5-Star Hotels in North Sumatra, Indonesia

Grand City Hall Medan is a genuinely impressive hotel and one of the better luxury stays in Medan. From the moment you arrive, you can immediately tell that this is a true five-star property. The lobby is constantly busy and lively, yet everything feels organised and well controlled. Despite the number of guests coming and going, the hotel maintains a polished and professional atmosphere. The room was excellent and easily one of the highlights of the stay. It was spacious, comfortable, and well maintained. Having access to the indoor pool added an extra touch of luxury and made the experience feel even more premium. The amenities provided were of good quality and reflected the hotel’s upscale positioning. The facilities are another strong point. The swimming pool is spacious and inviting, while the gym is large, well-equipped, and has everything needed for a proper workout. The hotel’s location is also fantastic, with plenty of restaurants, cafes, and places of interest within walking distance, making it convenient for both leisure and business travellers. Breakfast offers a very large selection of dishes, with plenty of local and international options available. While the variety is impressive, the taste of most items was simply decent rather than exceptional. There is certainly something for everyone, but the food itself doesn’t quite reach the same high standard as the rest of the hotel experience. Unfortunately, we experienced an accident during breakfast service. To the hotel’s credit, the staff handled the immediate situation quite well. We were promptly moved to another table and complimentary coffees were provided, which was appreciated. However, it felt like the incident should have been escalated further to management, where a more meaningful service recovery could have been considered. That said, the incident did not significantly affect our overall impression of the hotel. The quality of the rooms, facilities, and overall experience still stood out. Grand City Hall Medan delivers the comfort, amenities, and level of service expected from a five-star property, and it remains a hotel that I would happily recommend to anyone visiting Medan.

We love our stay here. The room was spacious, clean and spotless. Bed was very comfortable. Bathroom was also clean and well maintained. Shower gel and lotion with lightly lavender scented were our favorites. Breakfast was very delicious with western, asian, and local cuisine. We also love the service that all the staff provided. Especially the receptionist that helped us had a smooth check in. Overall we have a great stay here and will definitely stay here again the next time we visit Medan.

On the first floor, complimentary coffee and tea are available 24/7, which is very convenient. The mattress provides good support, so no backaches. The warm-toned lighting is easy on the eyes for reading, and calling out to 'Xiao Du' for soft music helps me fall asleep quickly. The smart toilet offers convenient washing. The facilities are comprehensive and very new, which is great. There's a laundry room and simple gym equipment on the 4th floor, making it practical for longer stays. The self-service coffee and tea on the first floor taste decent, I have about two cups a day. The mattress is neither too soft nor too hard, very comfortable. The warm lighting isn't harsh, and the smart toilet is clean. The service is excellent.

This hotel is well situated near Ferry Terminal. The hotel room is clean and the service is good. The breakfast has a variety of choice from western, local and Asian cuisine. They give us complimentary cake for our honeymoon trip. That is so thoughtful and great service.

IT'S JUST FANTABULOUS EXPERIENCE STAY IN THE PROPERTY HONESTLY. LOCATION JUST BEYOND IMAGINABLE DISTANCE AS WELL AS EASY ACCES TO THE CITY. ROOMS ARE COMFORTABLE TO STAY AS WELL AS FRONT DESK AND HOUSEKEEPING HOSPITALITY. GOOD MANNER WELL TRAINED STAFFS. FANTASTIC BREAKFAST HAS BEEN SERVED. HAPPY STAY IN THIS HOTEL TQS AND REGARDS