We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
My stay at this hotel was, overall, very satisfying. The entire process, from check-in to check-out, went smoothly, leaving me with a great impression of my accommodation.
First off, the hotel's location is incredibly convenient, with easy access to transportation. There are also plenty of restaurants and shops nearby, making daily commutes and dining a breeze. Upon entering the lobby, I was greeted by a clean, tidy, and comfortable environment, exuding a quiet and welcoming atmosphere. The front desk staff were very friendly and efficient with the check-in process, patiently answering all my questions, which I found very thoughtful.
I was also quite pleased with the room. It was clean and well-maintained with a sensible layout. The bed was soft and comfortable, ensuring a good night's sleep. The in-room facilities were comprehensive, with the air conditioning, hot water, and Wi-Fi all working perfectly and conveniently. The cleanliness was also excellent; everything looked neat and fresh, making for a reassuring stay.
Furthermore, some of the hotel's amenities added to the positive experience. The breakfast selection was quite varied, offering both simple Chinese dishes and some Western options, and the taste was pretty good. The restaurant environment was clean, and I found it quite relaxing and comfortable to dine there in the morning.
Of course, there's always room for improvement, for example, better soundproofing would be ideal. However, overall, my stay was still very pleasant. From the environment and service to the overall value for money, everything met a very satisfactory standard.
All in all, it was a comfortable and enjoyable accommodation experience. If I have the chance to visit this area again in the future, I would still consider choosing this hotel and would happily recommend it to friends looking for a place to stay.
Room was new and clean, with a spacious balcony to dry the swimsuits. The beach was clean too.
Family-friendly resort. But there was a used diaper right at the kids pool on our first day :[
Towels facility is capped at 3 towels maximum per room, there were 4 of us (2 adults, 2 young kids).
Immediate payment for pool side F&B, no option to charge to room bill.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Very good facilities, swimming pool until 10pm. Direct access to beach. Good view straight to East so can see sunrise. Sgi good service even raya they serve us nicely.
However, night time vibe changes alot. Some weird thing happend. Baby cry very loud and my niece even stand in front of the window. So need to take note if you are sensitive towards those thing need to consider.
But will thinking of repeat again.
Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
This hotel was newly refurbished so it still got a little smell of paint.
Overall, the service of the front office and f&b staff are friendly.
The cocktail selection is limited
We had a wonderful stay at this apartment! The unit was very clean, spacious, and comfortable ,perfect for a short getaway or even a family stay. The interior was modern and well-maintained, and all basic facilities were complete and functioning well.
We encountered friendly guards at the entrance of the hotel who helped guide us to the carpark. Unfortunately once we reached to the front desk to obtain our room keys, they said their system was down. But to our surprise, they allowed all customers with this problem to head to the cafeteria and ordered anything in the menu for free as an apology. Overall, it was a good experience. There were many facilities and the service was fast. Facilities in the hotel included swimming pool (outdoor and indoor), cafeteria, hard rock band bar, and many others we unfortunately weren't able to visit all during our 1-night stay. Their room was clean and spacious considering it's a 2-people room. The view was breathtaking at the balcony of the room, especially the morning view. We were able to see sunrise at 7am and manage to take many clear pictures of it. To summarise it, my family and I enjoyed our stay there and we'll be back when we get the chance.
This beachfront guesthouse truly excels in both the guest experience and its management. It boasts stunning sea views, with clean, well-lit rooms; some even offer direct sunset views over the ocean. The front desk and room service teams are professional and courteous, handling check-ins, luggage storage, and in-room requests promptly.
The property is well-designed with excellent facilities for families and vacationers, and the beach is just a short walk away. It's an ideal getaway for families, couples, and friends. Overall, the stay was comfortable and offered great value for money, reflecting excellent operational standards. It's definitely a place worth revisiting and recommending.
Amazing
64 reviews
9.6/10
Price from
THB 1,568
per night
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8.3/10
Very Good
GGuest UserHmm, how do I put this? At this price point, you can't expect top-notch service, ambiance, or facilities, but for what you pay, it's decent. The room did have a bit of a damp smell. I was shopping at the outlet mall for a long time, so I didn't want to stay up in the mountains and chose this cheaper hotel nearby. Since I was only there for a few hours at night, it didn't really matter. The room was surprisingly spacious, actually, very big. It had a living room and two bedrooms, but I was only traveling with one child, so I didn't even use the smaller room. The small room had no windows and was quite damp; it probably wouldn't be very comfortable to sleep in. However, the main room was perfectly fine – the bed was large, the room itself was big, and it even had an en-suite bathroom.
MManmanlyThe hotel felt like a quiet, secluded haven. We booked a beach villa, and they even accommodated our request for a room with a great view. There were many sharks by the jetty, and we could snorkel right outside our room to see plenty of fish and small sharks. The hotel food was good, though a bit pricey. The room design was truly impressive, with front and back doors offering different views, and we even saw many playful monkeys. The cleanliness was absolutely spotless! It also came with a separate vanity table, which turned out to be perfect for our child's homework.
The only letdown was the spa. For a hotel that markets itself as a spa destination, the spa rooms were chilly and damp. The therapist was simply awful; she even stopped massaging me when I fell asleep??? I definitely do not recommend getting a spa treatment at this hotel.
AAnonymous UserLocated halfway up Genting, there are plenty of restaurants nearby, making dining very convenient. It's also easy to get to Genting Highlands, about a 15-20 minute drive, and there's free parking available.
CCandace KWe were 2 adults and 3 children, staying in an apartment-style room. It was quite a distance from the check-in counter, so we had to drive. We were on the second floor, and there was no lift, so we had to use the stairs. When we returned at 11 PM, the stairwell was unlit, which could be particularly risky if you have elderly people or small children with you. The room had a damp smell, and toothbrushes and toothpaste were not provided. More than half of the switches on the bedside tables were broken. For breakfast, by 9:30 AM, there was hardly any food left, and there were no staff to seat us. When my child pulled back the covers on their single bed, they felt itchy. Undeniably, the location is excellent, being close to Kea Farm.
WWanee ZulkifliMe and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
GGuest UserThe unit is new, clean and spacious, especially suitable for families or group stays. Facilities are quite complete (kids play area, pool, etc.), and the view from the room is really nice. Location is also convenient with a covered walkway connecting towards Genting area
However, a few things to note: Check-in can be VERY slow during peak periods; Some guests reported hot water / water pressure inconsistency. Overall, it’s a comfortable and family-friendly stay, but service and maintenance still have room for improvement.
AAnonymous UserI recently stayed at this hotel for 2 nights and had mixed experiences. On the plus side, the hotel's mountain-top location is unbeatable, with breathtaking views and a 15-20 minute drive to the theme park and ******. The staff were friendly and helpful, making check-in and check-out a breeze.
However, I had some significant concerns with the hotel's facilities, which felt outdated and in need of maintenance. There is a swimming pool with warm water, but no hot water shower at changing room after you swim. It's not possible to shower there before you back to your hotel room. Cleanliness could also be improved too. The biggest headache was the parking - while it's free for hotel guests, the process of validating and exiting the car park was convoluted and stressful, especially during peak hours. I.e. every time you exit the car park, you need to validate your touch n go card at hotel lobby (tower 2) while car park is at tower 7. You have to take lift to level 3 to walk across skybridge and take lift again to collect your car. Don't forget you only have 20 min to exit the car park after validation. And the parking lots themselves were also cramped and challenging to navigate.
The hotel's layout, with multiple towers and levels, was confusing even for me, and I found myself getting lost daily. I e. Check in at tower 2, you may stay at tower 3, car park is at tower 7, and breakfast is at another tower. If you're comfortable with this, you might enjoy your stay, but I'd recommend exploring other options in Genting Highlands.
书书豪This accommodation feels a bit older compared to when I stayed a few years ago, but the price has also significantly decreased, making it a reasonable and fairly good value for money option given its current rate and overall facilities.
I stayed on the 29th floor this time, primarily to experience being surrounded by mist, which was indeed a unique and rather special highlight of this place. However, the dining options around or within the hotel are quite limited.
The only thing that really impacted my experience was a connecting door to the adjacent room, which had poor soundproofing. Around 1 AM, I could clearly hear a man and two women talking in the next room, which disturbed my sleep. If you prioritize quietness, I'd recommend confirming the room type with the hotel beforehand.
GGuest UserKasturi truly feels like a dream come true …the calm atmosphere, the thoughtful facilities, the variety of food options, and the beautiful interior design… I loved every bit of it
FFizaFKGreat location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
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