5-Star Hotels in Massachusetts, United States

The room was elegant, tastefully decorated, spacious, and well-equipped. The cleanliness was excellent, and the hardware exceeded expectations. However, one lady at the front desk had a very poor attitude; she seemed to look down on people, almost to the point of discrimination.

My second stay at the hotel in a month. Really impressed with hotel services by everyone i encountered at The Newbury Boston. I had a late midnight flight flying out, so have requested for a late check out via trip.com comment box. When I checked in, the hotel told me they took note of my request on the trip.com booking and gave me a late check out. Appreciate the professional service at the reception! And the efficiency of trip.com on meeting my request and bookings 🩵 Thank you

The hotel restaurant is convenient and convenient. The staff were friendly. Location is good. The room I stayed in was wonderful.

I decided to come to Boston for three days on short notice. I didn't want to rent a car, so I had to consider a hotel with a very good location. I considered Langham, Mandarin Oriental, and the Hilton at the airport entrance. I finally chose Langham because Mandarin Oriental was full. Service: I arrived at the hotel at 10 pm, the waiter took my luggage, and the check-in was smooth. The front desk was very friendly. Hygiene: It was clean and hygienic like a five-star hotel, and the restaurant was also very clean. Environment: The location is in the commercial district, there will be many people on business trips, and there will be many people in and out of the hotel during the day. Facilities: The gym and swimming pool are both indoors, with windows, and very bright. I had breakfast at Grana in the hotel on the first morning, and the quality was very good. The hotel's drinks were also amazing, but the dinner and room service later were much worse. It is probably because the hotel was unusually busy this week and the kitchen was overwhelmed. I told the front desk about my dissatisfaction when I left the hotel, and they handled the problem very actively.

Arrived at the hotel around 2 pm and fortunately the room has ready, however we had a room located far away from the elevator, in fact my room is at the end of the of the hallway 😑 the room is small with old furniture, there was some cracks on the wood panel. There is no fridge and the AC was so noisy. The bathroom is good - I think it has been renovated. With the price we’ve paid I think I just bought the ‘location’ instead of the room as it is a very standard room, considering it is a 5 stars hotel.

Very nice hotel, the guy at the front desk is from Shanghai, very professional and handsome. He took the initiative to help order lunch. The afternoon tea on the first floor is very good. I made an appointment with friends to have afternoon tea together. It feels similar to the Peninsula Shanghai. I didn't read the menu carefully and ordered an ice cream. Ahaha, in the end, the whole afternoon tea was not charged. I'm really sorry.

It's a good place to stay when you go out with friends. It's my first time staying in this hotel. The service is very good. There is an oceanarium next to it, and it's not far from Chinatown. It's very convenient. We also went to the art gallery, which was also very comfortable.  Service: Very good service attitude Environment: Very clean and sanitary Facilities: Relatively new

The hotel's sense of history and unique prison style make the hotel worthwhile, that is, the room is small, but how can the room be large in the prison, especially the road from the lobby to the room, just like the prison! recommend!

The hotel is very good, the room is very large and warm, the bed is very comfortable, the heating is very sufficient, the toiletries are L'Occitane series, the hotel has its own beach, golf course, tennis court, restaurant is also very good, breakfast is delicious, the stove is very busy, I hope to visit in summer next time.

Opposite Boston Park. Close to Chinatown. The hotel is low-key, but low-key luxury. The snack room on each floor is super considerate, but there is no kettle, so you can't make tea. You can buy some hot tea in the coffee shop in the lobby, but there is a time limit and the room is relatively small. It is also expensive in this season