I asked for a shuttle bus pickup twice or exchanged it on SNS, but it didn't come for two hours. After all, the driver of the holiday inn was worried and called out and sent me. He sent me to the airport properly. I was sorry to make a reservation because there was a shuttle bus service, but the room was clean and the breakfast was good.
I recently stayed at this hotel and while it had some redeeming qualities, my overall experience left a lot to be desired. Here's a breakdown of my stay:
Pros
1. **Affordable Price**: The room rates were budget-friendly, making it suitable for travelers looking for a cost-effective option.
2. **Staff**: The staff was polite and tried to be helpful, though they seemed understaffed at times.
Cons
1. **Amenities**: Basic amenities like toiletries, fresh towels, and a working air conditioner felt subpar. The Wi-Fi was slow and unreliable, making it difficult to stay connected.
2. **Noise**: The walls were thin, and I could easily hear people talking and walking in the hallways, which made it hard to get a good night's sleep.
Overall Experience:
It might be a decent option for someone on a tight budget and just to stay for one night, but I would recommend spending a little more to stay somewhere with better facilities.
The room is very big and spacious. It is not far from the airport and there is a bus to pick you up. The hotel environment is OK. But the hotel breakfast is a bit unpalatable. Other places I went to were OK.
It was very convenient to use as it was close to shops, restaurants, and supermarkets. There were plenty of beds, and the room and bathroom were clean. The staff in the lobby was also very friendly. There was ample parking so it was easy to use. The surroundings were quiet, so I was able to rest comfortably at night. If I visit McAllen again with my family, this is an accommodation I would like to use again next time.
Everything okay but the breakfast same thing for both days and no juice for breakfast and the reception guy was very rude he throw the pen at me and was yell this happens on Friday night doing check in time ..and the other thing no pool but besides that everything els okay I will book again if I ever go back to Dallas Tx
Overall, it's not bad. The facilities meet the needs of this price range, the hygiene is up to standard, the environment is good, it's not far from the airport, and the shuttle service is OK, but the number of breakfasts in each room is different from the Ctrip booking interface, which Ctrip solved later.

Had a very pleasant stay at this hotel. The entrance and lobby is very beautiful and luxurious. I had a balcony with a sea view which was definitely worth it.
Great location. Room was nice and clean. Had a basketball court which was awesome for me. And the receptionist Latisha was excellent and very helpful. Will definitely recommend.
Everyone was super friendly, our room was clean and “the best room ever” according to our kids. We were super happy with our stay and we will definitely return!
Had a quick work trip and was looking for a place that I could get easily back and forth to and from the airport. Grateful for the shuttle service provided by the hotel and for the driver Perry. He is truly a gentleman who cares about his passengers. Quite thoughtful. Given some of the reviews, I was little concerned arriving at the hotel BUT I could not have been more pleasantly surprised. It seems some of the reviews may be for some of their other locations which share the same name. This hotel was spotless. It is less than a year old. The rooms are spacious, clean, comfortable bedding, pillows, lots of outlets and USB ports throughout, and the bathroom stocked with Dove hand wash, lotion, shampoo, and soaps. The common areas are also great--the gym, the bathrooms, the coffee/tea area, etc. They are well designed and equipped with plenty of seating and charging capability. Also, I want to give a shout out to front desk clerk Cindy. She was working extremely long hours each day I was there and helpful at every turn when I had a question. Others mention the noise of the nearby interstate--that was not a problem for me as I travel so much that I bring with me a hand sized white noise machine. Makes a huge difference. Would stay here again.
Everything was perfect the clerk at the front desk was very helpful and polite 10 out of 10 costumer service breakfast was delicious and kitchen staff really nice our room was very clean
It was close to an event that I had at Isla Blanca Park. My coffee pot wouldn’t work & they brought me a new one, immediately. I liked having the outdoor heated pool. It was nice swimming in the warm water on the cool evenings. Very friendly staff.
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