Featured facilities: Snorkeling, Water Sport Equipment
Great
4 reviews
9.2/10
1 night
From AED 389
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9.2/10
Great
AAnonymous UserThe room facilities and scenery can be said to be top-notch in Hawaii, but the hotel service is incredibly bad. The front desk staff was arrogant and rude (I don't know if it was racial discrimination). They did not inform me of the credit card authorization when I checked in, and charged 2 authorizations of 400 and 700 US dollars. The money has not been recovered yet. When I checked out, I needed a shuttle bus to go to the villa to pick up my luggage. I called for 25 minutes but no one answered. Later, I called the room service staff to call the shuttle bus. There are 2 restaurants in the hotel. The service staff in the light meal restaurant is relatively friendly, while the service staff in the formal restaurant is very rude. You have to pour water/wine by yourself. After the appetizers, the champagne was not served. I suggest that babies who can't stand being bullied should not go there, because they will really be bullied by the staff inside. Also, the snacks in the room minibar are expired.
AAxiaomengThe two bedrooms with private bathrooms, plus a small third bedroom, offered plenty of space. The two balconies had great views, and we even saw a fireworks show on the beach at night. Some floors of the hotel were under renovation, so there was occasional construction noise in the evenings. The Japanese breakfast options were a nice touch. Overall, we were very satisfied. We'd definitely choose this hotel again when we come back to Hawaii! 👍
WWaikikistI've stayed at three hotels in Hawaii, and this one was the cleanest. The room size was a bit smaller compared to other hotels, but it was fine. Since it was Christmas, they were giving out hot chocolate in the lobby, which was delicious.
It's very close to the beach, and the pool is nice and pretty, but for beach equipment rentals, you have to go to a place quite a distance away, not the hotel itself. That was a bit inconvenient.
Also, the pool water was a little dirty.
Using the washing machine here was great, as it was $3 compared to $6 at Marriott.
When I checked in, Japanese staff helped me, but I was a bit disappointed that they kept talking to each other in Japanese and didn't provide enough information about using the hotel facilities.
XXiangzixuanThe Four Seasons Hotel really lives up to its reputation. The overall service is very good, and the room layout is also great. The swimming pool in particular is very impressive. However, I feel that the service for foreign tourists can be more detailed.
GGuest UserI had seen a lot of negative reviews on various platforms before, but I didn't experience any of those issues myself.
1. I checked in earlier than the official time. The front desk staff was very friendly and explained that my room was still being cleaned, so I couldn't check in immediately. I left my luggage and went out shopping. While I was out, the hotel called to say my room was ready, which was earlier than the standard check-in time.
2. I discussed my room preferences with the front desk, and I was pleasantly surprised when I got to my room. It felt much better than what I had booked.
KkimsoulThe view of the hotel facing the sea is very beautiful, and the view of the Makai golf venue next door is also beautiful. The hotel windowsill can look at the sea, and many people surf every morning and evening. Valet parking and resort fees need to be paid to the hotel separately, but are good value for money. The device is indeed out of date, it is still the charger for iphone4, but you can go to the supermarket in Princeville Center to rent a DVD. Soak in the hotel and don't want to go anywhere.
GGuest UserI can recommend this hotel. There are a lot of extra fees that you have to pay for example 37$ per day for a resort fee and 35$ per day if you want to park your car. So for 4 nights we ended up paying almost 400 dollars at the check out only for fees and taxes. Other than that we really enjoyed our stay. The location is great right by a beautiful beach where you can rent snorkeling gear (for free) and swim with fish and turtles! It also offers a lot of complementary activities and a good (although not amazing) breakfast buffet.
All in all we felt very relaxed there and would come back.
JJuan Carlos Garza GarciaLoved the pools (they are huge and all connected) and the breakfast buffet is delicious. Everything is beautiful around the hotel, the ocean views and the sunsets are marvelous. The hotel is really nice and the staff is so friendly. the rooms are clean and spacious, and the hotel is really near from the Wailea shops where you can find everything (there is an ABC store there)… We loved it!.
GGuest UserThe room was spacious, clean, and well-appointed with all the amenities you'd expect from a hotel of this caliber. The bed was extremely comfortable, and I appreciated the quality linens and the range of pillows available. The bathroom was modern with a powerful shower and plenty of toiletries. The only minor downside was the view – I had a room overlooking the parking lot, but that didn’t detract from the overall comfort of the stay.
TTIANJIThe hotel is located on the hill, below is the golf course and the beach. Compared to the four seasons that live below the beach, I think the sunset is more beautiful at the Wailea Hotel. In addition, it is very convenient to go to the beach to have a hotel Tesla. Because it is an adult hotel, it is strongly recommended that couples without children come here. The overall garden of the hotel is very beautiful and quiet. The overall service of the hotel is also very thoughtful. The front desk is warm and the hotel can be called golf. Car transfer, live here, no regrets