5-Star Hotels in Surrey, United Kingdom

The hotel is nice and lovely. Location is decent and near parks. Service could be better, didn’t really feel the presence of the staff, very standard service - I only put 4 stars because of the person who offered to drive us around the property in the buggy, sorry forgot his name but he was originally from Hong Kong. Rooms were nice and clean, the spa amenities were also nice and there’s an indoor pool that kids can use on specific times. The kids activities were also nice? They had something prepared everyday and the petting farm was my daughters favorite as you can pet and brush and feed horses, donkeys, ducks, goats, rabbits etc.

OMG, what can I say about this hotel? The hotel is beautiful, but the room is so small. Two people are fighting each other even if they turn around, and the luggage cannot be opened. There are two chairs, but there is no room for legs. No more, the bathroom is even smaller. Well, I went to live in a servant's room in a large manor. After staying for two nights, there was no cleaning service, towels were not changed, and there was no mineral water. The problem with all these hotels in the UK is that they have to set a specific time for breakfast, which is troublesome. The breakfast environment is very beautiful and quaint, but there are actually very few breakfast varieties. It’s nothing more than a continental breakfast or Bank Dick eggs or Spanish omelette or something like that