4-Star Hotels in Gansu, China

During our trip to Zhangye, we chose the Hanting Premium Hotel based on its reputation. However, my husband suddenly developed acute gastroenteritis while we were there. What I expected to be an anxious and helpless experience turned into an incredibly precious and heartwarming one. Our attendant, Tian Li, immediately accompanied us to the clinic, meticulously took care of ordering our meals, and even personally prepared and delivered congee and fish soup, which deeply moved us. Tian Li and Zhu Jing then helped us cancel our train tickets and rebook our return flights, ensuring we had no further worries. Meanwhile, the restaurant staff's warm concern made us feel truly cared for; every meal was filled with warmth. The cleaning lady was also incredibly thoughtful and thorough, tidying up our room multiple times a day, allowing us to rest peacefully even in this special situation. Every small detail showed genuine care. The warmth of that bowl of hot congee and those comforting words made a foreign place feel less strange and our hearts feel secure and supported. Some emotions are beyond words but will stay in our hearts forever. We are grateful for this encounter and for this kindness that goes above and beyond service. 🙏 Such service deserves to be seen by more people. I genuinely recommend it, five-star rating!

Coinciding with the New Year, we drove to Northwest China, and the Hilton maintained its usual high standards. From the moment we entered, we felt the warmth and enthusiasm of all the staff. They greeted us proactively every time we entered or left, and we also saw the cleaning aunties constantly tidying up, making the place very clean. The front desk staff, Xinglan and Liuliu, were exceptional; they proactively upgraded us to a deluxe room, which was spacious and bright. They made our New Year in Zhangye very enjoyable, and we will definitely stay here again if we have the chance to visit Zhangye in the future.

The location is fantastic, right by the Dang River. It's a five-minute walk to Dunhuang Bookstore, and parking is free. Driving to Crescent Lake, the airport, and Mogao Grottoes all take about fifteen minutes. Shazhou Night Market and Dunhuang Museum are also close by, about a five to six-minute drive. Right behind the hotel is Shunzhang Yellow Noodle Restaurant, and there are snack stalls on the south side of Jinshan Alley in the evenings. They were doing road construction near the entrance when I was there, which made getting in and out a bit inconvenient, but everything else was great. I booked the Mulan King Room, which had a humidifier, a smart speaker, and convenient electric curtains. The room was clean, and the water pressure was excellent, making for a really comfortable shower – almost surprisingly good for Dunhuang! The breakfast selection was quite varied; over three days, the cold and hot dishes rarely repeated. The beef noodle chef deserves high praise, his noodles were very authentic, and the lamb soup was also delicious. I had originally planned to try some local breakfast spots, but ended up eating all three breakfasts at the hotel. I overheard a customer ask for 'lamian' (pulled noodles), and I could tell the chef wasn't thrilled by the term, but he still freshly pulled a bowl for them, haha. I also find it a bit jarring to hear 'lamian' in Gansu, even as a non-local; it's always better to call it 'beef noodles' here. The off-season price was really good value. I'd definitely stay here again. It was a pleasant surprise to be able to see the sand dunes of Mingsha Mountain from the Dang River. The hand soap had a slightly odd smell and could be changed. They provide laundry detergent, which is a nice touch. Pictures 5 and 6 are of the hotel lobby, pictures 2 and 4 show the scenery by the Dang River, and picture 3 is of the bookstore.

This was my first time visiting Zhangye, and I chose this hotel mainly because it was relatively new and its location was decent. The room decor and amenities were generally good, but there were quite a few issues that I hope the staff can address and fix soon. On the first day, as soon as I entered the room, I noticed a strong cigarette smell. Opening the window didn't help much, and the front desk informed me there were no other rooms available. They sent housekeeping to do a 'non-smoking' treatment, which essentially involved spraying some air freshener. Unfortunately, the smell returned in the evening, so I had to keep the window open until I went to bed. The next morning, it felt a bit better, but in the afternoon, I discovered a loud water gushing sound coming from the air conditioner pipe. It continued into the night and was so loud it affected my sleep. I had no choice but to switch rooms. The new room also had its own set of minor issues, like the hallway light turning off automatically after a minute or two, and poor in-room Wi-Fi signal. My phone wouldn't display the Wi-Fi icon unless I turned off cellular data. Both rooms also shared a common problem: the shower water temperature kept fluctuating between hot and cold, which was quite uncomfortable during my three-day stay. Despite these issues, the hotel staff's service attitude was quite satisfactory. They were responsive, actively tried to resolve problems, and handled things competently. If the hardware issues can be improved, I would still recommend this hotel.

Visiting Dunhuang during the off-season was such a great idea! This hotel is fantastic. The room is quite spacious, and the bathroom has a wet/dry separation, with plenty of hot water. The air conditioning is strong, and the hairdryer has good power. The slippers provided aren't cheap; they're very non-slip, and the toothbrushes are soft-bristled. The towels are also good quality and don't shed. The hotel offers unlimited complimentary coffee, water, and even some floral teas that you can DIY in the lobby. The breakfast is also quite substantial. Every staff member is very enthusiastic. They also offer an airport pick-up service; on the day I arrived, they picked me up alone. Plus, the hotel gave me a free ticket for a West Line day tour and a windproof magic scarf, which I found incredibly useful because I hadn't realized how windy and dusty it gets there. Wearing a mask felt stuffy, so this scarf was perfect. I think the price was double the off-season rate, but the location is excellent, just a bit ahead of the night market, and the decor is quite new. The only slight downsides are: it seems to have smart voice control, but I didn't know what the smart voice was called. It would be great if they could add a smart voice prompt. Also, the bedding was a bit rough, but the duvet was goose down, very light and soft. The soundproofing is okay; you can still hear people if they're talking very loudly next door or in the hallway. Seriously, visiting Dunhuang in the off-season is truly wonderful! Oh, and there are two super cute cats in the hotel, and the pickled cabbage buns for breakfast were delicious!

The hotel is quite new and very clean. We were a group of three, and our room only came with two breakfast vouchers, but the front desk kindly provided an extra one. The handmade beef noodles at breakfast were especially delicious! They were the best I've had in the Hexi Corridor these past two days! As someone from Guangdong, I found the Northwest quite dry, but they provided a humidifier, and the smart toilet with a heated seat was fantastic. The only downside was that the shower water in my room was a bit cold (though my friend's double room had hot water). The hotel's location is good, with many restaurants nearby.

Navigating by car was easy, and there's parking available both in front and behind the hotel. The room was well-equipped with smart features, including a humidifier. The staff were incredibly friendly and professional, always ready to help – truly fantastic. Breakfast offered a good variety and tasted great. The hotel's location is excellent, with plenty of dining options nearby, especially Brothers Barbecue, which was outstanding. Several attractions are within walking distance, making my trip to Wuwei very enjoyable. The only minor drawback was a slight odor in our room.

This was the second Mercure hotel on our trip, and overall, the facilities were quite good. **Facilities:** The hotel is well-equipped. The lobby is clean and bright. As expected from an Accor property, the decor style and design elements are largely consistent. What truly stood out was that on each floor's common area, right outside the elevator, there was a row of complimentary bottled water. This is quite rare in other hotels and very convenient for guests to grab. Breakfast is served on the 21st floor, offering a panoramic view and a great sense of openness. On another note, staying on the 14th floor, the water pressure was a bit low, and the shower felt like it didn't have enough flow. **Hygiene:** The room's cleanliness was generally acceptable, but I found a long hair stuck to a tile in the bathroom. It felt like the cleaning wasn't thorough, which was a bit off-putting. Also, there was a small tear on the bed linen. I'm not sure if it was an oversight, but ideally, it should have been replaced. **Service:** The hotel's front desk manager took my feedback very seriously. Afterwards, they even proactively called us to inform us that the issues had been rectified. This was truly excellent.

My recent stay at this hotel was truly exceptional! Its location is very easy to find, with navigation leading directly to the hotel entrance, and complimentary parking is a huge plus. The front desk staff were warm, enthusiastic, and patiently answered all our inquiries. Our room was spotlessly clean, and the bathroom had no unpleasant odors. The space was generous, and the layout was practical. Plus, there are numerous fantastic dining options nearby. It's perfectly situated for both business travelers and tourists, being close to major attractions and very convenient for getting around. I wholeheartedly recommend this hotel and will definitely choose it again next time without a second thought!

The hotel rooms are incredibly spacious, truly enormous! Even if it's peak season and a bit pricey, five people wouldn't feel cramped in there. 😂 The hotel is brand new, and all the facilities are excellent. I visited in March, and they had underfloor heating, air conditioning, a humidifier, and an automatic toilet. The bed was super comfortable, and I really appreciated having both soft and firm pillows – I slept great for several nights. Breakfast was quite lavish for the area, and I personally loved it. They also provide plenty of bottled water in the room; you can just ask for more if you run out. The front desk even offers small items like masks. Indeed, the hotel has a comfortable Mercedes minivan for airport or train station transfers, and everyone seemed to have a great experience with it. Finally, they even gave me a windproof headscarf and a small camel souvenir. 😊 I'll definitely choose this place again next time; it's also very close to the night market.