4-Star Hotels in Gansu, China

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

The hotel I chose for this trip far exceeded my expectations! From check-in to check-out, the entire experience was absolutely perfect. The location was incredibly convenient. It wasn't far from any of the attractions, and with plenty of malls and convenience stores nearby, it was super easy to go sightseeing or find places to eat. The front desk attendant during check-in was exceptionally friendly and welcoming. She not only processed everything quickly but also impressed me with her impeccable attention to detail. The room was spotlessly clean, which was very reassuring. The bedding was soft and comfortable, making it easy to drift off to sleep instantly. The bathroom had a well-designed wet/dry separation, and the toiletries had a subtle, pleasant herbal scent. Even essentials like a hairdryer and charging outlets were thoughtfully provided.

The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.

The room was very spacious. The hotel is conveniently located in the new district, about 3km from the West Train Station – a quick taxi ride (minimum fare) gets you there. It's also situated right at the entrance of the old street. While the old street isn't large, the hand-pulled lamb (手抓羊肉) there is excellent, and there's even an interesting chocolate museum. The room itself was modern, featuring smart amenities, and felt brand new. The breakfast was also great!

This hotel was truly amazing! The room felt incredibly fresh upon entering, and the bedding was spotless. It was a truly comfortable stay. Fruit and milk were provided, and a late-night snack was even offered. And our housekeeper, Li Ping, was incredibly friendly! From the moment we arrived, she greeted us warmly and patiently guided us. We also had quick and thoughtful responses to any small requests. For example, when I asked about nearby restaurants, she even gave us detailed recommendations for reputable ones. She was incredibly thoughtful. When I forgot something at the hotel, she even reached out and helped me return it. It was truly heartwarming!

The location of the hotel is very good. There are plenty of parking spaces. It is convenient for self-driving travel. It is a newly opened hotel. Everything is new. The room is clean, spacious and bright. The bathroom is separated from wet and dry. The breakfast is rich and varied. It is very delicious. Restaurant attendant , The waiter was warm and hospitable, and took the initiative to introduce local specialties to us. The receptionist at the front desk was warm and hospitable, and the service was attentive.

Comfortable room, a good size with blackout curtains. The hotel is an easy walking distance from the train station no matter how much luggage you have. Free laundry facilities. Reception staff were friendly and helpful, happy to answer questions and assist with bookings and locating various services around town. The only negative is breakfast. Both days I was there one or more of the bread products were stale. Paper cups are provided for cold drinks (which seems needlessly wasteful) the one morning I tried, the orange juice was flavorless and watered down- it tasted like when you refill a juice bottle with water. The shape of the seating area is also unfortunate. There are two corners where people seem to appear out of nowhere and both days I encountered numerous children running and who absolutely should not have been allowed to bring their scooters in to the breakfast area (not the mobility kind) making carrying hot drinks and plates of food dangerous and unpleasant. Definitely recommended, just skip breakfast!

We had a nice stay there. Hotel is located near drum tower. Convenient to walk around to the food area. The receptionists are helpful and courteous. Breakfast is quite good and healthy for people who don’t like local spicy food. Room is clean.

This was the second Mercure hotel on our trip, and overall, the facilities were quite good. **Facilities:** The hotel is well-equipped. The lobby is clean and bright. As expected from an Accor property, the decor style and design elements are largely consistent. What truly stood out was that on each floor's common area, right outside the elevator, there was a row of complimentary bottled water. This is quite rare in other hotels and very convenient for guests to grab. Breakfast is served on the 21st floor, offering a panoramic view and a great sense of openness. On another note, staying on the 14th floor, the water pressure was a bit low, and the shower felt like it didn't have enough flow. **Hygiene:** The room's cleanliness was generally acceptable, but I found a long hair stuck to a tile in the bathroom. It felt like the cleaning wasn't thorough, which was a bit off-putting. Also, there was a small tear on the bed linen. I'm not sure if it was an oversight, but ideally, it should have been replaced. **Service:** The hotel's front desk manager took my feedback very seriously. Afterwards, they even proactively called us to inform us that the issues had been rectified. This was truly excellent.

Hotel is very clean and located in an ideal location in the middle of old town. Hotel staff is very friendly and helpful. They offer pick up from airport and took me to the local restaurant for lunch. The hotel staff Miss Lila was kind to help me search for a trust worthy local day tour to join. I hope I could stay a few more days in this hotel. I highly recommend this hotel to anyone who is coming to Lanzhou.