Posted on Mar 28, 2026
Guest UserThe room is small but can open two suitcases. The public bath and spa are excellent. Close to JR station and donki. But the staff and hotel policy are terrible and I could only rate it woth adverse comment. First, at checkin the staff did not tell us the spa world could be used even after checkout, so we had no idea we could still stay to play the spa world the next day until we learnt it from other residents in the hotel. If we have learnt it earlier at checkin we might adjust our travelling plan as we checkin late at night from landing. Second,
upon checkout we asked for luggage storage service, which is very basic services of hotel, but the staff said if we were leaving and not staying for the spa, they would not keep our luggage. I am not meaning leaving Japan but I just go out from breakfast or some shopping. I have visited Japan multiple times and stayed in many hotels or residence, and this is the first one not offering luggage storage service. Please do not call this a hotel if you refuse to offer luggage storage service. Third, the hotel prohibited any slipper and every one had to walk back to rooms in bare feet after public bath, this sounds dirty while the staff was wearing slipper. Hotel could provide slippers and require resident to wear hotel slippers only. Bad experience and poor service.
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Price per night fromHK$ 577
Posted on Apr 6, 2026
Guest UserWaldorf set the tone for the entire luxury hotel in Osaka, it deserves the highest praise. From the moment you step out of the car upon entering the hotel, the emotional experience is flawless. Upon reaching the reception area, the hot towels and tea are a first thing you'll find that sets it apart from other luxury hotels. This attention to detail is so thoughtful; it shows how much they understand that after transportation, travelers can perform a handwashing ritual, representing not only physical cleanliness but also a reminder of mental well-being. It's fantastic. The only suggestion I could make is that having someone sit down during check-in would be better than standing at the reception desk. Other staff members who left a deep impression included Yui and another girl who showed us to our room (I don't remember her name, but I do remember she taught me that Yui's name is Y and I; she was all smiles, in high spirits, and explained the hotel facilities very well, greatly reducing any sense of unfamiliarity as a new guest). Since we returned to the hotel quite late that night, we mainly went to the bar near the back entrance for drinks. The bartenders were very attentive, and the welcome drink was delicious. When leaving the hotel, the staff throughout the journey were attentive. Because our next destination was relatively close to the hotel, the staff at the entrance (I forgot his name, but I remember he was short and had braces; his performance that day was perfect) arranged for a hotel car to escort us there. The driver was Italian, very professional, and had an excellent attitude. Words of gratitude are insufficient to praise this outstanding driver. If a hotel's maximum score is 5, I would give it a 6. It truly embodies the image of a luxury hotel and I would definitely recommend it to anyone. I will definitely return on my next trip. I am grateful for everyone's efforts throughout the journey.
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Price per night fromHK$ 3,694
Posted on Jun 19, 2026
susanhe77
Highly recommend staying here! First, it's super convenient for getting around. It's just a few minutes' walk from the airport bus stop, and there's a direct underground passage to both the subway and JR stations right from the hotel. Second, even though it's in a bustling area and close to the station, it's surprisingly not noisy. Third, dining is a breeze with restaurants both inside and below the hotel. Shopping is also incredibly convenient, with three shopping malls and electronics stores all within a ten-minute walk.
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Price per night fromHK$ 1,267
Posted on Nov 20, 2025
Meiky Fu
This is a historic Japanese-style inn. It's a 3-minute walk from Ami Station on the Nankai-Koya Railway. The environment is beautiful, and the rooms are comfortable. Dinner is served in the room, and the dishes are elegant and delicious.
The indoor onsen (hot spring) is a small, simple bath.
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Price per night fromHK$ 1,944
Posted on May 6, 2026
raider
Facilities: The classic quality of a long-standing luxury brand.
Hygiene: Impeccable, as expected in Japan.
Environment: Right above the railway station.
Service: First-class service quality! Surrounded by amazing food options! An indispensable choice when in Umeda! However, it's a bit pricey and the rooms are a bit small.
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Price per night fromHK$ 3,028
Posted on Feb 21, 2026
Guest UserLoved our stay at City Plaza Osaka! We used Osaka as a base for our trip, going on multiple short day-trips followed by a longer stay in Tokyo, with one final night in Osaka before heading home. First room was clean and cozy, second room was HUGE and perfect for repacking our checked bag. Both rooms were comfortable and clean with excellent water pressure in the shower. Plenty of nice cafes and restaurants nearby, so didn’t try the hotel breakfast, but highly recommend Osaka Engine (has gluten free ramen options!) for a delicious meal! The FamilyMart downstairs was very convenient, the hotel staff were friendly and helpful, and the onsen was the cherry on top. The hotel location was great, easy walking distance to various metro stations and sights like Osaka Castle. 10/10 would stay again!
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Price per night fromHK$ 450
Posted on May 24, 2026
Guest UserThe W Osaka has a very memorable, trendy, and artistic style, definitely not a traditional business hotel. The room lighting creates a great ambiance, perfect for photos, and the facilities are quite new. The only minor drawback is the slightly high price, but overall, it's a worthwhile urban resort experience, especially for those who appreciate good design.
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Price per night fromHK$ 2,204
Posted on Apr 30, 2026
Francesca CindyHad a wonderful stay, room is spacious, link to a mall sheltered. A junction away from Yodobashi Mall and Umeda Train station.
The rooms are reasonably big. Love the bathroom. Separate beds are slightly bigger than single beds. Linens are luxurious high thread count. Room Flooring is semi wood and carpeted. Coffee and Tea are complimentary, comes with full set of in room requirements, ironing set, luxurious bathrobe, bar fridge, comfy bedroom slippers, safe, V Sassoon hair dryer, full bathing and vanity kit, toilet cubicle is separate by a door, bath tub is of good size, separate shower water pressure is fantastic. Motorised linen blinds, daily bottles of water
Here’s my favourite: Facilities include 24hrs of fully equipped gym all machines including leg machines, bar and free weights, gym balls, foam rollers, treadmill, elliptical, bicycle etc.
Use of Bathhouse and indoor swimming pool included as part of the booking. Spa facial and massage avail at a fee.
Lounge area is great with nice matcha latte. Had buffet breakfast in the morning, sufficient variety. Lotsa fruits choices.
Building is exclusive luxury. Initial check-in process can be better and less rigid. Pre-paid room type if unavailable, guests should be informed ahead prior to arrival. Somewhere between Trip.com and the hotel miscommunication should not affect the hotel guests traveling 12 hours to reach there.
Director of rooms Mr Liam Wynn Williams saved the day. Thank you very much for your kind hospitality to resolve the issue.
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Price per night fromHK$ 2,493
Posted on Mar 14, 2026
Ethan 777
Patina Osaka faces Osaka Castle directly. It's not in the loudest commercial area, yet it maintains a perfect distance from the city's core. The hotel's design perfectly blends Japanese aesthetics with luxury. Check-in is completed in a dedicated seating area. My main complaint, however, is the breakfast; the selection is truly meager and doesn't match the room rate. I have a habit of collecting room key cards, and this hotel's card is quite special. When I asked a male staff member if I could keep it, I was told no. I worried there might be a miscommunication due to my English, so the next day I specifically asked a local friend to inquire in Japanese, and he was also told it wasn't allowed. When checking out, I, still hopeful, asked a female staff member at the front desk, who appeared to be from Southeast Asia. She gave me a satisfying answer and was very enthusiastic. This little detail isn't a complaint, just a share. Perhaps the young man was an intern and wasn't fully aware. Ultimately, a pleasant outcome is all that matters.
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Price per night fromHK$ 3,450
Posted on May 25, 2025
sakuracat
I often go to a hot spring hotel in the mountains. It is most convenient if you have a car. The hotel has regular bus pick-ups. The hot springs are great, the rooms are clean, there are fewer tourists, and the experience is very good.
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Price per night fromHK$ 797