5-Star Hotels in Hawaii, United States

Went there for our honeymoon, and the partial ocean view was actually better than I expected! The room condition itself was all fine, but the bathroom was the worst! It's a dry bathroom, but there's no shower door or curtain in the shower stall, so it literally floods... I almost slipped several times in the bathroom. And the towel rack is right above the toilet, so you can't even hang towels there. There's some kind of hook by the door, but how are you supposed to hang all your towels there? Also, for honeymoons, everyone usually gets welcome gifts and decorations... but after checking in, there was nothing. When I asked at the info desk, they said it's something they do after you've stayed one night, on the evening of the next day or something. They just brushed me off, and there was nothing at all during our entire stay. When I mentioned these issues at checkout, they gave me a box of cookies, but it felt like I was being treated as a difficult customer... Anyway, aside from these problems, it wasn't bad, and Hawaii itself was absolutely wonderful!

As the driver said, this is the best hotel in Hawaii. Before coming here, we went to the Hilton on the Big Island and stayed at the Holiday Inn on Oahu. The difference in service quality is stark. Both hotels had a 6 PM check-in time, but here, we felt the warmth and hospitality of all the staff. Knowing we were on our honeymoon and arrived early, they immediately arranged our room. All the service was so attentive. I also recommend the French cuisine at La Mer. Enjoying the sea breeze, the coconut trees under the moonlight, and top-notch service and food will surely be unforgettable. Next time I come to Hawaii, I will definitely stay here again because everything is just too perfect! ✌️

First of all, I want to praise Ctrip's customer service. On the day of check-in, the hotel said that the order had not been received. I contacted Ctrip's customer service and it was resolved within 30 minutes. It should have been early morning in China at that time. I really appreciate the speed of the customer service. The hotel is relatively new, and the sea view room I booked has a nice view. Then the front desk is still very friendly, and any problems can be solved quickly. The flight arrived in the morning local time, but I was checked in immediately, and they took the initiative to help me accumulate Marriott points. The biggest problem is housekeeping. On the day of check-in, I felt that the sheets were not new, and I could see a little shoe print and hair at the end of the bed. But I was too tired that day and didn't care. The next day when I was going to take a bath, I found that the wall of the bathtub was covered with mud, and it was obvious that it had not been wiped. When the cleaning lady came in, I asked to change the sheets and wipe the bathtub. The old lady told me that I had to apply to the front desk to change the sheets. So when I went out, I told the front desk about the sheets and bathtub again, but the front desk's response was obviously that the cleaners should change the sheets automatically. . . Then when I came back at night, I found that the sheets had been changed, but the bathtub was still not cleaned!!! Maybe because I wiped it a little the night before, the cleaner thought it was clean. But when I returned to the room, I found that the bathtub was still full of my hair that I had lost that morning. I left a $5 tip. But to be honest, the room you gave me was not clean, so why should I get more tips? Other minor issues were that the shower water pressure was not good. And maybe because of environmental protection, there was no mineral water in the room, and there were no other supplies except two cotton pads. But you can call the front desk to ask for bathrobes and slippers for free. The hotel has been open for less than a year, and the maintenance feels average. At best, it is a business hotel. If you are on vacation, apart from the problem of traffic jams, it is recommended to stay in Waikiki.

I had seen a lot of negative reviews on various platforms before, but I didn't experience any of those issues myself. 1. I checked in earlier than the official time. The front desk staff was very friendly and explained that my room was still being cleaned, so I couldn't check in immediately. I left my luggage and went out shopping. While I was out, the hotel called to say my room was ready, which was earlier than the standard check-in time. 2. I discussed my room preferences with the front desk, and I was pleasantly surprised when I got to my room. It felt much better than what I had booked.

I was pulling my hair out trying to pick a hotel in Waikiki, but I finally settled on one that wasn't too old and had fewer negative reviews – Ka Laʻi, LXR Hotels & Resorts. 🏨 This hotel used to be the Trump International Hotel and was rebranded as Hilton's LXR last year. Since there's no LXR series in my home country, I did some research and found out that LXR is Hilton's luxury brand, launched in 2018. During my stay, I truly experienced the meticulousness of Japanese-style service. There were many Japanese staff at the front desk and concierge, which explains why so many Japanese influencers recommend it on Instagram. 🛏️ The biggest surprise in the room was the fully equipped kitchen. It wasn't just for show; you could actually cook in it – Zwilling knives, Kinto glassware and pottery, and even a rice cooker and toaster. All the pots, pans, and utensils were there, even chopsticks. What's most commendable is that every single piece of tableware was sparkling clean, like new. For us, who can't finish super-sized portions, being able to pack leftovers and reheat them was a huge convenience. The toiletries were Byredo, which is rare to find in tasteful hotels in the US. The wardrobe in the room also felt very high-quality. 📍 It's a quiet oasis amidst the hustle and bustle. It's a 5-minute walk to the beach and a 5-minute walk to the shopping street. The room offered a partial ocean view, making it convenient for dining, entertainment, and activities, yet it was very quiet at night. 🎳 The only downside was that the public recreation facilities were undergoing renovation, and the pool was temporarily closed. If this is a concern for you, I recommend checking the progress beforehand or waiting until the renovations are complete. ✅ Overall, if you want a comfortable, home-like stay in Waikiki without sacrificing the quality of a luxury hotel, this LXR is definitely worth adding to your favorites.

The location was great, walking distance to the beach, shops , restaurants, etc. Room was nice, great views. The bell desk and concierge were super helpful and friendly. Check in was a bit slow other than that everything was good.

The room is old, but well maintained. If you are a fan of White Lotus, you will feel it as soon as you arrive at the hotel. Pros: The room is well maintained, the green facilities downstairs are good, and the overall living experience is good; Cons: There is no private beach, the privacy is average, and the beach is shared with several hotels; the staff are not very enthusiastic;

The service is very, very warm. Compared with the next door Rosewood, I personally like the service of Four Seasons. The room has good lighting and is suitable for traveling alone. The room of Rosewood is more beautiful than Four Seasons, but it is not suitable for individual travel. It is more suitable for couples. There should not be 3,000 fish in the kings pond as they said. If you go snorkeling in it, the water quality is relatively turbid. I understand that it is sea water after all. It is 6 meters deep. I didn’t see a lifeguard nearby. Do what you can.

My stay didn't live up to expectations. When I went for breakfast in the morning, I was told it wasn't included, even though I'd specifically confirmed it was when booking. That immediately soured my mood. Thankfully, I contacted the platform's customer service, and they resolved it quickly and offered compensation. The hotel's incredible sea view made up for the shortcomings. I really hope the platform and the hotel, especially one with such a rich history, can avoid such communication errors in the future to ensure a truly excellent guest experience.

I've been here many times, and it's still wonderful! However, it's a shame that the counter for Japanese people that used to be there is no longer there, but I still think this is the No. 1 hotel on Maui. There are very few photos of the hotel, but they are of the club lounge or the restaurant next to the golf course.