The room was spacious, boasting a pleasant mountain view. The front desk staff were incredibly friendly and welcoming. As we stayed for two nights, we received a complimentary public transport pass. The location is superb, just a few minutes' walk from St. Anna's Column and the main shopping street. However, the 2-in-1 shampoo and shower gel wasn't great, and we found the price a bit steep.
*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
Love everything about this hotel.. the view.. the ammenities.. post bus also very near to hotel.. if u stay 2night or more u can get welcome card too.. staff very good
The location is excellent, making it very convenient for getting around. The 12th-floor terrace offers fantastic views. My room had large windows, perfect for enjoying daily mountain and sun views. Breakfast was also good and quite filling.
I was very satisfied with everything, from the convenient location to the comfort of the room. It was definitely the highlight of my trip! 😊
The Central Hotel is about an 8-minute walk from Innsbruck train station. After checking in and settling my luggage, I could reach the city center in just 5 minutes on foot. It's close to all the main attractions, yet it wasn't too noisy, which made for a very comfortable stay.
The front desk of the hotel is very considerate. Although it is an express hotel, it is very clean and new. It feels like a little decoration.
The breakfast is also simple and not rich, but it is delicious and nutritious.
Very satisfied!
The bed is very comfortable, the breakfast is rich, the service is very warm, and the location is convenient. The Inn River is just across the road. It is very pleasant to walk along the river after dinner. It is a good experience!
😊: First of all, the service is very good. The location of this hotel is in the city center, and there is no shopping mall hotel next to it. The underground is a parking lot, so it is very convenient to drive in and out of the hotel.
The hotel room is indeed relatively biased, the small is a normal simple design, there is no need to have too much expectation
🩷: The most recommended thing about this hotel is his breakfast. This is the most exquisite breakfast we have ever seen before. No hotel has so many different types of fruit jam for breakfast. So if you live in this hotel, you must go to his breakfast, and his scenery is very good. The glass windows on his roof
😩: To help everyone avoid lightning, please read the comments. We originally booked another apartment. After Kaiser Max Design Appartements , we will charge a cleaning fee of 71 euros, and many things in this hotel will be charged extra. When booking, you must pay attention to how many people stay. He will ask you to ask for 95 euros for one more person. If you don’t pay, you won’t let you enter the room. They said that you set an apartment for one person, not a whole apartment. The attitude is not good. When you book a hotel, read the comments. Don’t go to help your compatriots step on the pit. Money won't be refunded!
Austria Trend Hotel Congress Innsbruck is conveniently located about ten minutes from the bustling Altstadt. Bus stops are situated just outside the hotel, and the funicular station is right at the doorstep, making it very easy to get around. There is also a supermarket next to the hotel, which is convenient for picking up snacks or drinks.
We arrived at around one in the afternoon, before the official check in time. The hotel allowed us to store our luggage, which gave us the freedom to head out and explore. When we returned later in the evening, the check in process was smooth and efficient, and we were assigned a room on level two.
The room was large and spacious, with ample space to relax. There were chairs and a table, which made it comfortable for resting after a long day out. The bathroom was equally spacious and came with a bathtub. The bed was comfortable, although the pillows were a little too soft for our preference. Also, the footsteps from the room above could be heard but remained quiet during silent hours. Housekeeping and towel changes were done daily.
Overall, the hotel offered great comfort and excellent value for money. It was a very pleasant stay and a solid choice for anyone visiting Innsbruck.
Best hotel ever! The receptionist are all nice, i love the location! Not too centre but still close to everywhere. The view was amazing and got free welcome drinks too!! Also you get free welcome card (free for all public transport in Innsbruck) Will come back in the future
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OOnetrickjourneyAustria Trend Hotel Congress Innsbruck is conveniently located about ten minutes from the bustling Altstadt. Bus stops are situated just outside the hotel, and the funicular station is right at the doorstep, making it very easy to get around. There is also a supermarket next to the hotel, which is convenient for picking up snacks or drinks.
We arrived at around one in the afternoon, before the official check in time. The hotel allowed us to store our luggage, which gave us the freedom to head out and explore. When we returned later in the evening, the check in process was smooth and efficient, and we were assigned a room on level two.
The room was large and spacious, with ample space to relax. There were chairs and a table, which made it comfortable for resting after a long day out. The bathroom was equally spacious and came with a bathtub. The bed was comfortable, although the pillows were a little too soft for our preference. Also, the footsteps from the room above could be heard but remained quiet during silent hours. Housekeeping and towel changes were done daily.
Overall, the hotel offered great comfort and excellent value for money. It was a very pleasant stay and a solid choice for anyone visiting Innsbruck.
JJohn Vincent (JV)*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
GGuest UserThe location is excellent, making it very convenient for getting around. The 12th-floor terrace offers fantastic views. My room had large windows, perfect for enjoying daily mountain and sun views. Breakfast was also good and quite filling.
GGuest UserFor the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
AAnonymous UserThe hotel itself was luxurious, with beautifully designed interiors and a high-end feel. The location was average—not too far, but not very convenient either.
Service was a bit mixed. One staff member wasn’t very welcoming, which left a poor first impression. However, another staff member was fantastic and went out of their way to help us book a taxi when we were running late for our train trip—truly a lifesaver!
The breakfast was amazing, with a great selection of delicious options that added to the overall experience. Despite some minor hiccups, it was a pleasant and comfortable stay.
WWinner85Room was very clean and bed was comfortable! Fantastic location,just 1 min walk from the centre that has lots of cafes and shops.Breakfast spread was fantastic and gym and sauna were amazing! Beautiful view of the top of Innsbruck!
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
GGuest UserШикарный отель! Номер просторный, большая терраса. Душ без двери, но видимо это особенность многих европейских отелей. Бесплатная парковка. Отличный завтрак с большим выбором.
QQistina NabilaLove everything about this hotel.. the view.. the ammenities.. post bus also very near to hotel.. if u stay 2night or more u can get welcome card too.. staff very good
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