4-Star Hotels in Tirana County, Albania

Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.

Everything was really good! The room offered a wonderful view of the central square. The room itself was clean, and the staff were friendly and upbeat. Free parking was a nice bonus. The only downside was the very, very basic breakfast. I would have liked at least some hot fried eggs.

Central to restaurants and bars. Very close by to the town square. The only thing was during our stay, there was a blackout and whilst we were on the 6th floor we walked downstairs. However there were no emergency lighting in the stairwell and we had to use our mobile phone torch to guide us downstairs. WiFi took 24 hours to resume back to normal which was a little bit annoying when we required it for us to check-in our flights as we were going to depart soon. Other than that, we had a good time in Tirana.

A very lovely space with all essential amenities and easy accessibility to different tourist centres by foot. Would definitely stay here again.

I stayed here for 5 nights and I highly recommend this hotel. The location is convenient. Nice atmosphere with a beautiful rooftop terrace restaurant and a swimming pool. The terrace restaurant's food and desserts are top-notch. Lovely staff and very helpful ❤️ I’ll definitely choose this hotel again if I come back to Tirana 🇦🇱

I enjoyed my trip at the hotel. All staff were very kind. I was a little nervous because of the missing payment at the entrance. I was tired from the journey and they could have taken this into consideration and sent me to my room and then taken the remaining payment later. At least I expected such kindness. But my entire stay from that day onwards was so wonderful. The room was clean. However, the bathroom supplies were not as written and were missing. For example, it was written as there is a toothpaste. I did not buy toothpaste accordingly. But there wasn't. These are sensitive issues for me. And most people choose their hotel according to what is written in the room. If such sensitive issues are taken into consideration, the hotel is very wonderful, its location is central and you can almost go everywhere on foot (if you like walking). It is both quiet, the employees are great, the housekeeping lady is very polite and meticulous. Except for a few things, I was very pleased. If I go again, this is the hotel I will choose. Thank you for everything!

Location-wise was really inconvenient if you do not have a car. It is located on an extremely busy highway, and it is a trek along the roadside to get to the bus depot or the bus stop. It is a 5min walk from the bus depot that has airport shuttles, which would take you about 30-45 minutes either way. It takes around 40 minutes to get into the city from the bus stop. The breakfast really did not meet standards for a Mercure hotel; the variety was extremely limited, and the food didn't seem very fresh either. I wouldn't bother with paying the extra for breakfast. The room was clean and seemed new from the smell, and it was very decent. The gym was quite unhygienic. I had the room to myself, but there were used towels and cups everywhere, and the ventilation wasn't great.

hotel is great located at the center of Tiarana. Around the heart center of the city. Easy to go alone to the city park and Parlza. Everything is good service, the reception is very helpful and kindly. Have a great breakfast and coffee lounge. Reasonable price for the trip. Room is clean and everyday have helper clean the room. Bed is supper comfortable. Will come again.

I kid you not, albeit short, this was the best experience I’ve had at a hotel in a looooong time. Compliments to the staff above all!! Everyone, and I mean EVERYONE was very inviting, friendly and treated me like family. That and the fact that the room and the grounds were amazing is like the biggest plus. Their ethos of from farm to table is alive and well in all their food and drink (I LOOOVED the sourdough). If you read nothing else, all the amenities you’d ever need are available, luxurious and spacious rooms, amazing food and great courtyard, and hospitable and lovely staff, I can’t wait to come back to Albania just to experience this beautiful stay again!

A decent hotel on the edge of town. Clean modern room, helpful front desk, good breakfast. Shops and restaurants nearby. A 20 min walk into the centre. Nice spa in the basement with free use of steam room and sauna for guests.