4-Star Hotels in Tirana County, Albania

Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.

Good hotel, excellent location, good service, polite reception staff and maintenance man but: We were given a room facing an inner courtyard with scaffolding and construction dust and therefore also a sealed window with the inability to open for ventilation. We asked to move to a front room and were told that everything was taken and there was no room available at the front. An unacceptable answer to us because we booked the room two months in advance!!! And not on days close to check-in and therefore they could have reserved a front room for us in advance!!! The switch between the hand shower and the bucket faucet in the bathtub was broken. The maintenance man ”taught us” to first open a weak stream and then pull the exposed switch screw with our fingers so that water would flow slowly through the faucet and only then increase the stream. In short, discomfort in use and also irritation/roughness of the fingers when pulling an exposed screw - I got the impression that the problem is not new and the hotel simply ignores it instead of fixing it. Breakfast is varied and rich, but note that there is only black tea and only in a central kettle from which each length is poured into a glass. There are no teas of various types. There is only sugar and no artificial sweeteners, (by the way, in all hotels and restaurants in Albania there are no artificial sweeteners).

Central to restaurants and bars. Very close by to the town square. The only thing was during our stay, there was a blackout and whilst we were on the 6th floor we walked downstairs. However there were no emergency lighting in the stairwell and we had to use our mobile phone torch to guide us downstairs. WiFi took 24 hours to resume back to normal which was a little bit annoying when we required it for us to check-in our flights as we were going to depart soon. Other than that, we had a good time in Tirana.

A very lovely space with all essential amenities and easy accessibility to different tourist centres by foot. Would definitely stay here again.

Overall this hotel is fantastic. Location is good, room is spacious and comfortable, many ammenities and the staff is all lovely. Unfortunately whoever cleaned my room didn’t do it very well. There was a used hairtie on the armchair and garbage between the bed and window so I didnt want this person touching my things so left the do not disturb on. Also when I booked the room it said I would have a balcony but I didn’t. I asked about changing to a balcony room but was denied. Alda went above and beyond with her service helping me set up things outside the hotel. She is a gem.

I enjoyed my trip at the hotel. All staff were very kind. I was a little nervous because of the missing payment at the entrance. I was tired from the journey and they could have taken this into consideration and sent me to my room and then taken the remaining payment later. At least I expected such kindness. But my entire stay from that day onwards was so wonderful. The room was clean. However, the bathroom supplies were not as written and were missing. For example, it was written as there is a toothpaste. I did not buy toothpaste accordingly. But there wasn't. These are sensitive issues for me. And most people choose their hotel according to what is written in the room. If such sensitive issues are taken into consideration, the hotel is very wonderful, its location is central and you can almost go everywhere on foot (if you like walking). It is both quiet, the employees are great, the housekeeping lady is very polite and meticulous. Except for a few things, I was very pleased. If I go again, this is the hotel I will choose. Thank you for everything!

I recently stayed at the Mercure Hotel, and overall, my experience was very positive. The hotel stands out for its excellent cleanliness, comfortable surroundings, and efficient services. Regarding the location, the hotel isn't in the absolute city center, but this was a conscious choice on my part; I preferred to rely on the reliability and standards of the Mercure brand. In any case, this wasn't an issue as the city center is quickly accessible, and local taxis are very affordable. The only minor inconvenience I encountered – which I'm bringing to Trip.com's attention so they can follow up with their partner – was regarding the application of the city tax. Even though I was traveling alone, during check-out, the hotel initially demanded payment for two people, based solely on the fact that I had booked a double room. However, the city tax applies to the individual staying overnight, not the room itself. The taxable event is the actual overnight stay of a single guest. Although the issue was eventually resolved, I feel it's important to report it to prevent other solo travelers from encountering the same problem. Overall, it's a highly recommended hotel where I would gladly return.

The accommodation was very good: the rooms are beautiful, the dinner was incredibly delicious and great and the service was very friendly and attentive. The more we are disappointed by the livestock. The cows are in very short, about a meter long chains and can hardly move. During our stay we only saw them there. When lying, they are partly in their own mouth. The condition of a bright brown cow that worked extremely thin – Rip, spine and hook bones were clearly visible. Of course we cannot judge whether age or a disease is responsible for it. In particular, in a agriculture tourism where animals are part of the concept, animal welfare should be a high priority. Despite the very beautiful accommodation, excellent food and great service, this aspect has unfortunately left a very negative impression with us and we believe that it should be addressed and improved urgently.

The hotel was located 8 to 10 minutes walkable distance from Skanderbeg Square. The check in process was really quick and easy at the reception. The room was really huge, nice, neat & clean including the restroom. No restriction 24x7 reception and security. For me it was worth the amount i paid during my stay. Overall I had a nice stay, if I visit Albania again for sure I will come back to this hotel 🤞 Kindly note if you visit Albania during winter they AC won't work if they are centralized because of the season. As I was coming from UAE I need AC all the time, hence I suggest to take a room with window, which they gave upon my request.