5-Star Hotels in Hawaii, United States

Went there for our honeymoon, and the partial ocean view was actually better than I expected! The room condition itself was all fine, but the bathroom was the worst! It's a dry bathroom, but there's no shower door or curtain in the shower stall, so it literally floods... I almost slipped several times in the bathroom. And the towel rack is right above the toilet, so you can't even hang towels there. There's some kind of hook by the door, but how are you supposed to hang all your towels there? Also, for honeymoons, everyone usually gets welcome gifts and decorations... but after checking in, there was nothing. When I asked at the info desk, they said it's something they do after you've stayed one night, on the evening of the next day or something. They just brushed me off, and there was nothing at all during our entire stay. When I mentioned these issues at checkout, they gave me a box of cookies, but it felt like I was being treated as a difficult customer... Anyway, aside from these problems, it wasn't bad, and Hawaii itself was absolutely wonderful!

I stayed one night because I knew I definitely wanted to stay here when I came to Hawaii. The view from the room, the hotel staff's attitude, and the service were all very satisfying. There were Japanese staff members on hand, so I felt at ease and was able to check in on things. I'd definitely like to stay here again.

Stayed for 4 nights The check-in staff was arrogant and unfriendly. The check-out staff did not explain the $48 daily destinations fee clearly, and the balance was not clearly stated. After repeated questions, they further explained, but their attitude was unfriendly. Every day, the house keeping staff put the garbage in the room into the garbage bag, but forgot to clean it up and take it away, and only made the bed. There were cockroaches in the bathroom The price is not worth the price. I believe I will not stay here again.

I had seen a lot of negative reviews on various platforms before, but I didn't experience any of those issues myself. 1. I checked in earlier than the official time. The front desk staff was very friendly and explained that my room was still being cleaned, so I couldn't check in immediately. I left my luggage and went out shopping. While I was out, the hotel called to say my room was ready, which was earlier than the standard check-in time. 2. I discussed my room preferences with the front desk, and I was pleasantly surprised when I got to my room. It felt much better than what I had booked.

The service was terrible; they wouldn't even store our luggage. We booked two rooms for four nights, and after checking out, we wanted to leave three suitcases for three nights and pick them up later, but they refused to store them.

Location: The hotel's location is excellent, making it convenient to get to the beach or other attractions. The valet service was also very good. Ambiance: The environment is great; you can see both the sunrise and sunset. Enjoying the breeze on the balcony while watching the sunset in the evening was incredibly relaxing. Facilities: Some facilities were under maintenance when we visited, but we didn't use the hotel's facilities much anyway, so it was fine. The only minor drawback is that the public areas are a bit small, which doesn't quite give it the feel of a resort. Hygiene: Very clean. The hotel's newly renovated style is also very minimalist. Housekeeping cleaned all used dishes and cooking utensils daily, which was a big plus.

The Four Seasons Hotel really lives up to its reputation. The overall service is very good, and the room layout is also great. The swimming pool in particular is very impressive. However, I feel that the service for foreign tourists can be more detailed.

I can recommend this hotel. There are a lot of extra fees that you have to pay for example 37$ per day for a resort fee and 35$ per day if you want to park your car. So for 4 nights we ended up paying almost 400 dollars at the check out only for fees and taxes. Other than that we really enjoyed our stay. The location is great right by a beautiful beach where you can rent snorkeling gear (for free) and swim with fish and turtles! It also offers a lot of complementary activities and a good (although not amazing) breakfast buffet. All in all we felt very relaxed there and would come back.

Fantastic location, fantastic view. The facilities are great and the food at the restaurant is all great! Very classy atmosphere. The golf course next door is also great.