Everything was perfect! The staff was kind, helpful, and extremely efficient, as always in Japan. I loved the delicious ramen served in the evening, the relaxing onsen, the peaceful atmosphere, the impeccable cleanliness, and all the extra services included. The location is also very convenient, just next to the station. I would have loved to stay more nights, but unfortunately, there was no availability. I really hope to come back!
Very good value. Double room is spacious for two people. Bathroom is also spacious. Room, lobby, and public bath are clean. Very close to the Matsue station (less than ten minutes walking). Convenient and would return again. It wasn't super cheap when we booked, but it's definitely a case of getting what you pay for.
Suitenkaku was our first stay in a Ryokan. Those who want to visit Tottori, Izumo and Sakaiminato will find Matsue well located, while the Ryokan is next door to the Ichibata railway deserving the Izumo Taisha. The room was renovated and very spacious, offering a direct view to the lake. Above all, the staff was absolutely friendly and helpful. Real Omotenashi !
We are fully satisfied with our stay. Will repeat for our next stay in the area.
This was a very nice hotel. The bed was very comfortable and had a large window which was great for letting the light inside. The staff were very friendly and helpful. The area was quiet. There was one tiny issue where I could hear a buzz noise from outside but that was blocked out when the television was on.
Matsue Excel Hotel Tokyu was our 5th hotel in this journey, and honestly, it set the bar pretty high.
The location was hard to beat — right opposite Matsue Station, and it could be easily reached through an underpass, which was especially helpful when travelling with big luggage or during bad weather.
One big surprise for us was the check-in experience. We arrived at the hotel at around 11.30am, fully expecting to leave our luggage and return later, but we were told that our room was already ready and we could occupy it immediately instead of waiting until the usual 3pm check-in time. It also seemed that they upgraded our booking to a Standard Double Room, which made the experience even better. Two thumbs up for this hotel.
Even though we had booked a Standard Single Room, the space genuinely surprised us. The room came with a queen bed and was more than comfortable for two of us. We were able to fully open our large suitcases without feeling cramped — something that is not always guaranteed in Japanese hotels.
The room layout was practical and well thought out, with a proper TV console and work desk with a chair, a single sofa with a small table, an air purifier, and a fridge. The TV model was a bit outdated, though it did not affect our stay.
The bathroom was also spacious, with a proper bathtub that allowed us to stretch our legs comfortably after long days out. The bed was very comfy, and they provided two pillows for each of us, which made our sleep even better.
Amenities and bottled water were provided at the lobby area, which we found convenient. We paid around SGD159 (JPY19,000) for two nights, and it was excellent value.
Overall, it was one of the best hotels in this journey, and we would gladly stay here again.
I couldn't get a room at my usual hotel so I stayed here.
It's right in front of Izumo Station and the shuttle bus to Izumo Airport is right in front of it.
There are convenience stores nearby, Seven and Lawson, so you won't have any trouble having dinner at a nearby izakaya.
The room was also very clean.
There was a morning newspaper service in the elevator hall.
There aren't many long-term stays, so there is no laundry, so I went to a coin laundry about a 5-minute walk away.
They do dry cleaning.
The only thing that bothered me about my stay was the shower curtain! It smelled like damp laundry, so I couldn't relax in the bathtub.
I think they're busy, so even if it's impossible to dry it properly every time, I wish they could at least make it possible to change it.
Other than that, it was really good.
Also, you take the amenities you need from the lobby up, but
It said that you can only have one per stay.
I'm a woman, and I don't do much skin care, so one pouch of lotion and cream was enough for me to use morning and night, but I think it wouldn't be enough for someone who takes care of things properly.
However, I realized that the location in front of the station is really convenient, so I'd like to visit again if I can make a reservation.^_^
It’s really a very good hotel. I didn’t expect anything from Shimagen, but from the beginning of landing at Izumo Airport, all the way to the hotel, I met very warm and friendly people. The staff of the bridge management were very enthusiastic and responsible. The design and facilities of the hotel can be said that I have lived in the top three in all Japanese hotels. The design is obviously very attentive, convenient and practical, not fancy, simple and generous, and the room is really clean. The hotel is on the right hand side of the station and the traffic is convenient. The reception staff at the front desk were not only enthusiastic and patient, but also specially printed the Chinese version of the hotel guide, moved, great praise! ! !
When you leave the station, don't rely on Google Maps for directions as it might send you on a long detour. Instead, just turn left and the bus stop is right there. The hotel rooms are quite spacious, and they even offer hot spring services, which is a fantastic perk! The front desk staff were all incredibly friendly and helpful.
It was a good distance from the station, the large public bath was very clean, and the hygiene standards were also very good, so I would definitely like to use it again.
Very Good
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AANDREAS NUR JAHJAMatsue Excel Hotel Tokyu was our 5th hotel in this journey, and honestly, it set the bar pretty high.
The location was hard to beat — right opposite Matsue Station, and it could be easily reached through an underpass, which was especially helpful when travelling with big luggage or during bad weather.
One big surprise for us was the check-in experience. We arrived at the hotel at around 11.30am, fully expecting to leave our luggage and return later, but we were told that our room was already ready and we could occupy it immediately instead of waiting until the usual 3pm check-in time. It also seemed that they upgraded our booking to a Standard Double Room, which made the experience even better. Two thumbs up for this hotel.
Even though we had booked a Standard Single Room, the space genuinely surprised us. The room came with a queen bed and was more than comfortable for two of us. We were able to fully open our large suitcases without feeling cramped — something that is not always guaranteed in Japanese hotels.
The room layout was practical and well thought out, with a proper TV console and work desk with a chair, a single sofa with a small table, an air purifier, and a fridge. The TV model was a bit outdated, though it did not affect our stay.
The bathroom was also spacious, with a proper bathtub that allowed us to stretch our legs comfortably after long days out. The bed was very comfy, and they provided two pillows for each of us, which made our sleep even better.
Amenities and bottled water were provided at the lobby area, which we found convenient. We paid around SGD159 (JPY19,000) for two nights, and it was excellent value.
Overall, it was one of the best hotels in this journey, and we would gladly stay here again.
YYolkieThis hotel is truly amazing! I appreciate a lot on:
- warm and friendly staff who could not speak much English but were very nice to explain to me the details of the hotel
- gorgeous garden where you could take a seat and enjoy the view
- free Japanese alcohol at 1500-1800 (soft drinks until 2100)
- impressive free Japanese cultural performance at 2110
- quick and positive response despite I made several urgent requests due to sudden plan change
- free shuttle bus service between JR station and hotel if you approached front desk for information
- the environment of the public bath was quite clean
- totally different food combination in dinner for 2 nights
Considering the price I paid for such service, I would say the quality is definitely beyond my expectation. :) Thank you every hotel staff who made my experience a better stay!!
看看山看水看雲A hotel that is convenient. There is an articial spring in the basement that closes at 1am. Good for people who have got a long day out. The bedding is clean but a bit yellowish.
Very polite and good hotel staff. They let us store the luggage for two nights while we r away and will come back to stay on the 3rd night.
GGuest UserVery good value. Double room is spacious for two people. Bathroom is also spacious. Room, lobby, and public bath are clean. Very close to the Matsue station (less than ten minutes walking). Convenient and would return again. It wasn't super cheap when we booked, but it's definitely a case of getting what you pay for.
RREI YSIt’s really a very good hotel. I didn’t expect anything from Shimagen, but from the beginning of landing at Izumo Airport, all the way to the hotel, I met very warm and friendly people. The staff of the bridge management were very enthusiastic and responsible. The design and facilities of the hotel can be said that I have lived in the top three in all Japanese hotels. The design is obviously very attentive, convenient and practical, not fancy, simple and generous, and the room is really clean. The hotel is on the right hand side of the station and the traffic is convenient. The reception staff at the front desk were not only enthusiastic and patient, but also specially printed the Chinese version of the hotel guide, moved, great praise! ! !
GGuest UserSuitenkaku was our first stay in a Ryokan. Those who want to visit Tottori, Izumo and Sakaiminato will find Matsue well located, while the Ryokan is next door to the Ichibata railway deserving the Izumo Taisha. The room was renovated and very spacious, offering a direct view to the lake. Above all, the staff was absolutely friendly and helpful. Real Omotenashi !
We are fully satisfied with our stay. Will repeat for our next stay in the area.
Ttravel with IlaEverything was perfect! The staff was kind, helpful, and extremely efficient, as always in Japan. I loved the delicious ramen served in the evening, the relaxing onsen, the peaceful atmosphere, the impeccable cleanliness, and all the extra services included. The location is also very convenient, just next to the station. I would have loved to stay more nights, but unfortunately, there was no availability. I really hope to come back!
RRaymondTo be honest, the location of the apartment is not bad, and it is very convenient and easy to locate. The only thing to criticize, if you are asking me, is that it is so close to the traffic which cause a bit of noise. It is clean and tidy and have most of the daily necessities. We loved the cooking utensils especially the heating plate.
There are lots of restaurants and very need to Lawson. A great place to stay! 😄😃👍👍👍
SSheila QUANService: The service is still very good.
Facilities: There are water dispensers and ice machines in the public area on the 1st floor, saving money for water purchases. The rooms are quite complete, but the air conditioner will be a bit noisy, and you can sleep with earplugs.
Environment: Just opposite the jr Izumo Station, just across the road, it is very convenient to store luggage.