attentive. Overall, the experience was fantastic, and I'll definitely prioritize staying here again on my next visit! 🌟🌟🌟🌟🌟

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

We had a nice stay there. Hotel is located near drum tower. Convenient to walk around to the food area. The receptionists are helpful and courteous. Breakfast is quite good and healthy for people who don’t like local spicy food. Room is clean.

The hotel located about 10 mins walking distance from Zhangye West train station. The public laundry room is perfect for travellers. Breakfast is fantastic and served nice noodle. Recommend to stay here while visiting Zhangye,no regret on the choice.

The hotel's location is excellent; right outside, you can catch buses to destinations like Dunhuang Mogao Grottoes, the airport, the train station, and Xuanquanzi Scenic Area. The hotel interior is also quite new, and the bedding is good. Downsides: The water wasn't hot enough. They required a 30 RMB deposit for each room key card, which is something I haven't seen in years. For such a large hotel, it felt really petty. The front desk service wasn't bad, but it felt a bit forced and uncomfortable. I don't know why, but they barely smiled, which made me wonder if the management was mistreating them? It just made for an uncomfortable experience. They offer a station drop-off service, which I initially thought was a nice perk. However, the communication was unclear, and I wasn't sure if the car was even there. When you're traveling in an unfamiliar place and have a train to catch, punctuality is crucial. No one could give me a clear answer. In the end, I had to repeatedly press the front desk in the morning before they could confirm. It left a very bad impression; the entire management seems to have issues.

The room is great, although this time we had an issue with the morning to the airport service. We arrived on time at 6:20am and there was no room in the shuttle that was scheduled. It’s very stressful to wake up early and make sure you don’t miss a flight, and they clearly overbooked the shuttle, even though we specifically arranged this the night before. A rude family pushed past us too and the hotel staff didn’t really communicate what was going on. I appreciate the hospitality during the stay, but guests shouldn’t have to worry about missing a flight from rude other guests and miss-counted shuttles.

This was the second Mercure hotel on our trip, and overall, the facilities were quite good. **Facilities:** The hotel is well-equipped. The lobby is clean and bright. As expected from an Accor property, the decor style and design elements are largely consistent. What truly stood out was that on each floor's common area, right outside the elevator, there was a row of complimentary bottled water. This is quite rare in other hotels and very convenient for guests to grab. Breakfast is served on the 21st floor, offering a panoramic view and a great sense of openness. On another note, staying on the 14th floor, the water pressure was a bit low, and the shower felt like it didn't have enough flow. **Hygiene:** The room's cleanliness was generally acceptable, but I found a long hair stuck to a tile in the bathroom. It felt like the cleaning wasn't thorough, which was a bit off-putting. Also, there was a small tear on the bed linen. I'm not sure if it was an oversight, but ideally, it should have been replaced. **Service:** The hotel's front desk manager took my feedback very seriously. Afterwards, they even proactively called us to inform us that the issues had been rectified. This was truly excellent.

The service here is absolutely incredible! As someone who works in the tourism industry in my own city, I was blown away by how much better the service is here – it's light years ahead of what we offer. Not only did they provide airport pick-up, but the front desk staff practically ran to help us with our luggage, push the elevator button, and even escorted us to our room. I honestly didn't lift a finger with my bags from the moment I landed, which almost felt a bit embarrassing! Upon arrival, there were snacks and yogurt waiting for us, and they kept replenishing our water supply generously. They even brought us two bowls of noodles – after a late-night flight, eating a warm bowl of noodles was incredibly heartwarming. Every day, our room was stocked with so many goodies, and they even provided foot soaking tubs. The attention to detail is just exceptional. Every staff member greeted us warmly and proactively, showing genuine enthusiasm. Plus, it's a pet-friendly hotel, and there are seven well-fed, healthy cats in the lobby – they're so adorable! I'm already dreading leaving; I haven't even checked out yet and I'm already experiencing withdrawal. Dunhuang is truly amazing 😭 I definitely want to come back!

The hotel is newly renovated and boasts an excellent location, making it convenient to get anywhere. It has its own parking lot, and the rooms are spacious and very comfortable, with incredibly cozy underfloor heating. They offer late check-out service, and the staff is attentive. The front desk manager is very professional and exceptionally welcoming. In the off-season, it offers outstanding value for money, and I highly recommend it for off-season travel. If I ever visit Dunhuang again, I will definitely stay here.