Hotels With Pools in Osaka Prefecture, Japan

I've stayed at this hotel before, and everything—location, transport, price, facilities, and service—was excellent. But this time, it wasn't good. 1. The staff weren't as enthusiastic as before. 2. The front desk guy said they no longer provide bottled water; you have to get it from a dispenser near the elevator. 3. The cleaning staff just tossed my pajamas on top of my suitcase. 4. There were some stains on the duvet cover... I stored my luggage, and I recall being charged for it previously. This time, when I asked how much to pay, the young lady seemed surprised and told me it's free. Mostly, having my pajamas thrown on my suitcase really annoyed me.

Great location, just above the train station of Osaka Central. Room is huge and clean. Service is great as well. We got our room ready before check-in time, which is lucky for us and good so that we can relax a bit before going out to explore the city. Will definitely come back to stay here next time.

BEAUTIFUL HOTEL! Very clean and all staff amazing, especially Quyen who kindly did our check in and was polite and helpful. Did not need room cleaning as only stayed 2 days but room was clean and had everything needed. (Hair drier, teas, water). Great stay.

The room is small but can open two suitcases. The public bath and spa are excellent. Close to JR station and donki. But the staff and hotel policy are terrible and I could only rate it woth adverse comment. First, at checkin the staff did not tell us the spa world could be used even after checkout, so we had no idea we could still stay to play the spa world the next day until we learnt it from other residents in the hotel. If we have learnt it earlier at checkin we might adjust our travelling plan as we checkin late at night from landing. Second, upon checkout we asked for luggage storage service, which is very basic services of hotel, but the staff said if we were leaving and not staying for the spa, they would not keep our luggage. I am not meaning leaving Japan but I just go out from breakfast or some shopping. I have visited Japan multiple times and stayed in many hotels or residence, and this is the first one not offering luggage storage service. Please do not call this a hotel if you refuse to offer luggage storage service. Third, the hotel prohibited any slipper and every one had to walk back to rooms in bare feet after public bath, this sounds dirty while the staff was wearing slipper. Hotel could provide slippers and require resident to wear hotel slippers only. Bad experience and poor service.

This hotel offers a truly great overall experience. The room was clean and tidy, with excellent hygiene, making for a very comfortable stay. The hotel environment is also very pleasant, with a comfortable atmosphere – not noisy at all, which allowed for a great rest. The staff were very enthusiastic, always ready to answer questions, and responded quickly. Both check-in and check-out were smooth. The breakfast had a wide variety, including a live noodle station and many local specialties, and everything tasted great. I stayed for several nights and had a very good overall experience. It's definitely worth recommending!

Very close to Osaka Castle, you can walk directly into the park downstairs. I chose a room with an Osaka Castle view, which offered delightful scenery, and the surrounding rivers were abundant, making the overall environment very pleasant.

This is my 2nd stay here. Love the cleanliness, the osen which offers multiple pools, the systematic luggage storage/collection process. The best part is the airport limo bus stops right behind the hotel on 2nd floor of the OCAT Building. You don't even need to cross any roads or take any stairs since escalator is available. Simple use the massive underpass walkway to connect to Namba shopping malls like Takashimaya and the famous Shinsaibashi shopping street at exit 10/12. Pls bring luggage w top/front opening as there is limited space. Do not bring 50/50 split luggage. Apart of this, everything else is super great! Oh yah, there are multiple charging sockets from 3-pin, japanese 2 pin, USB. More than enough for usage.

The room is spacious and new. The 1.35-meter bed was very comfortable for one adult and one child, and even with four suitcases, it didn't feel cramped for a family of four. The bathroom is very roomy and well-designed, making it convenient for multiple guests. There's a free shuttle bus to and from Osaka Station from 10 AM to 6 PM, or you can walk there in about 15 minutes. The hotel's own small garden has very relaxed koi fish. Nearby, you can get a panoramic view of Osaka from the Umeda Sky Building, and there's a convenient food street underground.

The Imperial Hotel Osaka boasts an excellent location near Sakuranomiya Station, offering stunning river views from its upper floors and even a glimpse of Osaka Castle in the distance. Below, the riverside greenery and small beach create a serene and lovely atmosphere. The hotel has a vintage charm, and while some facilities show their age, it didn't detract from a comfortable stay. The mattress was just right – not too soft, not too firm – and even the single beds were spacious. Room insulation was good, and the shower had strong, hot water, which was very pleasant. However, the lighting was a bit dim, making it slightly inconvenient for getting ready. This visit was specifically to experience the 'Miyake' (a term for the three most prestigious hotels in Japan) level of service, and indeed, this venerable hotel delivered polite and thoughtful service without feeling overbearing. For instance, when checking out, knowing we had plenty of time before our flight and planned to explore Umeda further, they proactively reminded us about their shuttle service to the airport if we were heading there directly. When we said we were going to Umeda, they even asked if we'd like to leave our luggage at the hotel. They also directly helped us with calling a taxi, specifying the destination, and handling our luggage. I truly loved their Japanese staff! However, it seems the hotel has hired some South Asian staff for housekeeping. I noticed some dust on the glass shelf in the bathroom and on the TV cabinet. But these are minor issues, and overall, the cleaning was quite thorough.

That was my second stay at the Candeo chain but this one I loved more for location and better reception guys and girls who make you feel a special guest or even a friend, not just doing their job. I really appreciate that. Wanna say huge thanks to everyone who work there, I cannot skip to mention an English speaking guy (I don’t wanna post his name for his privacy), his friendliness, kindness and sense of humor made me smile every time. And for sure I’m gonna back to this hotel only, don’t even wanna look for another one for my next trip to Osaka. Thank you, guys, you’re the best! You all are sunshine! P.S. The hotel located literally in the middle of everything you need. Don’t even think, just book it and you’ll be satisfied at maximum, I swear.