Posted on Oct 11, 2025
Guest User
Disappointed. Booked a double queen room. Received a call asking if I would like an upgrade to a suite.the suite was below grade , single queen with a 1970s Niagara Falls love hotel jacuzzi wrapped in mirrors in place of the 2 nd bed.
Was there back in December and they failed to make up the room 2 nights. This time I was there 2 days and they failed to make up the room.
The counter staff were pleasant and apologetic. The continental breakfast was good and the lady working there was very nice.
The location was good for my purpose and the cost was inline for a 2 star hotel.
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Price per night fromUS$83
Posted on May 26, 2026
Faith LobatonWe had a great stay at Holiday Inn Downtown Toronto! The hotel is conveniently located near the heart of downtown, making it easy to explore nearby restaurants, shops, and attractions. The room was clean, comfortable, and well-maintained, and the staff were friendly and accommodating throughout my stay.
The only small downside was the hotel parking, which was a little pricey at $40 per day. However, there are plenty of cheaper parking options nearby, so it wasn’t a major issue. Overall, it was a wonderful experience and I would definitely stay here again!
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Price per night fromUS$196
Posted on Jan 20, 2026|Bed In Bed In 4-Bed Dorm (Mixed Gender)
JachariahThe bathroom and sink here weren't as spacious as in Vancouver, but the breakfast was fantastic, though I forgot to take pictures. The front desk staff were warm and polite. It would be even better if the bed could be replaced so it doesn't creak when getting in and out.
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Price per night fromUS$44
Posted on Jan 2, 2026
Guest User
This was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!
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Price per night fromUS$148
Posted on Apr 12, 2026
skyee13
initailly out room keypad was out of battery but the staff was very friendly they assisted and provided us another room asap no wait
staff was very helpful and polite
perfect hotel away from tourist crowds
parking is additional 15$ onsite
rooms are clean and good
there is no smoking or bad smell in rooms
rooms with balcony have a view
view shows river amd part of falls
awesome hotel prices high on weekends otherwise better than big brands
hotel was a piece of mind
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Price per night fromUS$112
Posted on Oct 10, 2025
Guest User
The front desk staff are very friendly, the hotel facilities meet the requirements for tourism and leisure, and the location is excellent. There are shuttle buses at the door to various attractions in the Niagara Falls area, and it also provides direct access to the bus station connecting to downtown Toronto, making it an ideal choice for your travel itinerary.
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Price per night fromUS$173
Posted on Mar 14, 2025
kyes123
nice little place pool was warm wish the slide be open more days then fri n sat had a park side view not much there but atleast nice lil balcony
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Price per night fromUS$111
Posted on May 5, 2026|Queen Bed In Room
Guest User
First of all, thank you for the free upgrade. The views from both the bedroom and the living room were excellent, and the space was large enough for a group of friends to relax, especially with the poker and foosball tables. The location is also great, right in downtown.
However, the shower amenities could be improved, particularly the shampoo and body wash, and the toothpaste looked quite messy (fortunately I brought my own). The soundproofing is also not ideal, as I could hear the couple in the next room talking, and I felt a bit uncomfortable using the bathroom and blow‑drying my hair after coming back late from a concert.
The check‑in time is quite rigid at 4 p.m., although they do allow you to delay check‑in until 7:30 p.m. I was initially confused because I waited for over 10 minutes at the original building (before the upgrade) and wasn’t sure if the receptionist would come to pick me up. Once we met, though, the receptionist was very friendly and clearly explained the amenities and check‑out procedures.
Overall, despite the strict rules and minor issues, I really liked the room and had a happy stay.
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Price per night fromUS$64
Posted on Jul 2, 2026
Guest User
Great location, but the room was a major bait-and-switch.
We booked a ”river view” room for our honeymoon, but the room we received was worlds apart from the promotional photos. Our view was 85% parking lot and 15% river—and at night, the river view was completely non-existent. I understand showcasing the ”best room” online, but it felt misleading. Additionally, the Jacuzzi was located in the bedroom rather than the bathroom as pictured, meaning we froze walking across the room to the shower to rinse off.
We had notified the hotel weeks prior about our late check-in and our honeymoon. When we approached the front desk about the room mismatch, the staff member was understanding and helpful, but offered an Applebee's breakfast voucher to compensate. When we refused, they told us ”it was not a big deal” to just accept it. While I know they were trying to help, that specific phrasing felt dismissive given the situation.
Pros:
> Location: Incredibly convenient, located right near the Falls Incline Railway.
>Service: Check-out was extremely fast and seamless.Amenities: General hotel amenities were okay.
Cons:
>Vouchers: The hotel dining vouchers are pretty underwhelming. We used one for Brasa Brazilian Steakhouse and it still came out to almost $200 CAD, which in my opinion, was not worth it.
>Room Reality: The layout and view were huge letdowns compared to what was advertised. The light switch for the bathroom in our was was also wonky -- If you move it wrong it doesn't turn on.
Overall, the location is great, but don't expect the rooms to look exactly like the photos on the listing.
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Price per night fromUS$119
Posted on Mar 15, 2026
Heebravo
Got so lucky to have this room which was perfect to spend time to catch up with my friends!
Suite room was amazing and the cleaner was the most professional one we have ever met!
The location is just right in front of the Harbour and likely 5 mins from Union station!
We definitely stay again
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Price per night fromUS$298