The Lalit New Delhi

Property is clean and well managed with a smooth running of operations. Very comfortable stay and good breakfast. It’s a popular choice of indian and international tourists visiting India. The service was a tad bit slow, but it’s really not an issue. Staff is very friendly, courteous and professional and we enjoyed our stay here. It felt safe and comfortable and we will be visiting again.

A wonderful place that makes you feel very safe and provide a very clean environment. Basic rooms tho are not special, it is worth it to spend a bit more and get an exclusive or club. Amazing stuff all around. In the heart of CP with lot of taxi and Tuk Tuk all around ready for your trip.

Insects and dust in the room. Mosquitoes in the room and even small spiders on the bed. The room is quite dusty- keep coughing when you are in the room.

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

The hotel is cozy and clean , the location is good near connnaught place that there are a lot of restaurant

Thank you very much for all members of kind and helpful staff. Special mention for Arendra🙏🙂🙏

This is a great hotel. every thing about this hotel is excellent , the Room service is excellent specially Dinesh who made my room is an excellent person. He made sure that we are always comfortable. The Ambience , the vibe in this Hotel is great. I will recommend this Hotel to all.