4-Star Hotels in Gansu, China

Huge thanks to the front desk for the room upgrade! The hotel staff were incredibly welcoming and helped carry our luggage to the room. The hotel even reached out proactively a day in advance to offer complimentary pick-up service from the station. The facilities are excellent and very new, plus it's close to the night market. Highly recommend!

The biggest surprise during this stay was definitely the hotel's gym and laundry room – they truly elevated convenience to another level! The gym was fully equipped with everything you could need – treadmills, dumbbells, elliptical machines, etc. – and the space was clean and bright. Getting in a quick 30-minute workout before heading out each day left me feeling incredibly energized. The laundry room was a real lifesaver! Not only did it have automatic washing machines, but also dryers and even laundry detergent. My clothes came out soft and fresh after drying, meaning I no longer had to travel with a bag full of dirty laundry. On top of that, the room was spotlessly clean, the bedding was comfortable, and the front desk service was incredibly attentive. Overall, the experience was fantastic, and I'll definitely prioritize staying here again on my next visit! 🌟🌟🌟🌟🌟

The room was spacious, bright, and comfortable, with excellent hygiene. There was even space for a 30-inch suitcase, which was very convenient. The bathroom had a separate wet and dry area, and they provided disposable toilet seat covers. They also gave us many bottles of Nongfu Spring water daily, definitely enough to drink and even more than we could finish.

The room was nice, modern and clean. Staffs are helpful and have good service-mind. Location is great, right next to the drum tower. There are a lot of shops nearby, a food street is in walking distance, the Big Buddha Temple (Dafosi) is also walkable. There is also a free coffee machine at the lobby. Breakfast was also good. A little down side, the shower area has a lot of small flies, which we don’t know where they came from, but didn’t cause much annoyances. Despite some downsides above, we will stay at to this hotel again if we come back to Zhangye.

The room was clean and well-equipped. However, the front desk service was just average. When I booked through Trip.com, there was supposed to be an upgrade, but the staff member seemed to have overlooked it. After I pointed out the issue, they paused for a moment, then spent a long time looking for the order, only to say that all rooms were full. Yet, Trip.com clearly showed available rooms. It was only after I threatened to contact Trip.com that they reluctantly said they'd make a room available for me, without a hint of apology, just annoyance at having to make the change. This incident left a really bad taste; it was clearly their mistake, but they made it seem like I was trying to get something for free.

The hotel's location is excellent, right next to one of the entrances to Dunhuang Night Market. A short walk straight and then a left turn brings you to Shazhou Night Market. I believe it's also a stop for the Mogao Grottoes bus. There are plenty of taxis available right outside, making it easy to catch a ride even before sunrise. When booking a day tour, we were among the first to be picked up, which meant we could snag good seats!

The room is great, although this time we had an issue with the morning to the airport service. We arrived on time at 6:20am and there was no room in the shuttle that was scheduled. It’s very stressful to wake up early and make sure you don’t miss a flight, and they clearly overbooked the shuttle, even though we specifically arranged this the night before. A rude family pushed past us too and the hotel staff didn’t really communicate what was going on. I appreciate the hospitality during the stay, but guests shouldn’t have to worry about missing a flight from rude other guests and miss-counted shuttles.

This was the second Mercure hotel on our trip, and overall, the facilities were quite good. **Facilities:** The hotel is well-equipped. The lobby is clean and bright. As expected from an Accor property, the decor style and design elements are largely consistent. What truly stood out was that on each floor's common area, right outside the elevator, there was a row of complimentary bottled water. This is quite rare in other hotels and very convenient for guests to grab. Breakfast is served on the 21st floor, offering a panoramic view and a great sense of openness. On another note, staying on the 14th floor, the water pressure was a bit low, and the shower felt like it didn't have enough flow. **Hygiene:** The room's cleanliness was generally acceptable, but I found a long hair stuck to a tile in the bathroom. It felt like the cleaning wasn't thorough, which was a bit off-putting. Also, there was a small tear on the bed linen. I'm not sure if it was an oversight, but ideally, it should have been replaced. **Service:** The hotel's front desk manager took my feedback very seriously. Afterwards, they even proactively called us to inform us that the issues had been rectified. This was truly excellent.

Zhongzhou Hotel is, without a doubt, the best hotel I've stayed at in years regarding service. Every single staff member, from the front desk to the cleaning crew, proactively greeted us, helped with the elevator, and even assisted with our luggage. They were incredibly generous with bottled water in the room, providing plenty. In the afternoon, we even received two complimentary bowls of mixed noodles, which was a lifesaver for us after a day of sightseeing and heading to the 'Meet Dunhuang Again' show that evening. It meant we didn't have to rush to find dinner. The breakfast buffet was also very extensive and delicious. The room itself was spotless and very comfortable. The hotel also offers a self-service laundry and drying room, showcasing their thoughtful service. On top of that, they provided a free airport pick-up. We also booked tickets for the 'Meet Dunhuang Again' show through the hotel, which not only saved us 30 RMB per ticket but also included pick-up and drop-off, so we didn't have to worry about finding a taxi after the show. Next time I visit Dunhuang, I will definitely book Zhongzhou again.

The hotel's location is excellent, not far from attractions like the Mogao Grottoes and Crescent Lake, and it's easy to catch a taxi. Despite being in the city center, it's surprisingly quiet. I was pleasantly surprised by the elegant overall style and room decor. The facilities are complete, and the mattress and pillows are exceptionally comfortable – a good night's sleep is crucial for a Qinghai-Gansu loop trip. The breakfast spread is quite rich, and the dishes taste good. The front desk service is super nice and very thoughtful. Highly recommend staying here.